Av. Almeida Garrett 4, 2610-295 Alfragide, Portugal
Gold Limousine is a company in activity since 1996 specialized in car rental service with licensed drivers by the Portuguese Tourism Office. We offer professional and personal services, executive services, private tours, transfers and services at your disposal, always ensuring trust and confidentiality. Comfort, safety and elegance are key words to our service. We have a luxury fleet composed of Mercedes- Benz cars, equipped with the latest technologies.
We had a day trip with Márcio from Gold Limousine to Fatima and Nazare.. The minivan was very comfortable and hospitality was great. Márcio guided us around important spots and recommended a very good restaurant for lunch.. Very satisfactory service if you want to be independent while receiving some guidance when necessary.. Thank you very much..
Very disappointed in the manager and this company. Our concern: Our driver wasted my family’s time for 20 minutes because he didn’t want to drive us with our luggages, and then he was using his phone while he was driving us, which is illegal. Instead of addressing our concern, the manager used an excuse about safety and then purchased many suspicious looking perfect reviews that were all posted right after my previous review. All on the same day. I wouldn’t hire this company if you value your safety.
We called our hotel, Pestana Palace, to tell them we have 5 people and many, many luggages so we need the biggest car. The hotel said we’d be fine with an 8 seater van, and I agreed after confirming twice since we were coming from Madeira’s Reid’s Palace, and they also took us to and from the airport with the same exact size van. When we were picked up by our driver in Lisbon, he made us wait in the parking lot for 20 minutes as he: 1. Told me I booked the wrong size car. Word for word, he said “I don’t know if it was miscommunication but it was either you or the hotel. Big mistake. Big mistake. Big mistake.” He said this while shaking his head repeatedly. 2. To be more specific, he said, “you made the booking? Next time, you must say SPRINTER.” I told him I explained to the hotel we need the biggest car. He said “That’s not clear language, the word is difficult for us, so next time, say SPRINTER.” If I had the option of booking a bigger car, I would have. But the hotel told me this car was big enough. 3. My mom told him we just came from Madeira and we already fit our luggages in this size of car twice. He said, “ok then we can try.” But he still wanted us to wait while he called his company. 4. So he stood there shaking his head as MY HUSBAND and mom were loading luggages and figuring out the way we put them in Madeira. 5. He then stopped us while we were loading and said, “I want to raise a concern: this a brand new Mercedes. I don’t want the company to come check for damages and send bills.” 6. Again, word for word, “I’m just a simple driver. But this is a new car and I don’t want the company to see there could damages if you are putting the luggages this way.” He repeated this many times. 7. Even worse, he then said the police will pull us over on the highway if they see us with this many luggages. 8. At this point, I call the hotel and tell them exactly what has happened and what the driver said. The hotel confirmed that an 8 seater is fine. The hotel calls the driver to speak with him. 9. The hotel calls me back and tells me the driver only said he was worried about OUR safety. He completely lies to the hotel. I told the hotel: no, we’ve been here standing around because he keeps repeating that either the hotel or I made a mistake, and that we are going to damage his brand new Mercedes van. He repeated many times that he was afraid we would damage his brand new car and he would get in trouble. 10. The driver sees me take photos of the luggages in the van and then changes his tune completely, saying he was only ever worried about OUR comfort and safety as “VIP guests.” This is now the story he is telling. 11. If he was really so concerned with our safety and comfort, he wouldn’t have made us load our luggages ourselves or made us wait in the parking lot for 20 minutes while he lectured us on how WE made a “big mistake” booking this van. 12. He ends our conversation by saying he will drive us, and says to me after he saw me taking a photo: “you can make your report, and I will make mine.” 13. He is driving us and he is complaining about us over text to the company. We have a video of him driving while texting the company a photo of our luggages in the van. He was texting while driving us. So he is concerned about our safety? Either drive us or tell us you can’t take us. Don’t waste our time lecturing us about how we are going to damage your company’s car or get pulled over by the police. I think you should be more worried about getting pulled over for texting on your phone while you drive us. You follow laws? Very funny. And once you see us getting angry, don’t lie to us and say you didn’t mean to say these things and act like you were worried for OUR comfort. If you wanted to make us comfortable you would have taken us immediately just like every other luxury car service in Portugal. This kind of supposed VIP car service for Pestana Palace is a joke. I don’t know why Pestana Palace would work with this company. Go ahead and make your report. We will definitely make ours too.
We asked the concierge of our hotel to book us a transfer from the airport with this company. We had 5 people and a lot of luggage and the hotel reassured us it would fit in an 8 seater. When we arrived in Lisbon, our driver made us wait around for 20 minutes while deciding if he wanted to take us. He talked about how the car was a brand new electric Mercedes and how the company would look for damages at night. He refused to load our luggages properly because he didn’t want to take us. We had to load the luggages ourselves. He finally agreed to take us after we started taking photos of how the luggages fit in the trunk and he got scared. We called the hotel when he was refusing to take us and he said he was worried about our safety, but that was the first mention of us, and we all fit fine in the car. He also claims he was concerned about our safety, but was texting while driving.
We spent the most enjoyable and memorable day with our driver/guide Marcio. We appreciated his enthusiasm for sharing the sights and Portuguese history with us and answering our many questions, as well as going out of his way to respond to our particular interests. His English was excellent and his driving was also superb, all while navigating the challenges of narrow streets, curvy roads and highway traffic. He made our visit to Portugal even more special. Obrigado, Marcio!!
Marcio Lucas is the best. My baggage held me up a bit. He waited helped me with it. He was so kind and helpful with places to go. Best time of day for certain things to see. I will be back in a few days and would love to have him take care of my driving needs. The man is one hundred percent reliable and has the integrity of a saint. If you are lucky enough to get him you are on your way!!!
I have been with many drivers in many countries but Mr. Márcio Lucas is the best driver we have ever met. One sentence says it all: when you are with him, you will feel like you are with your family!!! “Lucas, we hope to see you soon”!!! 🥰
Marcio was an informed, helpful, and genuine host for our day in the Lisbon/ Sintra/ Cascais areas! He was very personal and professional. Not only did he provide great historical color to the sights and people of Portugal, but he also had invaluable advice on shortcuts and line avoidance. We felt so comfortable today and well taken care of. We highly recommend Márcio as the perfect compliment to your Portuguese experience!
Eu e meus pais passamos sete dias por Portugal em companhia da Gold Limousine. Serviço impecável! Guias atenciosos e gentis. Samir Costa, nosso guia em Lisboa e região foi um diferencial. Muito simpático, atencioso e com vasto conhecimento acerca da região tornou o passeio bem mais agradável. Além de nos levar em um restaurante delicioso em Sintra. Com certeza em nossa volta procuraremos por vocês!
Excellent service! A very smooth and comfortable trip. Gonçalo (our driver) was very punctual and friendly. I recommend it and will use the service again!
Impeccable team, I loved the service. I totally recommend it! An experience to repeat for sure.
The best transport company!! Everything always goes really well, from booking the service, to the cars that are always clean and super comfortable, the drivers are very polite and drive safely, always concerned about our comfort and safety!!
Infelizmente só podemos dar 5estrelas, pois o serviço foi de 10! Incrível amabilidade e atenção a todos os detalhes que pedimos. Fui surpreendido com uma frota muito renovada e muito bem conservada e limpa. Obrigado A GoldLimousine
Serviço de excelência. Para mim, uma referência absoluta no setor.
Já recorri e são impecáveis. Todo o apoio ao cliente, todo o serviço foi fundamental para a satisfação geral da empresa e do evento.
Serviço de luxo. Não posso recomendar o suficiente! Excelente apoio ao cliente
Serviço de excelência, recomendo vivamente!
Tive o distinto prazer de utilizar os serviços desta empresa recentemente e não poderia estar mais satisfeito. Desde o momento da reserva até ao término da viagem, foi tudo impecável. A pontualidade foi exemplar; o motorista chegou exatamente à hora combinada, transmitindo um profissionalismo inquestionável. O veículo, impecavelmente limpo e com um ambiente muito luxuoso, proporcionou um nível de conforto que raramente se encontra. O motorista demonstrou uma postura cortês e discreta, assegurando uma experiência tranquila e personalizada. Além disso, a condução foi irrepreensível, com uma atenção clara à segurança e ao bem-estar do cliente. Outro ponto a destacar é a atenção ao detalhe. Água fresca, chocolates e até uma seleção de músicas personalizada estavam disponíveis, o que acrescentou um toque extra de exclusividade. Recomendo vivamente este serviço a quem procura um transporte de excelência, seja para ocasiões especiais ou simplesmente para viajar com estilo e conforto. Uma verdadeira referência no mercado de transportes de luxo em Portugal.
Serviços 5 estrelas , muito profissionalismo desde atendimento , aos motoristas e nem o carro escapa tudo espetacular, parabéns continuem assim que voltarei a contactar pelo vossos serviços.
Serviço de excelência, extremamente profissionais
Excelente tour feito pelo Samir Costa! Adorámos! Certamente a repetir .
De todo um acompanhamento simpático e cuidadoso por parte do escritório, extensível ao motorista Gonçalo, a Gold Limousine, fez do nosso tour uma experiência segura e inesquecível. Sem dúvida, a recomendar e a contratar novamente os vossos serviços.
serviço top!!
experiencia incrivel, tudo perfeito
serviço impecavel, funcionarios com muito profissionalismo e impecaveis
Ótimo serviço, recomendo
Serviço 5*
Melhor serviço que já me foi apresentado.
perfeito, foi uma experiencia incrivel
Serviço 5 estrelas, motoristas simpáticos, Serviço com qualidade.
Serviço de excelência!
Serviço sem igual! Algo que no nosso dia tomamos como garantido pode por vezes mudar a perspetiva do que são os nossos momentos mais felizes, e foi no momento em que contratei a Gold Limousine pela primeira vez com o serviço de transfer no Porto para a minha família que entendi que não poderia deixar passar em branco o que foi descrito pela minha família como momento de tranquilidade, simpatia e acolhimento. Usando as palavras de um dos membros da família mais Senior senti-me em casa. Um verdadeiro obrigado por proporcionarem momentos com tanto cuidado!
These reviews are not real and it s very obvious. Our driver was texting while driving and made us wait for 20 minutes debating if he wanted to take us or not because of our luggages. The manager doesn t care and instead bought a lot of suspicious reviews to cover up his mistake.
We loved the service provided! The driver Marcio, besides being a great professional and kind, provided us with an incredible trip that we will never forget, thank you very much!!!
Excelente servicio muy amable el Señor Samir Cortez y cordial, muchas gracias
Great service
Very good experience with Gold Limousine for our cultural trip in Alentejo. Bus in excellent condition and very nice driver
Foi a segunda vez que eu e a minha filha usufruimos dos vossos serviços e qualquer um dos motoristas que nos transportaram foram fantásticos, o serviço é fantástico, os motoristas são super simpáticos, atenciosos e super pontuais chegam sempre um pouco antes da hora e têm o cuidado de avisar sempre que chegam, as viaturas estão sempre impecáveis, foi sem dúvida uma experiência fantástica. Obrigada pelo serviço extraordinário.
We used Gold Limosine during a visit to Lisbon for a group of 17 for 3 different services: one to Sintra, one to Fatima and the last one for an Airport transfer. Very good service, punctual, new comfortable vehicles, polite drivers. Good communication via Email and phone calls. We were unable to make payments via Credit Card, but the company offered to fix this for future travelers. November 2024
Max, our driver, was terrific. He was polite and knowledgeable, and accommodated our wishes. We had a lovely day exploring the exurbs of lisbon, such as Cascais, sintra, and Cabo de roca. Very nice, comfortable day!
Professional, courteous are two of the attributes I can provide to Maxim, our driver to Sintra. Always keep in touch with us to ensure everything was alright. Has only been driving for five years, yet it was as hes been doing this for longer. His driving skills were calm in nature, never stressed when cut off. Gold Limousine is fortunate to have Maxim as one of their chauffeurs.
Tivemos um excelente serviço com o motorista Márcio Lucas, educado, prestativo que acabou virando um grande amigo em Portugal além dos carros incríveis Parabéns
Today, we had the pleasure of being guided by Samir Costa from Gold Limousine Luxury Transports on an unforgettable 8-hour tour of Lisbon. From the very beginning, Samir s warmth and professionalism set the tone for an exceptional day. He not only took us to the iconic landmarks we had planned to visit, such as the majestic Belém Tower, Pasties de Belém for the BEST pasties nata we have ever had, the Monument of Discoveries, the historic Jerónimos Monastery, and the Castelo of St Jorge, and the Time Out Market, but also surprised us with hidden gems we hadn t even known about. His deep local knowledge led us to lesser-known spots that were just as awe-inspiring as the more famous attractions. Samir s passion for his city was contagious. Throughout the tour, he shared captivating stories about Lisbon s rich history and culture, weaving fascinating details about Portugal s maritime past, royal heritage, and vibrant traditions into every stop. His insights added a whole new layer of depth to our experience, transforming a simple sightseeing tour into a journey through time and culture. We are incredibly grateful for his enthusiasm, patience, and attention to detail. Samir ensured that every moment was tailored to our interests, making the experience both personal and memorable. It wasn t just a tour it felt like we were exploring the city with a knowledgeable friend who truly wanted to make our day special. Thank you, Samir, for your incredible hospitality and for making this day in Lisbon one we will cherish for a long time to come!
Excelentes profissionais. As viaturas são TOP.
We had a transfer from Porto to Lisbon with an awesome driver, Samir Costa. He was much more than a driver. He should be a tour guide. We made stops in Batalha and Nazare. He told us about what we were seeing and took us to the best viewing locations. He also recommended a great restaurant in Nazare for lunch. Samir is a very professional driver and just a great guy. I highly recommend him.
Excellence, Professionalism and Flexibility, highly recommended
It s our first trip to Portugal and we were on a private 8 hour day tour of Sintra, Cascais and a few other stops. Our Guide/ Driver was Marcio, and he was excellent. There was a. Issue due to the high fire risk and the Pena palace and the park was shut down. This was a big part of our tour. It did not phase Marcio. He did a great job of filling in the extra hours. He showed us a special place he take s his clients too, We had an amazing day with Marcio and thank you Marcio! I would highly recommend Marcio as your guide. You will not be disappointed! This is from my husband- he normally does not give high praise- but Marcio received it.
Marcio ha sido el mejor chofer que hemos tenido nunca. Profesional, discreto y amable. Sin duda repetiremos y lo recomendáremos. Todo lujo de detalles. Un servicio inmejorable . Gracias !!
La estancia en Lisboa y todas las excursiones con Marcio, han sido fenomenales.Marcio súper amable, servicial y muy buen profesional.. Recomiendo la experiencia!! Nuestros mejores deseos Marcio. Gracias por todo !!!
Serviço de excelência!
Marcio was amazing, very professional, patient, enthusiastic, Informative and extremely helpful all through the day trip. He made sure the entire day was productive and smooth. Will definitely recommend services.
Pedro Gomes was great! He was prompt, knowledgeable, friendly and very helpful. We toured Sintra, Cascais, and Lisbon. Pedro helped make our first visit to Portugal (to celebrate our birthdays) memorable. Thank you, Pedro! David and Maria
Marcio was amazing, so helpful and accommodating. Such a pleasure.
My family of 4 contracted Gold Limousine for transfers from the airport to our hotel in Cascais and from thr to Lisbon, and also for a full day tour of Obidos and scenic and historic spots along the coast. We cud not be more pleased!! All the drivers were friendly, punctual and professional. The Mercedes vans were impeccable and stocked w waters, umbrellas and all efforts were made to ensure our comfort. Marcio in particular receives our highest compliments!!!! He treated us to the most spectacular tour we will never forget!! He went out of his way in every way possible to make our experience fit our needs and personalities (too many examples to fit in this review!), and his knowledge of the area and passion for what he does was clearly evident. We truly can t thank him enough!!
Excellent service from Marcio Best of the best !!! Please make sure you request him
From April 11th to 18th,2024, our team rented a van to travel to Portugal. Marcio was the best driver in the world. Of course, the condition of the car was very good Thanks to him, we were able to handle our busy schedule. In addition, he was really kind and tried to help us. Thanks to Marcio, it was the best trip ever, and Portugal has become my best travel destination. A direct flight to Lisbon will open in Korea from September this year, and I really want to go again. I really miss Marcio 2024 4 11 18 . . . . , . 9 . . ~~
Luis Vicente is an excellent driver. He is responsible for everything.
A empresa certa para requisitar um serviço para os seus pais! Organizei o serviço de Chauffeur da casa deles para o aeroporto com tudo organizado. Samir foi um excelente chauffeur! Recomendo ! 10 ESTRELAS
Today we worked with Marcio and we could not be happier! Everything was perfect:) He worked out the plan with us and everything was overall a great team work! There is nothing we would change or add. Great communication and a very safe ride. 10/10
Nice
I recommend
Falta de civismo e educação, ainda hoje no aeroporto um dos condutores ditos profissionais decidiu parar e descarregar a carrinha no parque do aeroporto, entupindo todo o fluxo de trânsito e nem um esboço de desculpa pelo incómodo.
Friendly service
Top Service! The staff is top
Good
Dedication, commitment and professionalism are the watchwords that define this excellent company. Congratulations Goldlimousine.
Secure company and formidable professionalism. To praise companies like Goldlimousine. Variety of vehicles, drivers with a lot of knowledge of the City. Very kind people working at Goldlimousine. Always ready to help.
Serviço excelente, profissionais muito competentes e prestativos, em pouco tempo estava no hotel, depois de uma longa viagem e de um voo exaustivo.
Everything is great.
Alta qualidade, e simpatia
Empresa serviço de excelência, grande profissionalismo dos motoristas , dedicação e empenho não lhes faltam!!
After a few good experiences we had a really bad one. The driver never showed up. They didnt give us any information and never called back after calling the office. We had to take another taxi to not miss our flight. After months of emailing and calling them we never received our money back. Very poor service!
Excelente serviço.
The car never showed. Kept telling us 10mimutes, 10 minutes...30 minutes later we took an Uber. Almost missed our flight.
Excelente frota o óptimos motoristas
Vá e volte com categoria
Serviço 5 estrelas e grande profissionalismo!
Transporte de luxo