Avis Aluguer De Carros Lagos em Lagos
Condominio do Infante, Praça do Município 25, 8600-744 Lagos, Portugal
Sobre
Na Avis, procuramos unir grandes carros a grandes destinos, para criar viagens melhores. Procuramos oferecer aos nossos clientes um serviço de aluguer de carros e carrinhas à sua medida, com reservas totalmente flexíveis, uma gama de veículos standard e premium, bem como o nosso serviço QuickPass super fácil, que permite poupar tempo ao balcão. Além disso, oferecemos ainda diversos produtos adicionais, como a Avis Inclusive, para ajudar a tornar o aluguer perfeito para a sua viagem.
Horário de Funcionamento
Serviços e Características
Galeria de Fotos
Avaliações
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The worst possible rip-off. I received the car as a replacement from the insurance company but needed a few more days, as my car wasn't ready in the time they gave me. They told me the extra 6 days cost would be 123.84 euros and didn't mention the IVA, so it ended up being 152.32 euros. My son got it in the beginning, so it was his card that got associated with the total 330 euros of the guarantee. They showed him huge scratches in the passenger doors when they gave him the car and mentioned nothing else, but after returning it, they charged 263.97 euros for supposed new scratches in 3 of the wheel rims. Those scratches, if they exist, are the normsl use scratches all rims have, just by being driven, and I don't believe they weren't there beforehand, or they are repaired every time the cars are used. I contacted the client support asking for pictures of the wheel reems before the rental, and they confirmed there are no pictures, didn't send any of the supposed scratches, and said they are going to charge them anyway, even if they cannot prove their existence before the rental (or even after, for that matter). When I went to their office in Lagos for the 6-day extension, I asked the person there how much it would cost me to return the car with no fuel, and the guy there said, in a quite dismissive way, that it would be 73 (purposely not mentioning euros), maybe a bit less, depending on how the tank was, but in the end they charged 168.28 euros. In total, they ripped my son's card off for 387.73 euros, counting the differences for the days, the fuel, and the supposed new scratches.
After my poor experience at Avis Porto Airport, I've suffered even worse service from Avis back in the UK. I have emailed Avis on five separate occasions to complain about my rental experience and to claim financial compensation. Each time the email is acknowledged but nobody ever takes it further. Nobody ever gets in touch with me even though I have multiple complaint reference numbers. I also tried calling numerous times, once holding on for 20 minutes before the call dropped out! Someone called David reached out to me after my original Google review but he never responded to my message. Don't rent from Avis if you ever want to contact them afterwards. Even if you belong to their Presidents Club, as I unfortunately do.
I do not recommend renting from Avis as a company, particularly from Lisbon or Lagos. Firstly, at the pick-up location in Lisbon, the guy at the front desk reiterated that it was cheaper if we did not fill up the gas as long as it didn't get below 1/4 tank. We should've known better but also they should be honest. I was charged $75.00 when I returned it when I could have filled it up for less than $20. The bigger issue is when I returned the vehicle, they accused me of damage and charged for damages that are simply normal wear-and-tear on a vehicle (see photo). There are some tiny stone marks at the underside of the bumper that they claimed was damage to the vehicle and I was charged $256. I have disputed the charge with Amex, but it still was a negative ending to our trip and an annoyance to have to dispute.
STAY AWAY!!!! You will thank me for it! It's a SCAM. I've rented dozens of cars before in North America without issue. First time doing it in Europe (Lagos, Portugal) and it's a fraudulent joke IMO. The front desk talks a good game "Sir we have pictures of all the existing damages on file so you don't need to inspect it". Well if you do decide to rent there, inspect the hell out of every micro paint chip, scratch, nick, scrape, scuff or dent (and take copious pictures, I'm not kidding) because they will absolutely scour over it (that same front desk smooth talker - I wonder if he gets a cut) and claim, (after the fact and once you don't have the car anymore) that there is damage (however minuscule, inadvertent or manufactured) and charge your credit card after the fact. So maybe, if a rock pops up from the car in front of you and hits your fender, that small knick will put you back a cool 200-300 Euros charged to your card. Is it worth the risk? As others have mentioned, dealing with the head office to get proof of the damage seems like a nightmare. Especially if you are a tourist and have left the region or the country when this additional amount is charged to your credit card (to which they have unfettered access). I will try to contest with them but my repayment will be to help you avoid this place. Who knows, each of their cars could be paid 5 times over with these small time "tactics" not to use other words. In my opinion, try other car rental companies than Budget/Avis in Lagos, for your sake.
SCAMMED!! DON’T BOOK HERE!! I returned my car after 2 days of no incident, and they charged me €350 for damages. Took over 2 months of reaching out to see proof and finally they sent pictures of the tiniest scratches through blurry photos. Will be disputing the charges.
Very professional car rental agency. They explain everything very clearly, and provide both English and Portuguese instructions/contracts. Very competitive prices in the summertime. Have used this agency twice already and will use it again if needed.
I have never experienced such a ridiculous policy at a car rental company: I've rented the car from Thursday 17.05 for 4 days (return date: Monday end of day). The shop closes at 18.00 and we returned the car at 17.50 on Monday. We paid €77 for 4 full days of renting the car (=€19,25 per day). However, we only got informed that we needed to hand in the car Monday before closing time (which is 18.00). However, without any mentioning we got charged €46 extra (which is more than twice(!) the day price we paid for the 4 day rental!). Their response was: "It's a 24 hours policy so we need to charge you an extra day since you handed it in after 17.05". There was no room for any kind of understanding since 'This is how the system works; we can't do anything'. So in fact we paid €46 for 45 minutes extra. It is crazy how a company like AVIS Budget can take care of their customers in such a way. I highly discourage anyone of you to rent a car here since there is no way they can be customer friendly or think in the benefits of their customers.
Miguel was extremely friendly and helpful. He was very, very nice. Helped a lot. The car was not the Peugeot that they had told me. It was a Seat but actually I liked it a lot. I drove for like 4 hours the first day and 3 hours the second one and really enjoyed it. Nice car. Renting a car is many times a pain in the head and I came prepared for that but it was really not like that at all! I would give them 5 stars if it weren’t for the fact that I found out I paid 5 times what my friend at Faro payed with a different company. I really think they need to chill with the prices. Still haven’t received back the deposit for the fuel though.
Terrible place, avoid
Excelente y rápida atención del Sr. Rui
Contraté una suv Ford lugs híbrido y después de 1 hora de estar esperando porque no tenían autos nos dieron un auto deportivo , me engaño , dijo que era una SUV y es re incómodo y viejísimo Un desastre Hoy fui a la oficina de Avis a reclamar para cambiar el automóvil que me dieron por lo que yo había alquilado y me dijeron que tenía que viajar 70 km a Faro y sino que me arregle con lo que tengo Porque en esta oficina no tienen esta categoría de autos Quiero una solución a mi problema Una vergüenza Muy mala atención Comuníquense conmigo Este es el número de confirmación de Avis 02483303AR4 David, Por favor mandar el usuario de Instagram o Facebook para poder comunicarme con ustedes
Very good quality cars. Very efficient at Lagos. Thanks
Wszystko przebieg o sprawnie i bez problemów, zarówno wypo yczenie bezpo rednio w biurze jak i odbiór rezerwacji on-line. W poniedzia ki du y ruch, pomimo sprawnej obs ugi klientów nale y uzbroi si w cierpliwo .
Sehr freundlich und korrekt
Terrible! Charged for multiple scratches that were already there. Unbelievable! They stole my money. Do not risk your money getting stolen.
Excellent service. Thank you Fernando!
Fernando checked us in and out. He is fantastic! Very friendly, very helpful, and super quick with the process. The car was great, but the highlight was how great he was!
Mais que demais.
Absolutely wonderful! The staff was positive and helpful. We were given a wonderful car and they even held it for me when I had to walk back to the hotel to get my passport.
Abzocke bei Avis/Budget in Lagos! Definitiv anderen Anbieter nehmen, anfangs sind sie freundlich. Wenn man den Wagen im Anschluss zurückbringt suchen sie akribisch nach Kratzern um einen Versicherungsfall zu gestalten und sind zudem sehr unfreundlich. Passend dazu sind die unteren Rezensionen von 250 Lackschaden. Meiner Meinung nach völlig unnötig, da diese minimalen Kratzer im Anschluss ohnehin nicht behoben werden. Lieber zu einem anderen Anbieter!
Very nice staff. A good choice of cars, definitely we will back.
I was very unhappy with the information provided by the employee who assured me that, exactly when the vehicle was returned, the full deposit deposit of 300 would be paid (given that the full insurance had been paid). 24 hours later, it was still valid and this information was immediately denied by the employee when the vehicle was returned.
We reserved a car for 10 a.m. and have been standing in the store waiting for 80 minutes. This service is unbelievable, I would recommend it somewhere else!!
Speedy service
I rented a car when I went they said that the car had a scraped rim cap that was already there when I went to pick up the car and a scratch on the fuel tank cap because they discounted 190 euros from me for something that the car already had I do not recommend it the dsnos do not know what the cars have it was expensive to rent the car
Avis here and in Lisbon had such a friendly and helpful staff. We even booked the wrong day and it was was so easy to cancel.
Schönes Auto, sehr nette, kompetente Bedienung - so sollte eine Autovermietung sein, vielen Dank
Bardzo mi a obs uga, profesjonalne pode cie do klienta. Dobrze przedstawione warunki zawartej umowy. Zwrot auta przebiega szybko bez jakichkolwiek problemów. Pracownicy bardzo kulturalni oraz wyrozumiali jak dla osoby, która sporadycznie korzysta z wypo yczalni aut i ma sporo pyta .
They give you misleading advice, instead of finding a cooperative solution. We couldnt use any of our credit cards, but they didnt let us cancel the renting. Hotline told as later they should have done this, but no refund was possibly anymore. Unclear if incompetent or just ripping off money.
Didnt accept our card and didnt give us our money back. Definitely the worst experience Ive had with car rentals.
Stay away. I was charged for damages that were not mine.
Muita demora pouco pessoal mas muito empenho da parte dos que estavam.
Very friendly people but they charge an extra 8+ euros/day for the auto-toll device. Most car rental agencies I have used in Portugal charge 2 to $3 to rent the toll collector. A one-time charge
-Absolute Abzocke -Extrem lange Wartezeit -Ausgesprochen unfreundliches Personal -Ich könnte hier eine lange Geschichte zu den Erfahrungen mit AVIS verfassen, aber ich belasse es mal dabei und rate allen ab, hier ein Auto zu mieten es ist von Anfang bis Ende einfach nichts in Ordnung gewesen, daher wären eigentlich 0 Sterne passender
Picking a car and dropping it few days later only took 2 min each time. Smooth & efficient.
Alles Super geklappt.
Marco is super nice, quick and efficient! Normally rent from Europcar across the road but they re SO rude so decided to try Avis, which was the best decision! Definitely recommended
Rented multiple times and always had a brilliant experience and great service!
Wow! Marcos customer service is AMAZING - the best Ive experienced anywhere on this side of the Atlantic. His English is flawless. Hes very helpful, friendly, and patient. I highly recommend renting from here. Driving in the Algarve is a fabulous experience!
Katastrophe. Wir wurden vom Abschleppdienst nach einer Panne (vermutlich Motorschaden) netterweise bei der Avis Station abgesetzt. Dort wurden wir sehr unfreundlich empfangen und hatten wohl Glück, dass es aktuell einen Leihwagen gab. Der Abschleppdienst erklärte dem Herrn C. von Avis was passiert war, wobei er nicht auf Begeisterung stieß. Bevor er fuhr meinte er zu mir: Viel Spaß. Ich denke ich würde ihn an eurer Stelle anschreien ... Uns wurde dann noch aufgezählt was wir alles bezahlen dürfen, falls wir falsch getankt haben - fast mit einer Art Schadenfreude. (Wir hatten natürlich richtig getankt) Unfreundlich Unverschämt Kein Interesse am Kunden ... Unverschämtheit
Nice staff, had given us a perfect Toyota Aygo with a full insurance which later covered a chipped paint on the hood caused by rock on the highway. Returned car back fast enough even there were some issues with reservation system in the office. Also got a small refund for returning a car with higher fuel level than in the beginning, small thing, but it s really nice.
Nice
Günstige Mietrate und dafür Abzocke im Anschluss. Lackschaden, der nicht von uns verursacht wurde, soll uns 250 Euro kosten.
Contrary to what it says on Google map this is a seasonal office. I drove an hour to get here only to find out that they are closed starting October 1st until who knows when. More problems with Avis. Surprise surprise!
Staff impecável bem como as viaturas, sem dúvida vou voltar. Aconselho
I make a riservation only but i got there they have problem with the credit card sistem. So in the end the didn t give me the car and not back the money.. the worst renting place i ever been
Good for car rental
Everything okay, nice Persons, Service and good car.
Poderiam auxiliar mais!
Freundlich, Anmietung ist problemlos. Das Auto ist neu. Mal schauen, wie die Rückgabe läuft.
We rented a vehicle in albufeira and returned it to this location. Agent was very nice and the return process was quick and easy.
