Sixt Rent a Car Centre (Lisbon) em Lisbon

. carplay . , 8 . 2 . . prepaid fuel( 0 ) , . 1.6 . 77 . SEAT IBIZA 1.0 TSI 40 1.9 .( 1.7 .) . .

2 good experiences, also forgot my glasses in the car and got them the next day when I came back for them

Went there without a reservation, talked to Ariana who was friendly and helpful and offered us a car ready in about an hour (which i think is okay without a reservation). Gave us a nice tip for a café where we could spent some time while we weit for the car and offered to give us a call when the car would be ready. The Café was excellent, we did get the call (took about an hour, pretty good guess ;) ) and went to pick up the Car. The pick up was easy, uncomplicated, everything was explained nothing to complain. To our surprise it was a brand new car never rented before, so of course it was in perfect condition, freshly cleaned of course no damage. I guess its a bit more expensive to rent a car here than if you look online for rental cars, but there are no hidden costs, everything is explained, you get insurance (which we didnt need, so cant say much about that, but you never know, better to have it than to need it and dont have it). Return of the car was also pretty easy and uncomplicated, a quick check by the guys for any damage, car condition in general, fuel level and so on, took about 5 minutes i would say. So all in all a very good experience, nothing to complain, would recommend it to anyone looking for a rental in Lisabon ;)

O que me faz alugar com a sixt é o excelente atendimento e a rapidez com que devolvem a caução.

Sixt Rent a Car dan bir çok ülkede araç kiralad m; Özbekistan, Fas, Romanya, Portekiz gibi Her kiralamada çal anlardan oldukça yard mc oldular, te ekkürler

Sixt continues to get high marks from me. They processed my reservation fast and provided a very clean and high quality car.

Erg goede autoverhuur. Vriendelijk en snel. De auto was ook top! Paulo was erg vriendelijk en behulpzaam. Al met al een goede ervaring!

If you have a few hours to spare, then I highly recommend them. The cars were nice and the agent was friendly. However, if after flying all night, and you don t want to wait 3 hours with hundreds of other cranky, tired tourists to get your car, I d go with any other rental company than Sixt. You guys are the worst, Sixt.

Friendly and heplfull staff.

Seamless return experience!

Reservei o carro on-line especificamente pela cor , quando cheguei ao stand pedi que o carro fosse escuro , não me interessava a marca nem o tipo mas sim de cor escura , quando vem me entregar o carro traz em um branco que para alem de ser o completo oposto do que pedi , ainda vinha riscado. Sempre reservei na Syxt de alfragide e isto nunca me aconteceu. Ainda queriam que eu alterasse para outro mais carro e paga se a diferença. Serviço bastante demorado , detestei a experiência e foi uma perca de tempo. Não tentaram resolver a minha situação e ainda tenho esperar 10 dias para me ser devolvido o valor total da reserva de vinte dias quase.

Thanks Sixt for providing us a great service. I would like to give special thanks to Julio. She was very friendly and helpful.

Szuper szolgàltatás! Nagyon jó személyzet, segít kész és kedve! 5+*

Topssima simples assim

Probably one of the worst car rental experiences I have ever had. First, the initial car they gave me needed to be serviced, so as soon as I pulled out of the driveway I had to exchange out the car. Then, the second car they gave me had a known crack in the windshield, which the company deemed safe to drive, so we continued with this car. Overnight the crack became significantly larger, which prompted our return to the shop. We ended up returning the car 22 hours earlier than our expected return time, and the company did not offer any compensation for their terrible service. Instead, the lady at the counter said we can change the car, and you can drive it somewhere local since you have until 10am tomorrow. Cheap cars = cheap service, I should have known better. Only positive feedback I can give is that the other lady who was helping with pick up and the two guys that checked out the damage cars were very helpful and empathetic to our situation. However, will not be renting with sixt ever again.

Espera eterna para coger un coche

Attention : menteurs et malhonnêtes! Jai réservé une voiture avec assurance. Une fois surplace, ils mexpliquent que, comme ils sont en centre-ville, il ny a pas besoin de faire le plein et que seront déduis sur la facture uniquement le prix au litre de la station la plus proche. Je rends la voiture le soir à 7/8 du réservoir en les remerciant de ne pas avoir à faire le plein : aucun commentaire. Surprise sur la facture reçue une semaine plus tard : 50 de frais pour lessence, et la facture est douteuse car je paye lIVA deux fois. Résultats, pour 53 prévus, plus de 120 débités ! Ils ne répondent pas au mail et le groupe Sixt refuse de prendre le sujet. Ny allez pas !

I rent a car for the day and agreed to bring it back full. I refilled the nearest possible gas station according to Google Maps. I returned the car and no mention that they don t consider it full until I received a horrendous gas & service fee. This is a total rip off. Good customer service would mention it and allow the customer to do something about it. I honestly hate such practice. I even believe they cheated me, because I totally filled it as near as I could. Lisbon is totally traffic jammed, so maybe being stuck in traffic on the way back consumed some gas. But again, tell the customer and allow to fix it rather than secretly charge it. They earned 50 but lost a customer forever.

Always correct with prices? Helpful and friendly

Es una empresa compleja, llevamos mas de 8 días intentando hace una aclaración de cuentas y no hemos recibido respuesta por ningún medio. Les interesa la calificación pero no responden a los clientes, hacen retenciones de dinero no autorizadas

Poor customer service. High probability of errors and no responsibility for committed mistakes. I bumped into an unprecedented problem when I was trying to pay my rent. POS terminal was refusing transactions for my different cards with no obvious reason. Cards were from Portuguese banks! First I tried to pay with a credit card. The transaction was declined but full amount of money was put on hold. I showed it to the manager but he wasnt able to explain me what happened referring to problems with my card. But obviously there was no problem since the whole amount was on hold. Next the manager didnt tell me that it was possible to use a debit card. So I had to spend a lot of time calling my bank and visiting the bank office just to find out that there was a problem in the POS terminal of the rental office. Moreover when I returned to the rental office and insisted on using a debit card (another one) the first transaction was declined! And only the second attempt was successful. I spent a lot of effort and time just to rent a car. Moreover the amount that was put on hold on my bank accounts was 3 times more! And I wasnt able to use that money for about a month! I wrote to the customer service asking them to check POS terminals to make sure that situations like this would not happen again. Also I asked about compensation for this poor service and the fact that I wasnt able to use my money for a month because of the hold. Needless to say that they didnt check POS terminals and didnt pay me any compensation.

Scammers. Every little thing they can get away with to screw you over, they do. Waited 2 hours to send me the return receipt to charge me extra 10 euros. The initial employee straight up lied to me saying the rate with bonus insurance was cheper than the rate without. Incompetence or Malice, I dont know, but I suspect its malice.

Ótima experiência em picoas com atendimento da Ariana e Jefferson

Loja de Picoas e equipa sempre muito profissional e excelente no atendimento. Atenção em especial para Ariana, sempre muito simpática, cortês e educada, uma pessoa 5 estrelas!!!

Sixt on Lisboa airport keeps giving me lower quality cars from the category with high mileage. Not at all the level of service I get from other locations.

Andres was excellent at the counter. Friendly and extremely helpful. Pleasure doing business with you because of that. Best car rental experience I have had.

Buen servicio. En el mismo centro de Lisboa. Vehículo impecable y además con upgrade. Personal profesional y atento. Todo perfecto.

Excelente todo el personal, me ayudaron mucho y su maravillosa amabilidad

Crowded and does not meet the services of Sixt branches, even though I am a Diamond member

One of the worst companies Ive ever dealt with... I booked a car and paid the full amount. Two days later, I saw that the status showed the reservation was canceled. No matter how many emails I sent, they are not willing to reinstate the reservation, and of course, not the money either, even though I only asked to keep the reservation as planned

Abzocke und Betrug!!! Nach zwei Monaten wollen die uns einen Schaden andrehen (kaputte Kupplung), diesen wir nicht verursacht haben. Das Auto wurde für 5 Tage geliehen und nicht einmal 2 Tage gefahren. Wann hätte mein Mann diese Kupplung kaputt machen sollen? Er hat mehr als 15 Jahre Fahrerfahrung und hat das bei all unseren Autos nicht hinbekommen.. Mitte September wurde das Auto in Faro abgegeben und da wollten sie uns schon etliche Schäden unterjubeln. Nur gut das wir vorher/ nachher Fotos gemacht haben. Der Bericht der Werkstatt von der kaputten Kupplung ist von Ende Oktober. Ihr wollt uns doch komplett veräppeln!!!! Wir haben schon sehr oft bei Sixt gebucht und noch nie so eine Schweinerei erlebt

So very helpful because we dealt with João. He turned our mistake around and made everything work. Thank you from Canada

The car was immaculate and in excellent condition. I was especially impressed by the fuel efficiency, exceeding 23 km/l its a shame we dont have such efficient engines in the U.S.!

Tive uma locação que não foi aceita, me disseram que cancelariam e estornariam o valor, mas fui cobrada! E na hora tive que fazer uma nova locação. Ou seja, fui cobrada duas vezes!

Great service!

Empresa desonesta e uma falta de respeito para com os clientes. Não percebo porque existe um formulário de perdidos e achados! Os objetos esquecidos nos carros pelos clientes nunca aparecem! Têm que internamente ver esta situação, colaboradores mais sérios. Já não sou a primeira pessoa a queixar-me desta situação relativamente a vossa empresa. Tudo o que se esquece dentro dos vossos veículos desaparece!!! inacreditável. Péssimo atendimento, uma vez que no balcão nem sabiam finalizar a reserva. E ainda entregaram-me um carro avariado. Depois ainda tive que me deslocar ao aeroporto à noite para trocar de carro. Sendo que o transporte para o aeroporto nem ficou ao vosso cargo. Uma vergonha! Cara Joana, A sua resposta é efetivamente lamentável, porque já ligámos várias vezes enviamos email e ficou tudo na mesma. O casaco desapareceu e pronto fica assim? É assim que funcionam? não responsabilizam quem recebeu a viatura no ato da entrega???

Sixts Disorganized Chaos: A Reservation Nightmare My recent experience with Sixt was nothing short of a disaster. Despite having a pre-booked reservation, I was forced to wait in an excessively long line with other customers who hadnt bothered to reserve. The customer service staff seemed overwhelmed and understaffed, leading to an excruciatingly slow process. Sixts failure to prioritize customers with reservations is unacceptable. Its incredibly frustrating to arrive on time, only to be treated the same as walk-in customers. This lack of organization and respect for customers time is inexcusable. I strongly advise anyone considering renting from Sixt to reconsider. The potential for significant delays and inconvenience is simply not worth it.

We ve been waiting for more than hour. Huge line, only two people to help out. They don t make any difference between people that haven t booked their car and people that have indeed reserved it and paid for it. To be honest this shouldn t be this way, customer service is 0. Don t recommend to come rent your car at this location.

Nice new car. Absurd waiting times. Around 6 people in front of me in the line. Took close to one and a half hour to get my car.

Muito lento o atendimento. Só um atendente. Fila invadindo a calçada.

Service is sooo slow. We waited over an hour for a car. Only 3 other people in line. Quite a few people working and several cars inside. They say they prioritize people with babies, but the bald man at the counter ignored us for an hour.

Very good company. I used it in many international car rental trip and Dubai I like them very much they have very good cars

Javais laissé de côté un peu cette agence. Mais jy suis revenu et je suis très satisfaite. Service rapide, pro parfait ! Je recommande vivement !

Entao o meu problema foi que fiz reserva para 4 dias e esses 4 dias tornam se num inferno fui de lisboa ate a covilha com pneus caoticos que podia ter tido um acidente pelo caminha se houvesse um deles que tivesse um furo e la ia eu Passei uma tarde toda com telefonemas e mail para resolver o problema e so me diziam que tinha que ir buscar outro carro no porto ou em lisboa onde eu sou da covilha.chegou a conclusao de me darem ordem para mudar os pneus tive. Que pagar do meu bolso e agora passado 10 dias ainda estou a espera do remborso da soma efctuada Ligo todos os dias para agencia e dizem me que tenho que esperar Nao é normal que me dizem que ainda tenho que esperar mais 10dias porque o problema so foi ontem enviado para a direçao dia 19novembro entao quer dizer que ainda tenho que esperar mais 10 dias do que ja esperei ao todo vai fazer 20 dias uma vergonha nao aconcelho esta agencia a ninguem aluguem no outro sitio Uma vergonha para o cliente Anabela barroca E aqui a prova em fotos do problema que hoje acho que nao sei se tava em vida ao caso tivesse acontecido algum acidente E ainda por cima perder uma tarde inteira para a mudança de tal E 4 dias sem poder fazer o que tinha previsto

Très déçue et pratiques malhonnêtes pour faire gonfler la facture. Jai rendu le véhicule avec 98/99% de plein dessence. Lors du retour, la personne men informe. Je demande combien me couterai de laisser SIXT rajouter les 1/2% manquant. La personne me dit quils facturent le prix de lessence. Je lui re-demande sil est sûr et il me confirme quen effet, la facture correspondra à ce quil manque dessence. De retour en France, je vois que lon ma facturer 30 pour le service de ravitaillement et que lon ma facturé 28 pour léquivalent de 1/2% de la capacité du réservoir. Cest impossible quil faille 28 pour remplir un réservoir dessence plein à 98/99%. Jai une photo preuve que jai envoyé lors de ma réclamation. Cest donc faux et selon moi une technique pour faire gonfler la facture. Et cest scandaleux que SIXT ne prévienne pas ses clients que le service de ravitaillement est payant. Sinon, je serai allée rajouter les 1/2% dessence manquant puisque javais 1h davance lors du retour du véhicule et quune station était à 5 minutes (celle où je suis allée mettre de lessence avant de rendre le véhicule). Je suis déçue quune compagnie aussi connue pratique des méthodes malhonnêtes.

Good service

Pior rent a car de lisboa. Worst rent a car in Lisbon. Avoid at all costs.

Tomas was the best part of our experience. There was a 45 minute wait to meet with the associate, and another 1 hour wait to get the car. Even with the waits, the customer service was great. We were greeted with a smile and told that there would be a wait and the representative kindly recommended that we get coffee and come back in about 40 minutes. We did exactly that! About 5 minutes later, Tomas started our appointment. He was both patient and kind despite the long line. He treated us as if there was nobody else waiting. We had questions about the ezpass, and he immediately showed us a picture of what to do and not to do. He treated us so well that we had forgotten about the wait by the time we finished :)

Great to have Sixt now at the center of the city! In the summer it can be a bit busy, but otherwise the service is flawless and fast.

We rented a car in Lisbon and returned it in Porto. The agent in Lisbon was excellent, kind, funny and provides reliable information. His name is Andre Marclino

I recently booked a car online with SIXT to pick up at their Picoas location, as I had a reservation that required me to be on time. Unfortunately, when I arrived, I had to wait in line for an hour, despite having a reservation. The check-in process was very slow, and when I asked the staff why I was waiting in line with customers who hadn t booked online, they didn t offer any explanation. However, I should mention that the guy who checked me in was truly polite and helpful. Th check-out process was smooth and fast. Overall, the pick-up experience was frustrating, although the return process went well.

Grandement apprécié le service lors de la location de voiture !

Renting from SIXT is always a pleasure. Good equipment, great people.

If you re considering Sixt rental car, do yourself a favor and steer clear. They handed us a car with expired documents, which led to an embarrassing encounter with the police who towed the vehicle. We ve spent three excruciating hours trying to reach customer service, only to be met with complete silence. Our belongings medications, clothes, important documents are stuck in that towed car. We missed our hotel reservation in Faro, and I can t express how infuriating it is to deal with such incompetence. This is, without a doubt, the worst customer service I have ever experienced. Save yourself the headache and rent from a company that actually cares about its customers. Sixt is a total disaster. If not refunded we will def do a court case

Rented in Lisbon city returned to Lisbon airport, extra 10. Waited for an hour in line to get a car even I had reservations and paid on line for a car. No matter, purchased full insurance and had no worries. Sure insurance is more than a car rental it self, but I think its 100% worth it. Had nothing to worry about.

El peor lugar en el que alquile alguna vez! Todo parecía de maravilla, nos dieron un upgrade hasta que al subirnos al auto, el mismo arroja un cartel de problemas con el motor. Si bien insistieron en que lo llevemos igual con los riesgos que eso implicaba, no íbamos a hacerlo, por lo que pedimos otro auto. No tenían nada disponible, quisieron ofrecernos autos enormes, riéndose de nosotros porque no los queríamos debido a que eran muy grandes. Se pensaban que por ofrecer un Mercedes Benz íbamos a irnos felices, pero no entendían que no podíamos por una cuestion de espacio. Luego de soportar por mas de 1 hora su burla y falta de respeto, nos dieron finalmente un auto y pudimos irnos de alli. No vayan! No lo recomiendo!

English: Warning to anyone thinking of renting a car from this company: Do yourself a favor and go somewhere else! I had the misfortune of renting a car from this company and was hit with outrageous additional fuel charges. Even though I returned the car with 6/8 of the tank full, I was charged for a completely full tank. When I complained, they claimed I had signed a contract that justified this absolutely ridiculous and unfair to customers! They explained the option as follows: You don t necessarily need to refuel when returning the car. How it really works: You pay an extra fee for this service. They will still charge you for a full tank, no matter how much fuel is left when you return the car. Service usefulness: 0/10 Service scam level: 11/10 It must be clear that I still haven t received my money. They offered this service and told me not to refuel. So, I paid for a service only for them to charge me for a full tank anyway. On top of that, when I returned the car, they spent 30 minutes inspecting it, trying to find any hidden scratches. When they couldn t find any, they tried to claim damage that was already there. It felt like they were waiting for me to offer them money as a thank you for overlooking things. I ve rented cars many times before, but I have never experienced such unprofessionalism. The worst part is that, after almost three months, I still haven t received the refund. Every time I called, I spoke to a different agent, and each one said they would follow up, but they never did. I ve called at least eight times and sent multiple emails no response, no refund, nothing! How can a company treat its customers like this? I feel completely ignored and ripped off. If you value good service and fair treatment, avoid this company at all costs! Absolute disaster. Português: Atenção a todos que estão pensando em alugar um carro desta empresa: Façam um favor a si mesmos e procurem outra! Tive o azar de alugar um carro desta empresa e fui surpreendido por cobranças adicionais absurdas de combustível. Mesmo tendo devolvido o carro com 6/8 do tanque cheio, me cobraram por um tanque completamente cheio. Quando reclamei, disseram que eu havia assinado um contrato que justificava isso absolutamente ridículo e injusto para os clientes! Eles explicaram a opção da seguinte maneira: Você não precisa necessariamente abastecer o carro ao devolvê-lo. Como funciona na realidade: Você paga uma taxa extra por esse serviço. Eles vão te cobrar o tanque cheio, independentemente de quanto combustível o carro tenha ao ser devolvido. Utilidade do serviço: 0/10 Nível de enganação do serviço: 11/10 É importante deixar claro que ainda não recebi o meu dinheiro. Eles ofereceram esse serviço e me disseram para não abastecer. Paguei por um serviço, apenas para me cobrarem o tanque cheio de qualquer maneira. Além disso, quando devolvi o carro, eles passaram 30 minutos inspecionando, tentando encontrar arranhões ocultos. Quando não conseguiram encontrar nada, tentaram alegar danos que já estavam lá. Parecia que eles estavam esperando que eu oferecesse dinheiro como agradecimento por fecharem os olhos. Já aluguei carros muitas vezes, mas nunca vi tanta falta de profissionalismo. Mas o pior é que, depois de quase três meses, ainda não recebi o reembolso. Cada vez que liguei, falei com um consultor diferente, e cada um prometeu que iria acompanhar a questão, mas nunca o fizeram. Já liguei pelo menos oito vezes e enviei vários e-mails sem resposta, sem reembolso, nada! Como uma empresa pode tratar seus clientes assim? Sinto-me completamente ignorado e enganado. Se você valoriza um bom serviço e um tratamento justo, evite essa empresa a todo custo! Um verdadeiro desastre.

Worst customer service ever. They were not able to open my booking to check-out the car and forced me to cancel my way initial cheaper reservation to make a new reservation (as drop-in). The manager even yelled at us and did not give any discount despite status.

Scammers, check everything before you rent a car from them. Take photos and keep everything

Cobranças desonestas: entregam carros avariados para depois fazer cobranças indevidas. Por favor, não arrisque ser enganado.

Cobranzas deshonestas. Rente un vehículo en esta tienda, lo entregaron sin tapetes al siguiente día de rentado me di cuenta que tenía un fallo eléctrico y a la entrega reportaron daños que nunca se hicieron en el vehículo, aún más cuando en esta sede nunca se hizo un registro de entrega. Pésima experiencia

Horrible location filled with scammer staff, DO NOT RENT HERE!!! Btw you will wait 3 hours just to get your already reserved car.

We rented a car from Sixt Lisbon airport. The pick up and car were fine and as expected. We needed 2 more hours on the rental on the return date due to traffic conditions. We were advised that we had to pay for another day. Fine, we paid for the extra day. However, the contract was only for the extra 2 hours. So, we paid for 22 hours we didnt get. This is an extortionary and predatory system. I would not recommend Sixt, nor will I ever do business with them again.

Massive queue to collect the car in the morning and only one person working. After almost 1 hour, he talked super unclear and didn t even go over car damages. On return, they tried to blame us for a damage on the wheel we did not make. Luckily, I always make a video of the car prior to collection so we were fine. The car was fine I suppose. Very disappointing, I would expect much more from a brand like this..

Fantastic experience from initial contact to pick up and drop off. Sixt exceeded all our expectations and we frequently rent cars when we travel in America with notable inferior service. Thank you all.

Pick up/Return nas Picoas atendimento ótimo.

Andres was extremely helpful. We will use this company again.

If I could give negative stars I would, this company is very dishonest with how they deal with charging customers. I booked my rental through a third party website, when I got to the location to pick up my rental I mentioned I did not need extra insurance as my credit card covered everything I needed, and third party is included in the price of the rental. I reiterated 3 times that i did not or want to be charged for extra insurance as I didn t need it, I was reassured by the employee that helped me that I would only be charged for the etoll which I agreed too. She said that was all that would be charged and asked me to sign papers for the deposit left to take the vehicle. Come time to drop of the rental I asked twice if there would be any extra charges she assured me there wouldn t be only the toll charges and that I was free to leave. Come a few days later, I got an invoice stating I owed 227 euro extra for smart protection insurance, and gas refill that I was not told about either. I have sent numerous emails to rectify the situation to only be ignored by customer service as well as the stores manager, completely ignoring what I had said about being wrongly charged and told that they had signed paperwork which was wrongly portrayed as what I was signing. Lesson learned I will never sign paperwork without reading which, the employee that helped me insist I didn t need to read that it was only for deposit and to take the car.

I made my reservation online. It was an easy process. Once there, The sales manager facilitated the process. We were in and out with our car in about 20 minutes. Definitely recommend this company!!

Lenfer et arnaque... Nous sommes arrivés à 12h30 pour récupérer notre voiture et avons attendu quasiment 2h avec une queue interminable. Aucune excuse de la part du personnel pour cette attente (qui avait lair de subir aussi la colère des autres personnes devant nous). Si lexpérience ne sarrêtait quà cela... Mais malheureusement non ! Lhôte daccueil dun anglais médiocre ma fait payer une caution de 90 en mexpliquant très clairement quils me seront restitués au moment du retour du véhicule. Cela fait 3 semaines que nous avons rendu le véhicule et je me rends compte en lisant mieux les petites lignes quil ma fait payer une option pour rendre le véhicule avec le réservoir dessence vide. Nan mais larnaque... Ca veut dire que jai rendu un véhicule avec le plein dessence en ayant payer une option rendre le véhicule avec le réservoir vide. Donc faites attention à ce premier point ! Et jai déjà envoyé un mail à Sixt pour expliquer la situation et je nai toujours pas de retour au bout dune semaine... Evidement, ma terrible expérience ne sarrête pas là... Lorsque nous avons récupéré le véhicule, personne pour venir avec vous pour faire le tour et constater les éventuels dommages. Par expérience car je loue 5 à 6 fois des véhicules par an et de préférence chez la concurrence, je prends toujours toute la voiture en photo et en vidéo le 1er jour. Evidemment ça na pas loupé au retour du véhicule, jai reçu une notification dun grosse rayure à larrière. Jai tout de suite envoyé la photo faite le 1er jour à Sixt.... Et devinez quoi ? Jamais eu de réponse encore une fois ! Bref, passez votre chemin si vous ne voulez pas vous faire arnaquer !

Very pleasant, dont speak French. Lots of explanation. Clean car.

Hatte über den ADAC bei Sixt gebucht. Wir waren ein paar Minuten vor der vereinbarten Zeit da. Erst wollten Sie uns das Auto nicht geben und meinten wir sollen später wiederkommen aber dann haben wir unser Auto doch bekommen. Die Mitarbeiterin war sehr nett und es hat alles prima geklappt.

Excelente atención, agradecida con la señoría Diana Silva siempre amable y resolutiva.

Excellent

.Easy friendly clearly and quiqly

Great value for money. The single drawback was that the parking was closed prior to opening hours, and I had to block the entry for a few minutes

Proces wynajmu super. Problemy pojawi y si na etapie p atno ci (nies usznie pobrana kwota przez Sixt). Koniec ko ców rozliczenie nast pi o ale musia am kilka maili wys a

I certainly do NOT recommend to use service of this company. They say to you one sum, then they add in your bill additional payment of insurance. In my case the money for prepaid fuel was returned only after I wrote to them twice! And in more than 2 weeks they want to take money from me for tolls, but I already paid. I think its fraud and illegal to do so.

El servicio fue muy bueno, el carro tenía buenas condiciones y en todo momento el staff se portó muy bien. Hubo un pequeño problema con el combustible, pero la empresa se puso en contacto conmigo, dieron seguimiento, y resolvimos la situación. Después de lo anterior, con certeza que utilizaré y recomendaré este servicio

Excellent accueil et rapidité véhicule propre et entretenue

Do not rent here! I had a reservation for $500 and they took advantage of the fact that I had a jet lagged toddler to charge me almost three times that. Disgusting.

Made the booking with smart protection. Later on when I went to pick up the vehicle they want to add more addons. I specifically told dont add anything. As others has mentioned they activate other options without informing. In my case they have activate roadside protection without even asking.

All good

Made a reservation for a car online. When i arrived they didnt had it anymore. Then charged me with a more expensive rental. Never got back the deposit. Paid for full tank bc they told you can easily make it to your destination, also incorrect had to put in 40 more. Worst rental place in lisbon. Avoid it

Ottimo servizio di rent in centro lisbona

Péssima experiência. Tive prejuízo de 4.5k só por conta de má gestão e técnica maldosa de venda desnecessária de seguros. Vejam a reputação da empresa no Reclame Aqui e compreendam o tamanho do problema.

Bom atendimento na entrega e devolução rápida do veículo

A atendente Ariane é muito simpática e uma excelente profissional. Nota 10 para ela. Parabéns.

Scammers! Dont trust these guys! Told us no extra charger to register an extra driver. Ended up charging us. Also charged service fee for refilling, never mentioned. Car condition and cleaniness was fair. Bill sent a few days after your trip so you cant go back to argue. Beware!!!

Muy bueno el servicio, excelente el auto,muy nuevo

One of the best car rent experiences we have had so far. Very helpful and friendly staff and seamless pick up and drop off. We used the refuelling service which made the drop off even smoother. 5* to Luis for giving us helpful advice and tips a night before we booked our car and also helping us at drop off.

Punto di prelievo o riconsegna molto comodo per chi soggiorna in centro.personale professionale.pratiche veloci.tutto bene

I do not recommend it. Terrible service, terrible vehicles, and terrible character of the employees. My car broke down, it was a struggle to get another one. I forgot an item in the vehicle. When I realized it, I called to ask for it and they said there was nothing there, meaning that an employee took it. There are several other rental companies, do not rent from this one.

O processo foi fácil tanto no levantamento quanto na devolução da viatura. Funcionários muito atenciosos e prestativos.

O levantamento da viatura foi com sucesso, contratei seguro para se prevenir , obrigado Kaleb pela entrega do veículo

The door in the minivan car stopped closing, they changed the car (I changed it, went back to the airport for another one), they didn t extend the rental period, they gave me a dirty car with garbage in the cabin. I was also charged for the breakdown, although I had insurance that fully covers everything, as the insurance employee said don t worry

Excelente atendimento na entrega e devolução rápida do veículo. Nota máxima para a colaboradora Ariana, bem como para o colaborador (?) que recepcionou a viatura. Sixt da Andrade Corvo com pessoas que fazem a diferença!

Very fast and efficient pickup, no other clients were there when we went to pick up the car so there was no waiting time at all. Francisco was super helpful, he explained us the whole process and the fees, answered all our questions and he even suggested some places to visit during our trip, which was really nice. I reserved a compact automatic car(Renault Clio or similar) and we got a Ford Puma, which I believe is an upgrade. The car was really nice, clean and with no damages and the added Apple Car was a really nice touch and helped a lot. I bought the smart cover, so I had 0 excess to pay, they just put a 300 euro deposit hold, from which they deducted the tolls paid during the trips and I got the difference back 2 days later after the return. Also the return was super quick and on point, they just checked briefly the car and the fuel level. As I returned the car with a full tank and had no damages, there were no issues and everything was fine.

Ottimo servizio.

Merci pour leur accompagnement et laccueil de nouveau, leur patience ainsi que leur bienveillance.

Don t ever use sixt Car rental, they are scammers!!

It was okay, profesionales, a bit expensive

This is a good Sixt location. The staff was very nice and welcoming. They were able to upgrade my car since I m a platinum customer. It was a fast process.

They take incompetence to a whole different level. Had a reservation , got to the place and no car but they had a car for 400 euros a day which was 4x what my reservation was for.

Lasst euch nicht die Prepaid Fuel Option unterjubeln. Wir haben bereits online gebucht und vor Ort wurde uns dann noch diese Option in den Vertrag aufgenommen ohne es zu erklären beziehungsweise erwähnen. Somit zahlen wir für einen halben Tank 110 .

Top

Very bad rental experience. The car itself was great but the service was not. The lady, with whom I was signing the contract, misinformed me about the fuel options - I was compelled to buy prepaid full tank and the amount on the contract was different from the one on the final invoice. I have not received the rental agreement until the very last complaint. Furthermore, I have inspected the car upon pickup, with another Sixt employee, just to be sure which damages are described in the email confirmation. The man pointed to the damages and then to the system app, indicating that damages are marked in the system with a red dot. Upon car return I was informed that one of the damages (the biggest) was not registered in the system. After two months of complaints and waiting for the decision from the car damage department I was informed again that I am to be charged for the damage, which I saw upon pickup. Lose of money and nerves. The car damage department did nothing to try to establish the source of the damage and have not tried to go the documents itself. I asked for the footage from security cameras numerous times, and never received a reply. In theory, you can send them feedback. In practice, no one cares and they will simply charge you anything they want. The only thing they returned was half of the money for unused full tank. It was my second time using Sixt and my last one.

Tankfüllung-Abzocke mit System, nach den Rezensionen bin ich offensichtlich nicht die Einzige. Bei der Anmietung in Porto sagte man uns, dass wir das Auto auch mit leerem Tank abgeben könnten. Wir haben dennoch unmittelbar vor der Rückgabe in Lissabon vollgetankt. Die Rückgabe ging super schnell und es kam dann auch direkt eine Bestätigung per Mail, worin auch der volle Tank bestätigt wurde. Wenige Tage später kam eine Abrechnung, u.a. inkl. knapp 100 für den Tank-Service. Abgebucht von der Kreditkarte wurde dann zudem ein Betrag, den ich überhaupt nicht nachvollziehen konnte anhand der Rechnung. Ich hatte glücklicherweise über den ADAC gebucht, der sich auf meine Beschwerde hin eingeschaltet hat. Nach 2 Wochen habe ich immerhin die knapp 100 von Sixt zurück überwiesen bekommen. Trotzdem scheint mir diese fragwürdige Praxis bei Sixt Portugal System zu haben.

They are excellent, and fast. Avis made me wait 3 hours for a car. sixt took 7 minutes

Very bad customer service

Easy return and friendly staff

Two employees busy with two clients since 30min+ while 15 people are waiting. Somebody fundamentally did not understand their jobs here. Although I have a car reservation, I will easily wait an hour to get it. Never here again.

Long queue and around one hour waiting time. Why??

Very helpful staff and received a clean car when we picked up our vehicle.

, - , , . , . , . . , . , . . , . 4 .

Good service. Rare in Portugal ! Thanks Jefferson !

Best value in the area and they even upgraded our vehicle. All staff we encounter were friendly and professional.

SCAMMERS - The car I received was in extremely poor condition, with parts literally falling off. It appeared that the car had been deliberately damaged before, presumably so that the company could charge us for the existing problems when I returned the vehicle. The reviews we read were bad but unfortunately we still got the car in this place, but now I strongly advise avoiding this rental.

Do NOT rent from this location. Awful customer experience. Waited in line in the sun for over 2 hours. The service is so slow and clearly cannot handle the number of customers. Would give zero stars if I could.

The insurance you buy only covers the OUTSIDE of the vehicle. Try having a minor accident and not damage the INTERIOR - the INTERIOR is your problem!!! Whoever has you sign the contract with LIE to you about a $0 deductible. Rent somewhere else! Preferably, just use ride sharing.

The longest checkin i have ever seen. About 20 mins per customer. You guys need to change that.

Another shady car rental business. I booked our reservation on Expedia so that when we arrive, we would just need to pay and pick up. It was a long travel day, and I was already exhausted by the time we walked up to the Sixt counter. The agent was well dressed but spoke English fast and confidently with a heavy accent that I could only understand some of his words. Asking him to repeat himself made him visually agitated, but he kept his professional composure. When he finally processed payment and I reviewed the paperwork, I saw that the amount he charged was almost doubled from the Expedia booking. Apparently, I had agreed to insurance on the car that I don t usually add on. At the time, I was too tired to do anything, so I called Expedia to look into it. It s just a little too shady to try and pull something like that on tired travelers.

Smooth car rental experience with Ariana. Recommend.

If you re planning to rent a car, be sure to go early to avoid a bit of a wait. The reason for the queue? Exceptional customer service! They really take their time with each customer, ensuring everyone gets the attention they deserve, which can cause some delays. As a suggestion, it would be great if they could speed up the process by sending the contracts in advance so we can read through and ask questions before picking up the car. A special shout-out to Ivo for keeping the line moving efficiently while still providing top-notch service. I booked a car for the day, and it was fantastic! Smooth ride with no complaints. We did encounter an issue at the end of our trip when the car suddenly stopped working. However, their emergency service was excellent and efficient no issues at all over the phone, and they provided a solution within 5 minutes. The car started working again on its own, so we ended up canceling the assistance, but their readiness to help was impressive. We returned the car a bit late at 10:30 PM, and thankfully, there was still someone at the reception. Unfortunately, there was no space for more cars, so we had to return it the next day. Since the rental goes for 24 hours from the booking time, we only had to pay a £10 late return fee. The next morning, returning the car was a breeze, thanks to Lina. She s a wonderful customer service professional and made the process super easy. We booked the car from 9 AM to 10:30 PM, picked it up at 9:30 AM, and returned it at 9 AM the following day. We used it for a lovely trip to Cascais and the Palacio da Pena. In total, we spent 90, which included scratch/wheels insurance, the late return fee, and petrol. I highly recommend this service! The team is friendly and warm, and while we had a few issues, they always had quick and effective solutions. Special thanks to Lina for the great restaurant recommendation too! They speak English, Spanish and Portuguese of course.

Faço questão de alugar na Sixt da Andrade Corvo. O processo é rápido, claro e sou sempre muito bem atendida por toda equipa. Estão de parabéns pelo trabalho desenvolvido. Obrigada!

It s Disgusting to think that this is these people s job. I have my deposit blocked after two weeks that I rented the car because I was accused of damaging the car for a damage that was already on the car when I rented it.

Je ne fais que rejoindre les différents avis émis... Catastrophique. Je déconseille fortement de louer chez SIXT. Mon expérience avec cette société a été extrêmement décevante. Tout dabord, le service client laisse vraiment à désirer. Jai eu affaire à un personnel peu aimable et peu professionnel, qui na pas su répondre à mes questions de manière satisfaisante. Enfin, les frais supplémentaires facturés par SIXT sont exorbitants et totalement injustifiés. Non seulement les tarifs de base sont déjà élevés, mais en plus, ils ajoutent toutes sortes de frais cachés qui font grimper la facture finale de façon astronomique. Qui bien entendu vous éloignera fortement de votre réservation en ligne. Aucune proposition doptimisation du prix, ils préfèrent ajouter des options dont personne na besoin (assurance, essence, flexi late return, conducteur supp). Cest simple, comptez le DOUBLE ! Je vous conseille également de faire extrêmement attention lors du rendu de la voiture. Pensez à réaliser des vidéos de la voiture lors de la récupération. Lors de la restitution, EXIGEZ de le faire sur place avec une personne compétente et signer le document sur place. A croire quils sont payés à la commission. En résumé, louer chez SIXT a été une expérience désagréable et coûteuse. Je ne recommanderais cette société à personne et je vais certainement chercher dautres options pour mes prochains déplacements. Cette entreprise mérite un procès pour abus de confiance, arnaque et facturation abusive.

Rented a car for 8 days. From start to finish, no issues. Staff was great. A little bit of a wait to get my car as there was a little line of people and only one counter open, but it was a holiday. Once at the counter, a few minutes until I got my car. I forgot the guys name manning the counter but he was nice and explained everything. Loaded the car and drove off. Return was even easier, just pulled into the return spot. Attendant inspected car while I was unloading. After unloading, everything was good; I signed and left. Very easy and quick. From my experience, I would definitely rent again from this location. Disclosure, I didn t mess around and had full coverage so I didn t need to inspect and take pictures before I drove off and it probably made for an easier drop off too.

Made a booking online for a car for 3 days, including 2nd driver. I lost my driving license the day before picking up the car, but my partner was registered as 2nd driver and had her valid license. We were advised by the lady at the counter that the booking couldn t be processed without my license (I had my passport) and that because there were no other cars available (what about the one I booked?) the price would be triple through a new booking. Of course with the most arrogant attitude. We left without a car, minus 100 for the first booking, but with a lot of anger. Go to another company.

Nous avons loué une voiture de Porto avec un retour à Lisbonne et tout sest déroulé parfaitement. Cétait notre première location de voiture et nous recommandons Sixt. Nous avons eu une Fiat Panda et cétait parfait pour parcourir les routes étroites du Portugal.

Great experience. David was so nice and helpful with all choices and instructions. Everyone working there was kind and helpful. Will rent again with Sixt

J ai loué une voiture pour une journée. Personnel très sympathique. Merci à Ariana et Pedro. Je recommande !

Toimii hyvin useassa maassa. Kaikki tapahtuu vaivattomasti ( jos olet varannut auton lentokentältä, varaudu jonottamaan) Mm auton palautuspaikka muuttaminen onnistuu kesken vuokrausjakson. Yksi 4/5* vain koska viimeksi vuokra maassani autossa konepelti ei ollut kunnolla kiinni, puute tuli esiin kovassa vauhdissa jolloin oli pakko pysähtyä moottoritien laitaan painamaan kansi kiinni.

Freundlich, kompetent, gutes Service

Dubious transaction, based on reviews here I find a pattern here of there fraud practices. If not resolved will have to take all available legal channels. You refund false claim of rim damage, also insurance was bought on recommendation by agent that it has zero deductible. They will act dumb when you call them. And will respond via automated message saying they are busy(hopefully not for long) . I m posting this review here for clients who are going to rent for upcoming summer season. Do whatever you may, but this place is best to avoid.

Très bon service / rapide

Everything were great! Booked a car, but get even better - cabrio. Great experience.

Catastrophique : nous avions rendez-vous à 10h pour retirer la voiture louée, étions en avance pour ne pas perdre de temps pour la suite de notre journée, et finalement il nous a fallu attendre plus d1h30 en plein soleil pour la récupérer. Organisation catastrophique.... Ceci dit la voiture au moins était en bonne et due forme, mais on nous a poussé à ajouter des tas doptions en plus, pas du tout adaptées qui nous ont fait perdre de largent et plus du temps.

Aluguei um Clio por uma plataforma terceira, porém não tinham mais o veículo e por isso me ofereceram um T-Roc. Fui muito bem atendido por uma Sra que não recordo o nome, porém me explicou tudo nos mínimos detalhes. Optei por não colocar o seguro, pois tinha o seguro da plataforma na qual aluguei, tentei usar um dos meus cartões onde tenho seguro para locação de veículos porém não foi aceito e precisei alterar para um outro. Agradecer pelo atendimento e disposição do Jefferson que fez a vistoria no veículo antes de eu retirar e me informou com clareza de detalhes como o carro deveria ser entregue (no horário, limpo ) Um ponto negativo acho que seria a localização, pois não há um espaço para fazer a vistoria do veículo com mais calma antes de sair A localização é bem central e acessível com os transportes públicos. Foi a primeira vez alugando com a SIXT, e gostei do serviço prestado

Honestly the most terrible country on earth.

Very poor service and long wait to get the car even though its ready.

Renting a car from this place is like booking a flight in 1994. Such slow service. Old old old mentality. Do not use them. Use the Virtuo app and get a car down the road in seconds.

Super busy only one person was working . We did the reservation online and chose the pick up time for 9:00 am. We arrived at 8:20 and waited till 9:15 to get the car. There was a big line ,those who paid and made the reservation online should ve been helped separately in my opinion.

A team of professionals! I highly recommend Sixt Rent a Car Lisbon!

Nous avons réservé pour 156 en ligne. Au final on nous fait payer le plein d essence à l arrivée (70 ) et il faut rendre avec le plein au retour (environ 75 de notre poche supplémentaires). Il n y a que des frais cachés ce qui au final vous fait doubler la note (nous avons payé 303 !!!!).

We rented a Mercedes Mini Van for a week in Portugal , Sixt made it a very easy and enjoyable experience

Excellent service at the counter with Evo

They were not clear with the payments and hidden fees

Brilliant service! Liane and Ariana were really nice and friendly! Thank you, guys!

I do not recommend this company. They charged us additional costs for allegedly damaged wheels. Even the photos I took at the beginning didnt help. 300 euros were collected, and then another dozen or so euros. Never again!

Very helpful staff

Vorsicht: Hier sollte man kein Fahrzeug mieten, denn was diese Sixt Station macht, ist kriminell. Vorfall: Ich habe am 10.01 einen Ford Puma gebucht. Leider habe ich den Schlüssel kurz danach verloren. Das wurde sofort gemeldet und man versicherte mir, das der zweite Schlüssel organisiert wird und es 2-3 Tage dauern würde. Eine Parkkralle wurde nicht angebracht, das heißt Auto mit Inhalt hätte jederzeit entwendet werden können. Nach einigen Tagen mussten wir dann direkt zu Sixt fahren, da diese Filiale sich nicht mehr gemeldet hatte und das Auto aber auch wieder abgegeben werden musste. Dann kam das böse erwachen, denn Sixt hatte kein zweiten Schlüssel. Daraufhin gab es ein Gespräch mit dem Filialleiter. Er versicherte uns das wir uns bei dem Auto um nichts mehr kümmern müssten und die Miete zum Ende des Mietvertrages beendet werden würde. Das Auto wurde dann mit einem abschlepper abgeholt. Wir haben ein neues Auto gemietet und alles schien gut zu sein. Betrug: 1. Der Herr T. Cavaco (Filialleiter) mit dem wir gesprochen haben, war überhaupt nicht der Filialleiter, aber hat sich so ausgegeben. 2. Ich musste über 500 für die Schlüssel, Abtransport und Betankung nachzahlen. Jeder der sich ein wenig mit Autos auskennt und auch nach Anruf bei Ford, weis das einen Schlüssel nachmachen nicht über 500 kosten. Ich habe deren zweiten Schlüssel mit bezahlt und das ist Betrug. Ich kann das ganze beweisen, da es dokumentiert und auch aufgenommen wurde von einer 3 Person :). Da Sixt hier in mehreren Fällen betrogen hat, sollte man diese Filiale unbedingt meiden. PS: Die eigene Angestellte vom Schalter hat uns ebenfalls mitgeteilt, das sowas mit den Schlüsseln schon mehrfach vorgekommen sei. Wie kann es sein, das Sixt keinen zweiten Schlüssel zum Fahrzeug hat? Wie kann es sein das sich Mitarbeiter mit falschen Positionen ausgeben? Im übrigen haben wir bei 2 Fahrzeugen komplett schmutzige Fahrzeuge erhalten.

Queriam cobrar mais que o aeroporto

Location parfaite!

Tout sest très bien passé du début à la fin, merci !

Informative and helpful employees. Quick procedure. Super clean vehicle.

The service was great. People were friendly. The location was hard to drive to for the car drop. Took me 15 minutes to drive 1 km or less at 6:30 pm. You can have airport drop off at no charge though

Used this service to rent in Lisbon on 08.03.2024. My total was 66.44 euros for one day of the rent, and 300 euros deposit. I requested a full insurance, and after I have returned a car, the guy checked it and told that no new damages were found. So no more charges should have been done. After a few days I received a deposit of 300 euros back, and at that point everything was correct. But the next day there were 2 more transactions done in my banking app. As the result, I was charged twice (132 euros), although no charges should have been done. After I wrote tons of emails and made a lots of calls to Sixt in Portugal (phone calls from Poland where I am based are quite expensive), I received an answer that based on their calculations everything is correct. Then, I have sent them a screenshots of each of my transactions from banking app with English explanations, since my app is in Ukrainian. I have received the same answer - that everything is correct based on my screenshots. But if you use a basic calculator and sum up everything - you will get 132 euros, which is twice the amount of my initial rent. I have called them multiple times, for this date still anybody on the phone line does not know anything about my case, and they are constantly telling me to write an email AGAIN. The commutation is poor, it takes for them 1 week to answer my very simple email. It is still no clear how long is it going to take. But anyways, do not recommend using their service

Money scammers! They don t return deposit and completely ignore my attempts to contact them! Shame!

Great car rental. Thanks to Ivo who was very professional and efficient.

Jot. Leider zeigt der Wagen voll (Tank) an. Nach 10 km war er bereits 3/4 voll

Never use the services of these scammers. I was charged 500 euros for existing damage that was on the car. They use tricky processes to absolve themselves of any responsibility in the event of any damage. They ask for your signature to confirm that the car is in the condition described in the agreement before you even see it. Instead of showing me the damage before I returned the car, they said the car was in good condition and everything was fine. They sent me an email with blurry photos 4 days after my rental ended, claiming these as proof. The damage was on the windshield, so their super cover didnt include those cases, only separate windshield protection. When I asked for details of these proofs, like the size and additional photos from different angles to verify that the damage was not a scam and at least existed on the vehicle I took, they ignored my complaints, replying with a standard ChatGPT-based email that they have enough evidence for the damage. The person who picked up the car and started all this unfortunate case is Pedro M, as stated in the rental checklist. Even if you like Sixt or have already rented a car from them, be wary of him when returning a car. You can see the proof attached.

Completely fraud. You will be charged extra for EVERYTHING. I made the most complete full insurance (0 deductible) through the website, when i got the agency, they obliged more to add 25% more because the insurance is not including glasses, tires etc then they charged my card with deposit correlated to 8 times the cost of the rental and the insurance. When i asked why i still need to pay a deposit they say that these are the rules of SIXT. Terrible service and the team is completely driven by the willingness to squeeze you as much as possible. 45 minutes check in 0/10

Six T car rentals in Portugal - AVOID AT ALL COSTS !!! We rented a vehicle from them at Lisbon Airport, which was a headache on its own. Yes, they were extremely busy but we waited 90 minutes at the pickup location for them to get our rental. Thats not the kicker though. When they finally brought our vehicle to us, the agent nonchalantly tossed me the keys and said, good to go. I inquired about doing an inspection for damage and he discouraged it. Nonetheless, I went over the vehicle, in a dark parking structure, with people honking there horns and staff telling me to leave, as thorouhly as possible and had him make a note on the contract for body damage I found. Lo and behold, when I returned the vehicle the next day in Faro as had been pre-arranged, it was outside in the sunshine and the check-in agent went over the vehicle with a fine tooth comb, noting a little scuff on the lower air deflector below the front bumper. I know it was pre-existing damage, as I would have known if I had hit something or scraped a curb. However, my protests and elevating the issue to Head Office, fell on deaf ears and I found it abundantly clear that this is how they add revenue to their rental fees. They ended up charging me 350 euros to repair and repaint the component It was black impregnated plastic under the vehicle so their repair estimate made no sense. Lesson learned. On another note, I played golf with a guy from Ireland while in Portugal. He told me his friend returned a vehicle to Six -T Rentals and they accused him of returning the vehicle without the floor mats. He claims they were never there in the first place. They charged him approx 200 Euros. Steer clear - Gangsters.

In the morning, there was a queue of about 30 minutes

Everything is fine. Thank you

Reserved the car on their app. Arrived early. They gave me the paperwork and the car within 10 minutes. Ready! Go! Return: pulled in, stepped out, in 3 min signed the final paperwork and that s it. So fast, so easy, so professional. Thank you!

Returning our car, everything was fast with no. troubles. Its only little bit tricky to make it to the street.

A couple of weeks ago, I dropped off a car on a very busy morning. There was a massive queue in front of me with at least an hour wait. Jefferson had recognised me from when I had picked up the car a week before that and directed me through the drop off procedure with the utmost efficiency and ease. I was so impressed by his great level of service and hospitality that I had to give it a mention here. Thank you Jefferson for being such a pleasure to work with and thank you to Paulo who has guided me through numerous bookings with amazing service and convenience. This is the best Sixt office in Lisbon!

Sou cliente desta empresa há mais de 4 anos e nunca tive qualquer problema ao alugar carros. Contudo, na semana passada, ao devolver um carro alugado, fui informado de que estava em falta a chapeleira do veículo, algo que não estava a chapeleira no carro quando o aluguei. No momento da devolução do carro, não assinei qualquer documento porque não estava de acordo com essa falta. Agora, estão a tentar cobrar-me 400 por um dano pelo qual não sou responsável. Considero esta atitude desonesta e uma falta de respeito para com os clientes. Nunca mais irei alugar nesta empresa. Uma vergonha!

Horrible place. Didnt return the 300$ deposit after renting. I have been dealing with the bank for three months, no money

Aluguei um carro DACIA 7 lugares nesta agência. Ao pegar o carro a disposição dos 7 lugares já estava montado, não tive que mudar nenhuma configuração de banco. Optei pelo seguro total. Utilizei o carro por menos de 24h, devolvendo intacto no aeroporto. Pra minha surpresa 48 h após a entrega do carro sou notificado de um dano à uma peça interna( cobertura do porta malas) que sequer sabia que se encontrava dentro do carro e que me foi informado que não estava coberto pelo seguro total. Uma cobrança autoritária de 400 euros pelo custo da peça debitado no meu cartão. Apesar de contestar no email do customer service, não tive sucesso em reverter a cobrança. Deixo alerta aos clientes futuros, checar todas a peças possíveis pois a sensação é ter caído numa armadilha, sendo inputado a mim um dano de uma peça que sequer tive contato.

Recommended by a very experienced traveler, Sixt gets the job done with no drama. We did have a new vehicle break down - Sixt got us rolling again as fast as they could.

Great service! Tomas was fantastic and supportive

Rented a vehicle in the heart of Lisbon from Sixt. The vehicle I initially reserved was too small for what we had (extra luggage, stroller and car seat for infant). I was sent to the airport to get a larger vehicle as they have more inventory. This took some time but overall the staff couldn t have been more helpful. We got the vehicle we needed and they were great about it. Returning the vehicle in Lisbon was an experience. It s not overly far but the countless narrow and one way streets have you going in circles to get you to where you need to be. Consider returning to the airport as it s much more straightforward. That said, once I arrived the staff were great and the return was very quick. I definitely recommend Sixt!

Marca super competente, muito rápidos no processo de aluguer, sem pontos negativos a ressalvar.

Das Auto was sehr sauber aber nicht vollgetankt. Nach wenigen Kilometern fehlte bereits ein Tank-Balken. Wir haben vermutlich Kopfhörer im Auto vergessen, die angeblich beim säubern nicht gefunden wurden. Andere Mietwagen anbieter wären deutlich günstiger gewesen.

Interesting to see that I wasnt the only charged for damages that I found before I left the garage. The had a guy come up and measure the scratch on the rim, take pictures and then had me sign something on his phone. Turns out it was a document that says I caused the damage. Between the language barriers and my trust of people, I got screwed. Took me forever to get them to respond to my many emails, to no avail.

Un accueil au top rapide et efficace un service très agréable merci Ivo

Arrivati in tempo per la consegna della macchina, abbiamo aspettato il nostro turno per il controllo tutto ok. Ma il ragazzo inserendo l orario ci ha fatto slittare di 5 minuti oltre l orario di consegna dell auto. In poche parole mi hanno fatto pagare un giorno in più 430 ero. La macchina una Dacia per 6 persone per due giorni più di 800 euro.

. 20 . 4 40 5 5 . Duque da Terceira 20 . 25 6 30 . 25 1 30 . 850m 1 . 28 8 20 . . 4 . a class Cupra . . . . . . , . 10 .

Easy to find location and service was excellent

Not recommended at all. They are scammers. We paid our rental with debit card. They said they will blocking de deposit. I was not sure this was possible and it was not. The amount (377 Euros) was charged and debited from my card. When we returned the car, they said this will be reimbursed within max 30 days. After more than 2 months still not refunded and they are not even replying the costumer service email they said I should use if the money was not reimbursed on time..

Reservamos un coche por 42 al día y dos horas antes de la hora de recogida nos mandaron un email cancelando la reserva diciendo que no disponían del coche, pero ya estábamos en la oficina cuando vimos el email. Allí nos ofrecieron otro vehículo por 95 /día y cuando dijimos que nos parecía caro, que no íbamos a pagar nos dijeron que nos hacían un descuento y nos lo podían dejar por 70 (osea que si no me hubiesen visto renegar del precio me cobrarían 25 más por todo el morro) por supuesto rechazamos también los 70 . En la calle de atrás está europcar, por 60 nos ofrecieron un vehículo mucho mejor que incluía además seguro a todo riesgo. No volveremos a repetir con Sixto nunca más. Son los que más se anuncian porque el servicio es pésimo. Basta ver otras reseñas...

. OBAVEZNO IZBJEGAVATI Neljubazni, dobili smo ni u klasu automobila nego sto smo rezervirali, nisu htjeli dati vozilo iz klase koju smo rezervirali uz obja njenje da nema vozila , ali su nam htjeli naplatiti 4 X ve i iznos za kombi vozilo . Ne znaju osnovne zna ajke vozila , dobili smo naime Daciu Jogger koja ima plinsku instalaciju i vozi na LPG prirodni plin, dok nas je neljubazni mali ef uvjeravao da vozilo tro i isklju ivo benzin . Naravno ...vozi na LPG (Eco G motor ) OBAVEZNO ...poslikati vozilo sa svih strana i napraviti video izvana i iznutra ina e slijede nepostoje a o te enja koja e vam se naplatiti nakon povrata vozila Uglavnom zaboravite da postoje . Vlasniku obavijest ...ne morate odgovarati na ovu recenziju .. Bolje da promijenite politiku poslovanja i kolujete svoje zaposlenike .. SIXT-u obavijest ...PROMJENITE ZASTUPNIKA ZA LISABON

Yesterday I had a reservation for a car at 06:00pm. Arrived at 06:05pm and the worker in the front disk told me that their where closed and I needed to come back tomorrow to pick up the car at 8am(this make no sense, since I didn t got any information about the closing time of the store.) Completely understand the position of the workers at the front disk(the don t want to work extra without getting paid). Thankfully a guy named Paulo had good sense had helped me to get the car that same day(however ended up paying 40 euros extra, as an after hour fee) My point with this review is to endorse that Paulo did its best to helped me and actually worked extra to solve the problem. We should have more guys like Paulo in our society. Another point I want to make is that Sixt should inform their customers about the closing time of the store, so that situations like this don t repeat. Never had any issue with Sixt in 3 years I have been a client, it was the first time. Hopefully you guys can do something with this. Thank you for your time!

Funcionários super gentil, carros bons

Buon punto rent a car in Lisbona, ma ci vorrebbe qualche addetto in più vista la coda e lattesa!!!

Rented a car for 2 days - professional and fast service once i returned the car deposit was given back in 3 days thank you :) highly recommend

Easy in and out. Good and well-maintained cars although we didn t get what we booked. FYI - return outside of business hours is limited and requires advance notice so there s no key box or anything of that sort. Also, extending your rental isn t possible using the app and the customer service line is closed after hours.

If you are traveling abroad I suggested use Sixt for rental car. Outstanding.

Rental car from November 27, 2023 to December 2, 2023. When placing the order, the manager wanted to charge more money than originally agreed upon. We noticed the difference. The manager redid the contract without explanation and the cost became the same. No accidents happened during the rental and we delivered the car on time and in good order. On December 6, I got my deposit back and was immediately charged additional money without explanation. I did not receive any letters or checks in the mail. On the same day I wrote a letter to Sixt. I did not receive a reply to this letter, but I received another one. I was told that everything was written off correctly and enclosed a copy of the document for the additional debit. At this moment I requested more detailed information and am waiting for a reply. I did not like the fact that they wanted to cheat at the beginning of the lease and then write off the money from the account without warning. They dont send letters about the intention and explanation of the debit in advance. I plan to seek justice and will act according to the law. I hope the management of Sixt will be more responsible to work and control employees for high service.

The staff is very patience when explaining the cars that are available

Great service

Very efficient. Easy to access and rent. Friendly staff.

! . 660 . 837 , 550 . , , . 385 . , !!! 425 !!!!!! !!!

Almost stuck in middle of no where. They didn t check the battery before we got on the road. On the highway we went into warning signs. We thought possibly a false positive since they had given us the car. We were wrong. Car wouldn t turn on. We were lucky to get a jump or we would have been waiting for some time for a tow. We were lucky to make it back - we tell them the problem and instead of saying sorry and thank you so much for getting the car back, they blame us for the problem, claiming we must have left the light on. I asked for an apology for that and they refused. This is the man who blamed us and would not apologize. I hope mgmt takes care of this.

O Ivo na recepção foi excelente, muito claro e eficiente! Assim como o Pedro que entregou o carro.

I don t have any pictures to share but I ll say that I have only had good experiences renting from Sixt from LA to Miami to Lisbon. The location where we rented a car for the day was great - extremely hospitable & helpful staff, a clean & modern car at an insanely good rate. We rented an automatic transmission Ford & drove out to the ocean for the afternoon, returned the vehicle the same day to avoid having to park the car in the very narrow Lisbon city streets. Perfect!

Customer at sixt for some time Disappointed

Good overall

Agencé accueillante prix cher pour la location de notre véhicule

Atendimento excelente

If I could have given them a 0 instead of 1, I would. Horrible experience. We mistook the pick up office and came to this one instead of the one next door. After spending an hour in the line the worker didnt even bother to notify neither us nor their collegues that we are on the way. They gave our car away making up some unbelievable story that they gave the car away 1 minute before we arrived and left us hanging. The worst rental car company ever.

Préparez vous à une attente très mongue

Avoid Sixt at any cost, they will find a way to charge you after you return your rental vehicle!

They upgraded us for free because they didnt have the car we requested.

Great service staff polite, quick ect, car had many scratches. Key pod battery failed fortunately we found one marvellous store in porto who was opened on Saturday and is a specialist in the matter and installed a new battery. Someone had smoked In the car my wife was disappointed, but mechanically the car is fine ,

Professional and fast service

We rented a car in Lisbon and returned it in Braga. The car was clean, the check-in and check-out of car was quick and efficient. The best part is that the staff were professional, very friendly and fast.

We booked a electric car on official website 2 weeks before our trip but when we got the the place they told us the reservation was cancelled and they tried to propose us an another car with 3 times price ! Firstly, we received no email communication from their part about the cancellation like they said ( Not in the spam neither !), and when we asked them to show us the proof of the email that they said, they could not provide. Even more, we received an email from them few days before the pick up day regarding the booking information but with no cancellation mentioned ! What is worse is that on the official account, they just cancel our reservation without even leaving any track history of the reservation ( they just simply cancel the booking !) Shameful and what a fraud scheme ! They show on the website with low price car available to trick you and but in reality they will always find any ways to make you pay higher price as they won t have the car you reserved and you have no choice to accept their new proposal ! Please MAKE SURE to UNDERSTAND what is the meaning of the word called ´RESERVATION ! It means that the client booked the car they chose and you need to keep the car in the store so they could later pick up the car with the agreed price!

We were provided excellent service from Ivo. Car was as described. Returning the car was very simple. I see lots of reviews here about renting a car with preexisting damage and then being blamed for it. This is easily refutable, just be sure to take a video of the entire car upon receiving the vehicle. Then you have video proof for any future disputes. It is as easy as that folks.

The agent at the Lisbon centre branch straight up lied about the additional service she added without my consent! I had a reservation. The agent at the branch tried to sell me additional insurance - that is fine, I declined. But after that, the agend said I recommend to return the car with empty tank. Now, please, pay the car deposit with your card. (Note that I did not confirm adding any extra nor was communicated that an extra service is being added.) To my surprise, the amount on the terminal was approx. 500 , not 380 from reservation (300 deposit, 80 rental)! The agent did not communicate the amount at all. She handed me the agreement after (!) paying and I saw that the difference in price is caused mainly by tank special. I asked what is that and the agent said that it is the posibility to return the car with an empty tank. I said, that I dont want to do that so what will happen if I return the car with full tank. The agent then said that THEY WILL RETURN THE MONEY (93 )! I accepted the (false) explanation and signed the document. But something seemed off to me so I contacted the reservation central and they obviously explained to me that there will no refunds for unused fuel. If I were to believe to the agent at the branch and return the car with full tank, not only would I lose the 93 euros, I would also lose the money for the full tank of gas. To try to sell extras is understandable, but to straight up lie to customers is unaccetable and unheard of. I chose Sixt because I did not want to deal with some local scam artist car rental. I wont do the same mistake again.

Fraudulent business practices, recommend to avoid. They will bill you for pre-existing damages after rental, regardless of insurance type or evidence provided. Customer service only forwards your email to invoicing. Over an hour long wait times during pickup and return, during that time several customers having heated discussions about also being scammed. Absolutely horrific experience, I do not understand how such a business is legal.

Alles effizient und wie gewünscht. Alle sehr freundlich. Danke!

Excelente! Sempre alugo carros na Sixt

Total Nightmare! We rented a A class or similar small hatchback and were upgraded to a Nissan SUV. We declined the upgrade as the streets of Lisbon and the garage we were to park at was narrow and small. However, the rental agent (Female) told us that in a very rude and obnoxious manner that we have to take the Nissan or else we pay an additional 50 euro for another smaller car. We told her our reason and she kept on insisting that a 2 series sedan was much bigger than a Nissan Qashqai SUV. Saying she knows a lot about cars and went on a rant. Totally unprofessional service and attitude! We told her we wanted to speak to her manager and she kept on refusing until she eventually gave in and he came over and went on the same rant. The manager was more receptive to us not wanting to be forced into upgrading into a bigger car and eventually allowed us to take the smaller sedan. We got a 2 series sedan which is the exact same as a 1 series hatchback so we got the car which we booked after 20 minutes of being forced into taking a larger car or paying a penalty. They brought the car over, gave us the keys and told us to leave asap. Not checking for damage or anything. It was extremely wet and dirty inside. We drove off and went to Sintra and once we parked we realised the car was dented and scratched all over and had 69,000 kilometres it. It has a warning light too for the arblue. To sum it up just shocking, do not rent from Sixt ever. Or maybe it s just the outlet in the city. Take a bolt to the airport if you must rent with sixt. The queue at sixt city Center is horrendous. We are sixt platinum but there wasn t a separate queue and clearly it didn t matter judging by the way we were treated. Terrible Service, poor cars and shockingly poor attitude from the rental agents

Perfect

I have been renting a car from Sixt for years and although there were sometimes problems, I was very satisfied. I rented a car at the Lisbon center agency today (28:01:2024). Ms. Arianna, the office staff, was very helpful to us and it was a quick car rental. My only criticism will be about the car, because the car has 100 thousand km. It was old and very worn out, so I think its time for maintenance. Also, I think there was smoking in the car because after a while I had to wipe the steering wheel and touching areas of the car. In a busy office, I guess some things are not taken into consideration. I was told that the vehicle was delivered to me with full tank, but when I bought the vehicle, the gas range was 680 km. When I fill up with gas, it reaches 920 km. became the range. But still, this is an office I will choose again on my next trip to Lisbon.