Sixt Rent a Car Lisboa Av. Liberdade em Lisbon

Alquilé un coche hace ya una semana por 1 dia. Aun no me han devuelto el depósito y me han vuelto a conbrar el precio del alquiler. Por favor no alquilen en este lugar. Es un sitio caro y con poca profesionalidad. Ni se dignan a contestarte al telefono ni a responder los correos electrónicos. Finalmente tendré que recuperar mi dinero por via judicial.

Henry was the best, very polite and provided excellent service!!

Friendly guys and swift service! I recommend them

They told me I could get in the car 1km further away because the location would be closed after 6, but then charged me a one way charge

Os atendentes Bruno e Pedro são formidáveis. Prestativos e educados, passam segurança nas informações necessárias.

- friendly staff - quick processing - fair prices

Super convenient drop off, huge entrance and not busy. Drop off took 2 mins end to end, attentive courteous staff. Same experience on 2 occasions

Courteous and attention to details re. Traffic, Tolls, and Fuel Policy. Clean car. Great folks! Highly recommend.

Excellent service, quality, price and attention. They provided us with everything, especially Mr. José, who provided us with excellent service.

Online gebucht, Auto stand schon bereit. Keine Beanstandungen.

Todas las experiencias con sixt han sido buenas.

Preparation and communication could be better.

Veoma sam zadovoljan rentiranjem vozila u Sixt rent a car agenciji. Momci u agenciji sa veoma ljubazni. Objasnili su mi sve o uslovima najma vozila kao i kako funkcioni e naplata putarine. Vozilo je bilo u odli nom stanju. Takodje, posebno da napomenem, iznos od 300 je deblokiran posle dva dana. Sixt agencija u Avenida Liberdada 185 je za svaku preporuku.

Tudo muito tranquilo. Funcionários bem esclarecidos.

Fast, efficient pickup and drop off, very friendly staff and upgraded vehicle

Very helpful staff and the experience of pickup was very pleasant. The person provided a lot of options and helped me make good decision

Personeel is behulpzaam, vriendelijk en efficiënt.

The staff was knowledgeable and helpful.

Very easy to book and friendly staff

Booked in advance, called in the morning to check my reservation was accepted, arrived to pickup the car to discover that it s not available and that the booking wasn t actually confirmed. Amateurs. Avoid

When returning a car here: DO NOT PULL INTO THE GARAGE. They have a sign telling you not to pull into the garage that s only visible *after* you pull into the garage. lol

One has to fight to receive back our deposits, they don t reply to emails is simply a hoax . It s been 16 days and still no return of the deposit and we can t get any joy. A terrible company to deal with. Not a reputable entity, far from it.

They are thieves and robbers. Scam artists. They charged me 94 per day for insurance when the price on the website is $51.99 usd Planning to file a fraud complaint with every Portuguese authority i can. They keep removing my post but I ll continue to repost and check every hour. Here are facts documented. Never rent here Feel free to contact me if you have questions. They stole from the wrong person this time.

Très correct, arrangeant et parle 4 langues

Friendly staff and brand new car

Fraud

DONT EVER RENT FOR ANY SIXT PERIOD. SCAM. FRAUD. YOU WILL REGRET IT.

Everything went very well Economical LPG vehicle

Super nettes Personal, Autos sind in einem sehr guten Zustand. Danke für den tollen Service

They try to sell additional insurances which I don t need and I don t want. I have got a much smaller car than booked and payed (Ford Puma as a midsize SUV ). The car was scratched outside an dirty inside, more than 45.000 km used. The Sixt team don t wanted to help in any way. Sixt Customer Service does nt answer my complaints by mail. I had the same experience in Spain. Never again Sixt! News: Over a week after returning the car, Sixt has responded to my complaint. They have seriously sent an upgrade voucher for the next rental with them. What am I supposed to do with that? Unbelievable! I feel truly deceived and would like to be refunded the difference for the much smaller car!

Very friendly and helpful staff! My best car rental experience around the world.

Got reject without any info why. Turned out it was because their brunch works until 6pm and we wanted to return it at 8 pm. Think about how do you communicate with clients

lgi ve hizmet güzeldi.

Wir waren sehr zufrieden mit dem Service vor Ort. Der Kindersitz war in Ordnung und wir konnten die Größe wählen für unser Kind.

If I could have given them a 0 instead of 1, I would. Horrible experience. They gave our car away making up some unbelievable nonsense that they gave the car away 1 minute before we arrived and left us hanging. Before coming to this office we went toa different office by mistake and after spending an hour in the line the worker didnt even bother to notify neither us nor their collegues that we are on the way. The worst rental car company ever.

We waited more than an hour to take the car, they added few extra charges to our bill and at the end we could Not return the car in any Sixt locations after their working hours, they don t have even place to leave a car and keys

Expensive

This branch (Av. da Liberdade, 185) was selected on Sixt site to return the car but it was closed when we arrived. Then we went to Rua Andrade Corvo. There we were surprised that the Av. da Liberdade branch was closed a year ago!!! Why is it still available?

Walked here for nothing. Sunday 12.30pm and they are closed

Very unpleasant person to deal with, Ill never rent from them again

This location is not open. Also, no one answers the Sixt customer service phone number. Collective hours spent on hold over the course of three days.

CLOSED!! DO NOT TRY TO BOOK WITH THIS LOCATION. Security guard said it has been closed since February 2021.

Ya no hay un sixt en este lugar..es el hotel tivoli..deberian darlo de baja ya que molesta que uno se tome el trabajo de venir hasta aca y no haya ningun sixt.

Scam artists

Eles debitaram um valor do meu cartão de crédito 1 ano depois do aluguel.... péssimo

Great service

Terrible station. Refused to arrange car return in the evening though at the time of online booking these ours were available for return. Said this is due to some private event in the nearby hotel, but the hotel knew nothing about the event (I asked next morning). Than after the return they put the car on a tilt and found that the tank has 7/8 of fuel though I refilled it 10 minutes before return. Taken 12 euro for the fuel and 30 for the service. Absolutely unfriendly staff

Could you guys please answer my email? You guys did not give us deposit which we already paid. I do not understand, you are swindler. Return our 300euro right now and answer emails!!!!!!! This is really terrible.

the usual stictch up m pay a deposit of 2600 euros or Thier insurance which wa salready meant to be paid by rental cars. the guy behi d the counter the definition of misery. why are all rental car staff so creepy

Glad they at least care about reviews. The price (on line) was good. Service was not great, partly because they only had a single worker helping 4 to 5 customers. Staff wasnt the friendliest but Ive had far worse. The computer went down during the transaction, prolonging the wait and seemed like a common occurrence. They are also more nitpicky than any other rental Ive used. All things considered, it worked out okay esp. being a foreigner renting a vehicle in Lisbon.

!!!! SWINDLE !!!! WHEN we arrived they told us that the car wasnt here anymore. So they forced us to pay 50euros more. We felt that everything was done To extort money

Had a good experience renting a car with Sixt. Cool new car in perfect condition, variously insurance options and nice service. Highly recommended!

Auction price, not as per website

Location is very goog and the service of staff is excellent.

Méfiez-vous de létat du véhicule !!! Létat des lieux est à effectuer soi-même et les dommages plus petit que 5 cm de long et discontinus ne sont pas pris en compte. PRENEZ DES PHOTOS DES DOMMAGES DU VÉHICULE AVANT DE PARTIR !! Jai loué un véhicule qui présentait des rayures et traces. Je fais le tour tout seul puis demandé à lagent Sixt de venir constater les dommages, notamment une rayure sur le rétroviseur. Il me dit quils font moins de 5 cm ou sont discontinus donc ne sont pas notés sur la fiche du véhicule. En retournant le véhicule le soir même dans une autre agence, lagent fait le tour du véhicule et me dit que la rayure du rétroviseur est continue et fait plus de 5 cm donc doit la signaler. Malgré mon refus de signer comme étant un nouveau dommage et mes nombreux courriers, ils mont prélevé en toute impunité plus de 100 pour un dommage que je nai pas commis. Je suis outré de la façon dont Sixt procède pour arnaquer ses clients, il sagit dune méthode frauduleuse et sujet à lappréciation des seuls agents Sixt, cest une honte de procéder de manière aussi subjective. Je vous recommande vivement de prendre des photos de chaque rayures et griffes présentes avant le départ. Vous aurez ainsi la possibilité de justifier de la présence des dommages avant le départ, avec lheure et la date de vos photos. Mais surtout, évitez de louer un voiture chez eux.

Está fechado!!!!! Aceitam reservas e depois só no pior velho!

we rented a seat car from here. We had bought a baby seat while renting. a black staff working here and handing us the car put the baby seat in the trunk and the luggage cover was open. the edge of the cover was broken but not marked. We noticed and ignored the cover a day later when taking the suitcases out of the trunk. Then, at the delivery stage, the staff at the airport examined the vehicle in detail and noted that the edge of the cover was broken. We said we did not, but we had to sign the document because we would catch the plane. then they took 400 euro from our card for that broken place. immoral behavior. I would not recommend anyone to use this company.

Péssimo atendimento, sem sala de espera

Vehicle in good condition and clean. Quick checkout and very good price. I recommend it

Manager of this agency did his best and succeeded to find us a car overnight even if the central IT system did not. A good example of why digital is not to replace human intelligence.

Super unfreundlicher Service. Ich war 30 min vor der gebuchten Zeit dort und dann war mein Wagen angeblich noch nicht mal da. 6 Monate vorher gebucht Jedenfalls habe ich einen total abgerockten Renault bekommen , mit zahlreichen vermerkten Beschädigungen, und von Clean and Safe in Corona-Zeiten müssen wir hier nicht reden, wie die Sixt-Werbung behauptet. Schmutzig im Innenraum, dreckige Scheiben lassen nicht gerade auf eine hygienische Reinigung schließen. Die gute Sixt-Experience die man sonst gewohnt ist, fand hier leider nicht statt.

The person working there is amazing. He was very nice and gave a lot of helpful information. Everything was just in the was it supposed to be. Thanks you and thanks sixt

L accueil est déplorable ... Pas un bonjour, le ton est agressif surtout quand on répond que l on ne veut pas d assurance le ton est encore plus sévère et sec. Pour une prestation de services, je trouve cela incompréhensible d autant que le pays traverse une crise due au covid et un manque cruel de clients !!!

I lost my time getting there to rent a car, and once I arrived, I saw a paper on the window of the facilities notifying people they were closed. They should update their Google Information, otherwise to show any kind of news in their website.

We rented 2 vehicles over 2 days and everything went very well each time. We were served by Tiago who was really great! I highly recommend Sixt av do Libertad in Lisbon.

Avoid at all costs, con artists. I went into this Sixt branch and asked to rent a car for four days. I was quoted a very high price, so I showed the staff on the website that it should be much cheaper. Magically they were able to reduce the price. I was told I could return my car on the Monday at 5:30. When I went to read the agreement in more detail, the staff member told me to not worry as we would go through everything and the damage outside (I should have seen this as a red flag). When I got my invoice it was almost double, as not only had he only given me rental until the Sunday (so three days) but he had also lied about being able to return the car at 5:30. He intentionally reduced the days to get the price down and get the commission as he knew I wouldn t rent at the higher price. Crooks, go anywhere else

Vraiment impressionné par la qualité de la prestation. Acceuil très cordial, arrangeant (nous avons du prendre notre location 1h30min plus tard que prévu, nous les avons prévenu, attention Sixt est exigeant sur ce point). Voiture impeccable (sûrement la voiture la plus propre que nous avons eu en location et pourtant nous en louons souvent) et prix très concurrentiel. Retour à Porto, attention Sixt inspecte de fond en comble la voiture (mais pour nous zéro souci).

Mi empresa les alquiló un coche en 2019, nos lo dieron con el depósito a menos de la mitad, excusandose con la crisis de los transportistas, casi nos quedamos tirados porque no encontrábamos gasolineras con gasolina.

We rented a car in September. New car (6000km) with navigation system even we did not order - without additional charge. Service was good, fast and friendly. Noone tried to sell us any additonal insurance. I would rent a car here again.

1 Stunde und 45 Minuten auf das Auto gewartet. Kreditkarte wurde zusätzlich belastet ohne schriftliche Ankündigung bzw. Abrechnung. Nie wieder Sixt.

Não gostei. O valor do carro que eu havia reservado dobraria com o seguro que queriam me empurrar, sendo que eu já havia feito um seguro na reserva. A atendente ainda chegou a me falar que qualquer risquinho pequenino me cobraria, pelo menos, 500 euros caso eu não fizesse o tal seguro. Saí de lá e aluguei o carro com a EUROPCAR e até me devolveram o valor do seguro quando devolvi o carro. Não recomendo esta Sixt a ninguém.

Currently contesting charges after the fact on credit card. They continue to charge once we left the country with no justification or anything. Also the pick up day location was closed and we had to walk over 1km to the nearest location. Worst service ever. Not worth the savings!

Mafia, von 1 am Tag auf 50 und trotzdem nichts versichert.

AVOID AT ALL COST! Terrible service, overcharged us, did not explain things... do not come here!! We returned our car in Faro and the Faro company was so helpful, thank God, and they tried to make sense of the mess the lisbon company made with our rental.

I had a good experience here. Family with two kids, prompt and helpful unlike other reviews I saw below.

Never using again Only one employee does everything Had to wait over 1 hour When brought the car back had to leave it he was too busy to check it Had to go back 7 hours later to fight for a final bill He actually had to call his manager to get access

The slowest service ever. Waiting for an hour, not being serviced yet. 6 people still in front, each rental last 30 min or even longer. Queuing ist beyond imagination inside a garage. Is this Sixt or a Persiflage?

Make sure you dont forget anything in the car. Someone is stealing in the Lisbon department, we left a bag and they never found it.

Pésima atención por parte del personal. Entrega tardía del vehículo! No recomendable.

Me echaron de la oficina por llegar 30 min antes y no me quisieron atender hasta la hora exacta del alquiler. Cuando volví, 5 min antes de mi hora, no me atendieron hasta 1 hora y media después de mi llegada. Pésimo trato al cliente. No lo recomiendo.

Helpful staff, new car, no unexpected charges. I was their first customer on a Sunday morning, was in and out in under 15 minutes.

Counter, car delivery, one surgery is a pain. That takes time.

Die Autos gut 2000 teurer für 10 Tage als 1,5 km weiter bei einer anderen Sixt Station

Bem localizado próximo ao Centro de Lisboa e só precisa ter atenção às regras de trânsito porque existem pistas exclusivas para ônibus, além do tráfego pesado. Deve-se parar na rua que dá acesso ao edifício garagem e dirigir-se ao guichê de atendimento logo a direita da entrada dos carros. Existe uma placa indicativa que pode ser avistada da pista central da Av. Liberdade e o acesso é pelo retorno no sentido Praça dos Restauradores. Atendimento dos funcionários eficiente e gentil.

Got charged extra 391 euros for a damage I didn t do. This is scamming at its best. Be aware!

Correct reference but did not help to realize the order

As a foreign traveller its likely youll get screwed. The personell blames you for damage you dont cause and when you say you do not accept their charges they mumble something in Portuguese and send you an invoice two months later.

Atendimento precário. Sugeriram acessar o site...

Was waiting for more then an hour to receive a service. The office guy was not plesent.

Absolute Warnung!!! Hier werden sie als Tourist maximal abgezockt, habe trotz vorheriger Buchung und kompletter Bezahlung beim ADAC ein downgrade ohne jegliche Alternative bekommen, mit wurde der doppelte Mietpreis + sinnlose Versicherung angedreht.

Don t rent from Sixt!!! We arrived to return our car in time but there was a big line in office, we waited for 40 mins and after a week they charged us for an extra day because we were late in returning the car on time! We tried to explain to the customer support team by Emails that we weren t late and we just waited in the line, they didn t care and we very disrespectful. Very bad company!

As per other reviews, waited 45 mins just to do the paperwork. One person does everything and pick up process is slow. Made us late for what we had planned. Will keep an eye out for extra charges as per other reviews.

Excelente locadora de automóveis, carros de alto padrão e bons preços

Wonderful experience with this SIXT Rental location! It took less than 10 minutes to get us out the door and in to the car. Very efficient - the pre-inspection report that detailed the damage done prior to the car was emailed to me for my records. Highly recommend this location!

Lies and petty cons are normal business practice at this place. On September 15, 2019 Ive rented a car in this office with supposedly a full tank of fuel. After the representative Mr. Teixeira brought me the car, Ive asked him a direct question if the tank was full. He said, yes, it is full. When I was ready to leave and started the engine, I saw that the tank was only 7/8 full. Ok, turn off the engine, go back to the office to Mr. Teixeira. He immediately put a hand written note on the rental agreement that the tank is at 7/8th. I felt a little upset that Mr Teixeira tried to lie to me, but feel satisfied that the problem was solved. A few days later, Ive returned the car with 7/8 tank and mentioned to the car return rep that Ive got the car with 7/8 tank. He said Ok. Imagine my surprise when a couple of weeks later I was charged extra 41.43 Euro plus 23% VAT for fuel and fueling service. Apparently, Mr. Teixeira neglected to add the fuel tank correction into their computer system. His signed correction on the rental agreement means exactly nothing. Needles to say, you cannot call the company, you just get put on an endless hold charged at international rate. Multiple e-mails also went into a black hole. They already have my credit card and may charge me whatever and I cannot argue with them. My advise: stay away from the whole Sixt. Read other reviews on this company. If you already made a mistake and paid them for a reservation, check every little detail before accepting the car. Im not even talking about scratches. Make sure that both little pieces of rope that hold the luggage compartment cover in a hatch, emergency sign, yellow vest, tire puncture quick fix canister, antenna, every little piece of plastic are in place, as well as check the tank. If anything is missing, make sure a note is made not just on your rental agreement paper, but in the computer system. This is a dishonest company, and you may only have some hope not to get conned if you check every little screw in the car as opposed to be nice and agreeable to them. UPDATE: After a few unanswered e-mails and three months, Sixt actually responded and refunded the unfair charge. So, Ive updated the rating to three. Still, be very alert if renting there.

Muito bem atendido. Veículo em boa condição.

Our car was not here on time and the office push us to pay more or to wait 2 hours for the car. Really not customer oriented, I dont recommend this agency at all.

El servicio fue perfecto!!! Y la persona que nos atendió 5 estrellas

Good Cars, Excellent prices

Schlechte Übergabe, Wartezeiten

Frota de veículos limitada e atendimento desinteressado

Não gostei. Muitos aborrecimentos, informações desencontradas, demora no atendimento. Perdi um dia da viagem e tive gastos extras. Etc...

All went well, staff was kind and helpful, the car was great, price very good, and the return had no issues. I paid for the tolls on debit card just after returning the car (at the airport) and they immediately cancelled the 300 Euro block on my credit card. No extra fees for me (although I did wash the car at El Corte Ingles before returning it because it was pretty dirty). I recommend.

Muito complicado alugar carro

Totally unacceptable. It took them 45 minutes to process the only customer ahead of us. Amazing how Sixt management doesn t do anything about it, with so many reviews complaining about the same issue. Don t rent from Sixt! They have great prices but it is not worth the aggravation.

WAHNSINN!!!! Warum darf so etwas weiter existieren???? Euch interessieren Kunden und Touristen doch überhaupt nicht!!! Hier passiert gar nichts! Stehe seit 60 min. In einer Schlange in einer Tiefgarage. Nichts passiert!!! Ich habe online gebucht, das Versprechen ist ein problemfreies und schnelles Quick check in. Und??? Gar nichts!!! Die haben schon mein Geld und nix passiert. Das Schlimme : Genau so ist es bei anderen Stationen auch so gefangen. Ich kann von Reisen nach Lissabon und dort Mietwagen nur dringend abraten. Und ich warte weiter...

Good service but always line up to pick up your car or drop off because one person doing everything. Expect to be there for an hour. Person doing everything is so nice and friendly

Courteous staff but waiting times are way too high. I had to wait at least 40 minutes while taking and returning the car. Only one person was there to handle the customers at both the occasions.

1h15 waiting for a reservation !!! Worst location agency ever

We thought we were renting a car. It was more of a casino-feeling slot machine style. You may get a rental. You may not. But it will take 2 hrs. We did not win unfortunately, so we did not go to Arribada. Such is life.

Very bad experience, lack of professionalism: 1H15 to get a car!!

Terrible

No se puede ser mas lento para entregar un coche, con una reserva hecha y todos los datos enviados con antelación casi hora y media de espera... ¿me lo descontarán del precio del alquiler?

Pricey

Always like to use this company! Checkout in Lisbon was awful though, way to long of lines to wait in, especially when cars are reserved.

Horrible. I do not recommend it

Poca attenzione al cliente..

This is the most friendly rental place I have been in. Maybe the office is not top-notch, but the people who work there really make up for it.

Car was good, service is way too slow.

Melhor opcao para aluguel de veiculos

El empleado estaba solo para realizar contratos yrecogidas. Muy borde en el trato.Mala gestión en la oficina de Liberdade.

Mängel bei Übergabe benannt als nicht notierbar abgetan bei Abgabe aber in Mängelbeseitigung aufgenommen (hatten vollkasko ohne Selbstbeteiligung) trotzdem fies

Poorly organized. Poorly marked. Nearly impossible to return your car. Each, of only two staff, can only manage one transaction per half an hour. And if that weren t enough, the office (more of a cubby whole) was next to the hotel s dumpsters and smoking area. All in all, not a good experience. I usually rent with Hertz but gave Sixt a try. First time and likely last time. @Sixt consider a new location or a new process. @Tivoli your staff need to smoke elsewhere.

The staff is few. You might wait for a while.

Good an informatiivista service. Easy car renting

Lieber, netter SIXT-Mitarbeiter aber so langsam, dass er für zwei Übergaben vor uns 1 1/2 Stunden benötigt hat. Überfordert mit der Technik (Vermietverträge werden per Hand ausgeführt) und eine One-Man-Show bis 11:30 Uhr als seine Kollegin kam. Empfehlung: komplett meiden oder gleich früh zu 8:00 Uhr oder nach 15:00 Uhr den Wagen übernehmen. So hab ich es dann auch bei der Rückgabe gemacht. War zu 8:00 Uhr im Store, vor mir eine Frau und es hat NUR 30 Minuten gedauert!

La personne qui ma servi dans cette petite succursale était serviable et compétente. Je navais pas réservé mais jai eu en une heure lauto qui convenait, un monospace de bonne qualité, propre et en bon état. Jai pu déposer lauto à laéroport et le tarif était raisonnable.

According to Sixt and Google Maps, it was supposed to be open at 8am. It is now past their opening hours and no sign of anyone in their office. So far, not a good experience.

Achtung bei Autovermietung! Wir hatten schon im Voraus eine gute Versicherung abgeschlossen! Als wir das Auto nach einer langen Wartezeit endlich abholten und die Papiere bekamen, starteten wir in den Urlaub! Zu Hause wieder angekommen merkte ich, dass sie eine zusätzlich Versicherung von meiner Kreditkarte abgezogen hatten (700 Euro!!! ) Also bitte genau hinschauen u gezielt nach einer eventuellen Versicherung fragen, um nicht vor einer bösen Überraschung zu stehen!!

Ok, lang ventetid, men rimelig og enkelt

Extremely slow service during return. Do not drive in the parking lot because they charge you (they have a tiny sign indicating to park outside). The attendant here slid under the car and found some small scratch under the bumper and claimed that I did it. Avoid this place if possible.

A Joana é muito simpática.

Servicio de limpieza del coche algo que falta mejorar

Another review to explain the same problem unsolved. 1 hour of my time waiting. No explanation. 1 person to attend all customers. Not really happy....

Uma agência nova da Sixt em Lisboa. Para quem se hospeda próximo a praça Marquês de Pombal é bem prática a devolução. Pode-se retirar o veículo no aeroporto de Lisboa e devolvê -lo neste local sem custos e vice-e-versa.

Bad attending and incorrect information given regarding our booking. Ultimately we cancelled our reservation and ended up having spent 3 hours waiting for our car.

Cheap but great cars, looong wait (45m with a pre-registration. Staff speak english they try to oversell options but dont insist too much. 5 stars experience if the process was faster.

The agent was painfully slow. Huge waste of time. Only two people ahead of me. Still waited 30 mins in line.

Presque 02 heures dattente pour récupérer la voiture, puis il navait pas le siège auto demandé au moment de la location sur internet 05 jours avant, donc plus 1h dattente. Une très mauvaise expérience car on avait un enfant et faisait très froid.

COMPLETELY RUINED OUR TRIP!!! The agent is insanely slow and rude when I asked how much longer it would take. He completely oversold on every options for the previous costumer. We waited 60+ minutes for one costumer prior to us. We only wanted to rent a car for one day. Ended up walking away as it just took so much time and the day is getting darker. Given its winter time with limited sunshine. He wasted both mine and my friends precious time in Lisbon. We ended up walking away with no car. Completely waste of life. For that we should be reimbursed the value is tremendous.

Lange Wartezeit, kleiner Schalter im Parkhaus, schwer zu finden.

Unfreundliches, gestresstes Personal. Das Fahrzeug mussten wir im Einfahrtsbereich zur Tiefgarage des Hotels im Halteverbot abstellen, wo auch die Übergabe stattfand. Da wir einen Strandurlaub mit Kindern hinter uns hatten, war die Reinigungspauschale wegen des Sandes im Fahrzeuginneren von 50,- nachzuvollziehen. Wir wurden jedoch behandelt, als hätten wir das Fahrzeug stark beschädigt zurückgegeben. Fand ich vollkommen unverhältnismäßig und unverschämt, so als Kunde behandelt zu werden.

Buen trato y servicio.

This is by far the worst Sixt location I know. We booked a car at this station twice now. The first time we had to wait for ~45 minutes to get the car, the second time we waited for ~1,5 hours even though we had a reservation and done the online checkin. When we ve been there the second time potential customers behind us in line actually decided to go to Europcar instead.

Not the best experience. The staff are unprepared for the reservations: I had filled out a detailed form prior to check-in, and it was clear that they hadn t bothered to read my preferences. This ended up in an hour wait from the time we got to the counter. The gps device I had asked wasn t event there, which delayed us an extra 30 minutes. They also try to put on extra charges in any possible way they can, so be aware and insist on the price you booked online. A lot to be improved.

No worries super welcome and in addition Upgrade what more could you want and thanks to Pedro who did everything to help us Top top

Good car and nice helpful staff