VIPCars.com em London

I was trying to book my rental car online it was a bit confusing and I find the phone number and call them mr Rick pick up and I talk to him about my rental car. He was very very patient and very good customer service. Very happy for the service so far hope all goes well.

The support contact is wonderful. They explained everything in detail and supported me with what I needed. Mr. Daven and the entire team were with me. They are friendly and speak in a way that everyone can understand, even though my English is not ok, I understood everything perfectly

Hi I booked a car for a trip to Girona and Rick Wilson on the chat was super helpful. Removed all stress and very quickly solved my query without any fuss whatsoever. Thank you Rick! :)

Ottima assistenza via chat F.Marino.

Christina was very professional and dealt with my issue immediately.. Great service

Great service, friendly and helpful team. Pick up and drop off service so easy and quick. Car was immaculate!

Frank Merino çok yard mc oldu. kendisine ilgisi ve h zl çözümlerinden dolay te ekkür ederim.

The online agent (Roy Ojha) was very helpful to provide me the details of booking a rented car in USA. Havent booked the car yet but will be booking soon. Thank you

Atendedor de chat Deven muito bom

I spoke with Roy. He answered all my questions and solved my problem. Thank you Roy

Regular customer of VIPCars, all good. Good customer service, Lily Conti very helpful and professional.

Bella thx for all help your great

Clear communication, excellent service

Horrible srvice. Due to 45 minutes delay in picking up I was refused to provide me the vehicle during the travelling with my wife and three children.

No refund its ok. But nobody is going thru this anymore

The rentals respond very fast to the questions asked beforehand. I especially got much help from Zaara Diaz through live chat.

Thanks for the assistance made by Tia Kay

wanted upgrade sorted very easily for me

Einfach super Kundenorientiert und es wird einem schnell geholfen. Alles lief problemlos.

excellent

Chris Hendrix is very responsive and professional! It met all our expectations. It deserves recognition

Roy dealt with me quickly and in a solution-oriented manner.

robin so good

Assistance hyper réactive. Réponses aux questions précises. A recommander !

La empresa en cuestion no me ha gustado, porque te cobran cancelacion aunque hayas cogido cancelacion gratuita. Pero muy amable el servicio de Roy, que me ha ayudado a cancelar la reserva y me ha explicado todo con detalle, aunque no hablemos el mismo idioma.

I had a fantastic assistance from Janet Masih, really kind and available in problem solving.

Perfect Rick

Bella

Bella was so nice to me and help me to find the solutions to my inquiries as soon as she can. She promised me to do a follow up as well. Highly appreciated!

Very good service and knowledgable.

customer service support was very helpful. Big thanks to Tia.

Excellent service (spoke to Lily Conti), great prices and a pleasure to deal with, will be back for sure.

Thank you for customer service, Robin and other assistants whose names I forgot

Bella hat mir sehr schnell geholfen das passende Fahrzeug zu finden

Christina Garg

Cool

good customer services, helped by Christina Garg

Tia fixed my issue very quickly

Carol Hope, excellent customer service. Thanks

A VERY GOODE WORKER

Booked car lost my booking but sorted out after a few emails

I made a mistake with my email address! Tony on chat was brilliant and sorted it out with speed and very politely! Thank you

Had an issue with booking - price quoted online was wrong went online support and Tony Rief was able to sort the problem

Tony Rief was a star helping me when I mistakenly put incorrect details in the reservation.

Operator Robin helped me, thank him very much.

Bella hat meine Falsche Eingabe innert minuten über den sehr aktiven Live-Chat sofort behoben. TOP Service

Schnelle und gute Auskunft

Bellas sister was very kind and may God give her good health

Had an issue with my booking due to a cancelled flight and Rami helped me very quickly to solve my problem. Was very polite and efficient in sorting the problem.

I had an issue regards to confirmation voucher. This company responded to me quickly and resolve my concern. The staff, Christina Garg assisted and guided me along the way.

very quick response to my query regarding my booking , thankyou it was excellent

I spoke with Tia Kay and she s been such a help. Really quick service and easy and very friendly! Everything was set within a couple minutes and now I can happily enjoy my vacation again. Thank you Kia!

Viggo Diaz helped me a lot! Very good service! Thanks a lot!

Roy is the best

Booked a car for Milano Linate via VipCars. Unfortunately I was unjustly charged more by the rental company and Johnson Smith from VipCars was very good in communicating with the rental company on my behalf in trying to claim the extra charge back.

Brilliant inter action with Bella sorted my queries very quickly and professional would use again

Good service provided by Deven

very efficient and successful communication with Ms. Bella Collins ! Thank you so Much ! regards Josef Pfister

I called the customer service and Eddy was very helpful in responding my questions

Mr. Gavin Weber, thank you very much, brother, for your help. The employee s style is wonderful and he helps callers in a wonderful manner

Gentili e veloci

Roy was very professional and quickly to solve my issue. Congratulations Roy for your professional, being gentle and quickly. Congrats Roy.

Perfect customers service big thanks to Roy !!

Deven sei stato fantastico! Gentilissimo e super veloce nellaiutarti!!

I made a reservation online and had a chat because I was confused about something, and they explained it very kindly. Robin was very friendly and gave detailed advice. Thank you.

Jasmine Flores was very helpful in explaining my options due to flight changes made by the airline. She gave me all the information I needed, quickly and kindly.

Its was lovely clearing my query with Dan

Dan helped me find the answers to my questions.

Ho parlato con Robbie ed è stato molto gentile e mi ha aiutato a risolvere una problematica. CS molto competente. Compliementi!

Estuve hablando con Nathan para unas consultas y tuve una atención fantástica.

The assistance received from Roy was exceptional! Professional and very friendly, he was able to fully satisfy my requests with extreme precision and clarity. Well done Roy!

Very helpful customer service Viggo Diaz!

vip car vipcar . .

09-12.01.2025 tarihleri aras nda italya gezim için milanoda v p cars arac l yla araç kiralad m 12.01.2025 günü arac teslim etmeye gitti imde bilmedi i bir sebepten ön camda çok küçük bir çizik oldu undan 600 euro depozitoma el koydular. Yine v p cars üzerinden yapm oldu um cüzzi bir miktardaki sigorta ile 13.01.2025 günü evraklar gönderdim 16.01.2025 günü param eksiksiz bir ekilde hesab ma yatt . Sürecin ba ndan beri yan mda olan v p carsa çok te ekkür ediyorum. Harzaman tercih edece im ve tavsiye edece im bir firmas n z.

Very good price and easy process when I return the car.. Thank you

I had a very pleasant experience with Avec Rent a Car in Izmir. The staff was incredibly friendly, although they didn t speak English, which made communication a bit tricky. However, the service was quick, and despite the language barrier, they were still very helpful. The car I received was new, clean, practical, and a joy to drive. Although it wasn t the exact model I had reserved, it was an equivalent, and the only downside was that the trunk space was smaller than expected. Despite this minor issue, the overall experience was excellent. If there s one thing that could be improved, it would be the communication in English, but this didn t take away from the positive experience. I would definitely rent from Avec Rent a Car again in the future.

Great.

deven is very helpful and helped me solve my problem.

Zeer vriendelijke persoon ,Tia Kai, aan de computer/chat gehad en mij goed en rustig uitgelegd wat te doen. Niets was te veel .Ik ben zeer tevreden

gentili e professionali

Thanks a lot for your cooperation Robin

The customer service assistant was so professional and helpful. I will always recommend

Quick and precise reply

O contato Eddy foi muito atencioso

Deven Rolly the best!!!

Just i wana say realy thanks to Sherral John She was so cite and kind with me She must get 1000000 star

Sherral John la asistente es muy amable, soluciono mi problema rapidamente.

United Cars à aeroport de Casablanca Mohamed 5 très belle expérience personnels serviable, excellent service par lagent Hanane.

Ho avuto un problema con lintestatario del conducente principale e con Carol Hope in chat ho immediatamente risolto.

Excellente assistance client! Grâce à Tia Kay, sur le Live Chat de VIP Cars.com, jai pu modifier immédiatement une erreur dans mon adresse mail me permettant de gérer ma réservation.

Frank Marino was very helpful and friendly. Excellent service

Sherral John was very helpful and resolved my problem very efficiently and quickly. Thank you for your help.

Very good service, Christina was very helpful

Viggo Diaz alles super sehr freundlich

Christina Garg was very friendly and helpful, Thank you Christina

Great service! Eddy was very helpful in answering all my questions.

Eddy excelente

Christina Gargantuas helped me and the service was great!

Robbie was very helpful.

Great company and excellent dealing with them , thanks to brother Dan for helping me .

Robbie Green was friendly and very high level of customer service. Highly recommended

This is a rental car with the best service.

Robbie was of great assistance in helping me arrange a hire car to be delivered to my hotel. Nothing was too much trouble. Thanks, Robbie.

Online chat support is efficient and quick. Chatted to Tony.

Lily Conti çok yard mc oldu. her ey için te ekür ederim.

Outstanding Customer Service from Tony!

Ottima referente Carole Hope

Ravi Harper was very helpful with the support provided over chat for my booking.

Good company and easy to use application The best thing is the support from the call center. Special thanks to Ms. Sheral John

Thanks to Sherral John for help and info

thanks to Sherral John for her assistance and professionalism it solve my case

Quick efficient response

well done! Very nice contact and likeable and correct person, with pleasure again

Thank you for helping

Rick the costumer service representative was very professional and kind! Took care of changing my reservation and a request to document my flight delay. Great and easy service overall!!

I put the wrong email in so didnt revive my voucher. Quick call to Nathan really helpful and even got a £2 refund excellent service

Thank you very much Tia, for your patience (unfortunately our English is very bad) and understanding our needs. She dealt with our request in a short time. The right man in the right place. Best regards.

Great support from mr. Allan Shelves many thanks for him over the chat

Thank you Chris Hendrix for your help!

Fast and easy booking process. I also needed some quick support from the live chat and got great help from Sherral John. Hopefully all goes well with the rental car -- will update this review if anything goes wrong with the booking/VIPCars service.

Tia Kay ma résolu mon problème en quelques secondes, personne professionnelle et compétente. Merci

Excellent and reliable. Competitive initial pricing and super, efficient online support from their online team. Recommended.

Tia was fantastic. Very patient, answered my questions, and was very attentive and rapid with her responses! Thank you!

Muito prestavel, enganei-me no email e o assistente que me atendeu Frank Marino resolveu rapidamente o problema. Obrigada

Rick Wilson has been very helpful arranging another option for us after our flight date was changed. He answered quickly and correct and had found a solution.

Rick

, alex rein

Sherral John gave brilliant service!

Robbie was great! Had a few questions regarding the rental services and he was able to answer all my questions in a timely fashion. I originally wanted to contact someone via phone but he was able to help via the chat. Thank you!

Customer service Lily was very kind professional and efficient. Thanks

Roy was very professional and very empathic He did a great job .

My reservation was changed really easy with Roy Ojha. Who gave me a call to make it faster than the Live Chat.

The worst idea ever. In Tampa they are not even in the airport. Not refunds and 0 service. Never again

Really nice company to deal with

excellent

Super expérience avec le service client Live support. Christina Garg a été une super interlocutrice

merci à Tony pour son professionnalisme et sa disponibilité. Il a su répondre à toutes nos questions avec précision et clarté, tout en nous guidant avec des conseils pertinents adaptés à nos besoins. Un service de qualité qui reflète un réel engagement envers ses clients. Nous recommandons vivement Tony pour son expertise et son accompagnement irréprochable. Bravo et merci encore

Booking process was easy and the live chat with Janet was also easy and fast. I hope the car rental experience also goes well.

Always great communication and service from VIP Cars.

amazing support provided by Frank Marino

Johnson was most helpful and because of this I decided to rent from his company.

Super snelle reactie !

Janet Masih très bonne interlocutrice

I had a very kind and compassionate operator called Johnson Smith he was diligent and speedy in handling my query. Thank you.

Dan Chopra provided exceptional customer service. He was polite, well informed and respectful. I would 100% recommend VIP cars for making the process so user friendly

Robbie green was very helpful and assisted me well.

Perfect response

Good assistance with the minimal of information that I had at hand.

I was served by Tia. Very professional and very quick at handling my request

Tia is the best,she can find a quick solution and a cheaper way for me. 5 stars

had an issue with booking and Nathan helped me out very friendly and quick response

Roy from VIP was most helpful. Fantastic service. Would definitely recomment.

Allan was very helpful sorting my booking

I always use the Vip rental car when i find the rental car. Customer serivce is also good. Especially Robbie green . He was very supportive and helpful.

Thanks a lot for the great assistance from Frank Marino. He was very helpful and kind

Quick answer

I contacted VIP via email to discuss my upcoming car rental. Within 2 or 3 minutes I received a very quick response from Allan who was able to provide me with the information required. Allan is a credit to VIP cars.

Booking was easy, prices good and all worked as it should.

Very good customer service(Tia)

Very happy with the service and very friendly staff!

Rapides, sérieux, réactifs. Nous avons loué une voiture pour 15 jours, RAS !

Excelente atención por parte de Lily Conti

5* review ! We use VIPCars.com, as they continually offer the best prices for car hire from Stansted. Additionally, there s no extras that appear after the hire, such as additional local pick-up fees etc, which are charged by some competitors. Highly recommended.

We booked a car one month before pick up. At the pick up point FLEXCARS said, that they have no cars and offer no others options. They said call to VIPCARS and explain with them. Zero help, no money refund. I concider this is cheating. Reservation no.G82859123

It was a great experience and very helpful, thank you very much Bella.

Collect the amount of days in advance

Quick customer service by live chat and Bella was very helpful!

Allan provided great customer service. My issue was resolved within a minute of my query.

Had to check to make sure my deposit had been paid, did a live chat with Jasmine who was super quick and answered my question, thanks Jasmine

Ho avuto bisogno di recuperare il numero di prenotazione e l operatore Bella mi ha aiutato. Un grande Grazie

Danke für die schnelle Lösung Frau Bella Collins

Thank you Eddie for being so efficient and helpful today. Gillian

Well assisted by Robbie.

Im looking forward to my trip, in advance Robbie helped me with my doubts and changes to my reservation, being very helpful and gently.

Hire a car before our Spain trip from VIPCars. Got some questions about is there any additional fee and the insurance coverage. Robbie answered with patience, he solved the questions with professional. Cant wait to visit Spain with VIPCars.

Robbie took great care of my problem

Sempre disponibili e veloci. ottimo supporto.

Bella colins e bana yard mc oldu u için çok te ekkür ediyorum

vip cars a tia kay gibi tecrübeli bir personel çal t rd için çok te ekkürler....

Bella hat mich super im live chat beraten!

Rip off company. Bad customer service.stay away. I hired a car in Marrakech through this company. They have charged me twice and double of original money. They will rip you off. Contacted customer service 8 days ago still no reply. Stay away. Contacting card provider to dispute transaction. Not worth the hassle.

Thanks VIPCars and Rami! You solved all my doubts. It was very nice!

Sherral John truly went beyond her duty to help emailing the supplier on my behalf to see if possible to making modification of the pick up time without causing any rate increase.

Sehr freundliche und hilfsbereite Beratung. Ich war mit der Mitarbeiterin Zaara Diaz in Kontakt und mir wurde sofort geholfen.

Robbie was fantastic once again; modifying my reservation at the last moment!

Problem quickly and professionally resolved. Edit. I also said they had a problem with their web page for changing booking time which did not work, but that bit got edited out

Problem solved in just 2 minutes in live chat

I would advise against renting any vehicles from this company!! I had an unfortunate experience with one of their sellers and communicated my concerns to both the seller and VIP Cars. I reached out to VIP customer service multiple times and sent emails, but I only received a templated response indicating that they COULD NOT assist further!! I shared my experience, and their response was to inform the seller, who has not accepted any responsibility. Contacted VIP customer agent named Jasmine Flores and what a pathetic customer support from her! All she is saying is I will take care of everything but in the end ZERO result. Stay away from Them!!

What a great ambassador of this company - excellent customer service, helpful , emphatic, knowledgeable and compassionate- the ambassador name is Bella . all the grievance that I had due to their online booking system was practically erased by this girl .

When i booked this car for Miami Airport, the price offered by VipCars was 4-5 times lower than the average of the other offers (200USD for 17 Days compared to all Other offers being in the range of 800-1000 USD) but i decided to accept the risk since i booked through a huge platform (skyscanner) which I thought would back up the contract. At the rental car office I was told that my drivers license is not liable for the rent because it is a local one (issued in the European Union) and not an international one. Being after 15 hours of flight, i was so tired that i couldnt find the terms of conditions signed where it was actually written that ONLY in case that the drivers license is not in latin letters and not clearly visible a drivers license, then i should provide an international drivers license OR a translation of this one. I called the VIP cars call center which stated again a different story than the conditions but same story with the clerk at the rental booth, either international drivers license or no car . Then, for the price of 1500 USD for the same period, my drivers license was just fine. I asked why. Answer: because we do at the counter a new booking which has other type of conditions than the online booking. Problem was, my booking was like 4 months in advance, so very good price, new booking would mean last minute Christmas so extremely expensive. Nobody seemed to care. The person on the VIPcars callcenter confirmed me that this is very normal and being one day before Christmas, there are no other cars available at other partners unfortunately. I left the scam booth immediately, went to the first other rental booth in Miami airport and got a car for the same period for 980 USD plus taxes. Incredible experience! Please stay away. One noteworthy experience: rental car provider was CarQRentals. The google maps does not have this business on its maps at Miami, when you see such things, it is a very very bad sign!

The whole rental experience with VIPCars.com and the rental supplier (AgTran) was smooth and professional. Communication was clear throughout from the Rental Supplier staff. Rental Supplier staff was friendly and helpful. Would definitely recommend. Car pickup/dropoff at Ipoh Airport (in state of Perak, Malaysia).

Bella Collins was wonderfully helpful in solving my problem. Thank you

Thank you sheryl jhone for helping me and giving me enough information for everything.

service au top !

I have ordered a car for a future vacation and had a question, I contacted the chat service where a representative named Bella picked my call and provided me with an excelent service!

good

Bella a été efficace

Great customer service! I booked a car and put a wrong email and did not receive a confirmation letter. Contacted them and Sherral John was so very helpful. They straight away corrected my email and I received a confirmation straight away! Thank you Sherral John for all your help! So professional.

Carol Hope helped us a lot. She answered our questions sincerely. Thanks for her help.

IL CENTRALINO TRAMITE LA CHAT E PERFETTO FUNZIONA BENISSIMO E LASSISTENTE CAROL HOPE E STATA BRAVISSIMA A RISOLVERE IL MIO PROBLEMA E STATA MOLTO COMPETENTE, VELOCE E MOLTO CORTESE

They responded really kindly through live chat.

Tia did a good customer support

great service .. friendly and efficient team .. car was great .. clean and very easy ... defiantly use again ..

I was so impressed with the customer service provided I received at this company from Roy.

Eddy is the best

Johnson Smith est excellent commercial qui a géré magnifiquement la communication, bravo, la voiture correspond a mon besoin, je reviendrais tout le temps chez viipscar

Super expérience, Omar ma apporté le véhicule que javais réservé. Le véhicule était proche du neuf, très propre et avec le plein. Bravo Omar

Good customer service. Very helpful in bookings and issues after

Robbie Green was extremely helpful and was able to assist in both of my questions

Lily Conti gentile e disponibile

Ich habe leider einen Reservierten Betrag auf meine Kreditkartenabrechnung noch verbucht. Herr Jason Roy hat mich sehr kompetent beraten und sich sofort um die Sache gekümmert. Toller Service.

Lily Conti knows job!

deven rolly is so supporting person to us

Firmay ilk kez deneyimleyece im rezervasyon olu turmada ve sorular mda mü teri dan man n z Deven fazlas yla yard mc oldu te ekkürler.

thanks for the support dear Janet :)

Avevo delle richieste da fare e sono stato aiutato da Rick Wilson. Persona super disponibile che mi ha aiutato a chiarire tutti i miei dubbi. Un ringraziamento speciale e... speriamo a presto!

Frank Marino was helpful and clear spoken

Just made my car resrevation and the process was smooth and easy. then i Spoke with Sylvester Woods about this and found him very proffesional, efficient and responsive customer support person. Sylvester is an amzing example of good service that any company would like to have !!!

I booked a car through VIP Cars for my holiday in Turkey, but when I got to Antalya, the local car hire company really let me down. They provided awful service and asked for things that didn t make sense. I ve been to Antalya plenty of times before, so I thought I knew how things worked, and I had a feeling something was off, so I skipped renting from them. I decided to reach out to VIP Cars again to share what happened. Roy, from VIP, totally understood my situation and came to the rescue. He quickly hooked me up with a reliable car company and sorted everything out in just about an hour. I can t thank him enough for coming through in a pinch with my family of five while we were on vacation in a different country!

Car rental suggestions perfectly suited to my very specific request Speed of response to questions

Service was great

Sehr zufrieden, und der Online-Kundendienst war sehr schnell zu erreichen. Danke Bella für die sehr kompetente Beratung und Weiterhilfe

Bella was very helpful - answering all of my many questions very clearly / when I have my flight details I ll be booking car rental

Dave Wilson was very helpful and resolved my query immediately.

Robin was a Very helpful polite person who answered all my queries.

Todo genial

Took some looking for best hire car deals and had a question to ask VIP cars, I got a response within an hour from Sherral John which was excellent and helped sort the issue. Easy to use, quick and helpful service, we booked the car and would highly recommend.

Christina was great on the phone, booking our rental car!

I had a wonderful booking experience. A special shoutout to Zaara Diaz who so patiently guided me booking the car and helped with my numerous queries. Would definitely recommend VIP cars to my peers.

Tia was a fantastic help, very quick and changed what I needed easily, thanks very much

Fantastic customer service from Carol Hope. Needed to amend my reservation collection and drop off times. Done and confirmed instantly, even got a small refund. Very happy

Assistance réactive et de qualité via le Chat de VIPCARS !

Great experience! Smooth process and everything went well. I recommend VIPCars and will use them again in the future.

Fast and friendly. They do not charge border fees with Belgium and Germany. I was upgraded to a higher segment. New car.

Robbie was very helpful in assisting me to make changes to our booking.

Was easy to change the booking through customer service, Robbie was great!

Very helpful when changing pick up time. Even reduced the price for the same rental period.

Dan was very helpful, he was well spoken and helpful with my query

I had an enquiry on the reservation one of the chat team members Robbie was very helpful and resolved my questions efficiently

Great price and Robbie was super helpful in resolving a name issue on the booking!

good customer service

I am absolutely appaled by the experience with this company. We booked a car at the airport in Catagna and after landing we could neither reach nor speak to the local provider of vip cars. After 10 phone calls attempts and speaking to VIP cars customer service we had to take a competitor car from another company direct from the airport for 5X the price. I have been trying to get a refund for the booking from VIP cars for the past 2 months without any success. They are claiming to wait for the answer on the claim from the local supplier but this is not an excuse since I booked with VIP and not with the local supplier. I have emailed and sent all documents at least 10 times and they simply closed down the ticket with no explanation. This is a clear case of fraud.

Good professional service, friendly staff

Bella was really helpful in resolving my query.

Laide de JANET a été des plus important ,sa gentillesse et sa compétence a fait de cet entretien un moment sympathique et fort constructif.

Rick wilson Perfect

My experience with both VIP Cars and their supplier, Rent 4 U, was both disappointing and infuriating, and I would strongly advise against using their services. I booked a Volkswagen T-Cross or similar (SUV category) through VIP Cars. However, when I arrived at Rent 4 Us reception desk, I was informed that only a much smaller Volkswagen Polo was available. This substitution caused significant inconvenience and discomfort, as it was extremely difficult to fit all our luggage, and my family was uncomfortably squeezed into the compact car. To make matters worse, the representative at Rent 4 U showed no accountability, offering no discount or meaningful assistance, and directed me to VIP Cars instead. While VIP Cars customer service team initially responded politely, their approach has been frustratingly slow and ineffective. Despite multiple emails, photographic evidence, and detailed explanations, they have not resolved the issue or offered any compensation. It s been days, and I m still stuck waiting for them to investigate with the supplier. What s even more infuriating is the supplier s false claim that they included winter tyres as a gesture of goodwill. In reality, they asked if I wanted winter chains for an additional fee, making their statement not only misleading but entirely untrue. This level of inefficiency, dishonesty and lack of urgency is unacceptable. The dishonesty from Rent 4 U and the lack of urgency from VIP Cars demonstrate a total disregard for their customers. What should have been a straightforward car rental turned into a stressful and disappointing experience due to their failures. I strongly advise against using VIP Cars or Rent 4 U for car rentals. Their poor service, dishonesty, and lack of accountability made for an upsetting experience that I wouldn t wish on anyone.

Spoke with Christina Garg to assist with a prebooking question for a rental in Brisbane, Australia. She was very courteous and kind and was able to answer my question at hand. Very much appreciated her help.

Malhonnêteté, mensonge et chantage, voilà qui résume les valeurs de cette société. Jai réservé un monospace via le site. A la réception, cest une tout autre voiture qui mattend (un minibus) et le prix a doublé. Une quinzaine de mails échangés pour lire que je ne serais pas remboursé de mon acompte. Mécontente, je mets un avis sur Google et tout à coup, ils acceptent de me rembourser si et seulement si je supprime mon avis sur Google. Une vraie pratique descrocs.

Merci à lily conti du service client super gentille

Ottima esperienza con Enterprise a Kittila. Sostituito il nostro mezzo con nuova yaris cross allo stesso prezzo. Ottimo.

Attention les tarifs affichés sont trompeurs. Je déconseille vivement! Je ne recommande pas de passer par cette enseigne pour louer une voiture. Ma réservation a été annulé le jour au je suis arrivée à laéroport, je nai pas pu récupérer ma voiture et jai galéré toute une journée pour essayer de trouver une autre location ailleurs. De plus, VIP ma pris 27 en plus sur ma réservation quelle ne ma même pas remboursé. Cette enseigne nest pas fiable.

Had a question which was answered by Tony very quickly.

Although they stated that there was no problem with our reservation 2 days ago and sent the confirmation document, when we arrived at Belgrade airport, we learned that our reservation was canceled by the company because there was no suitable vehicle. We were left without a vehicle. No help or compensation was provided. A suitable company if you like to gamble.

Had a great experience low miles on vehicle great customer services. Price was awesome. Will rent with you again.

Be careful. Scam. We never got our car in Mauritius and had to go to Europcar instead. VIP cars refused to refund our deposit back

Thanks to Robin.. very helpful , professional and attentive. He helped me and provide me with the best customer service.

Bella Collines attended me perfectly

Ich hatte über diese Firma ein Fahrzeug gemietet und eine Anzahlung gemacht, leider gab es kein Fahrzeug beim Flughafen und meine Anzahlung wurde auch nicht zurück erstattet. Nicht empfehlenswert !!!

I received amazing service From Sherral John She gave me professional service. Without a doubt I will order again

Rick was extremely patient with me! He answered all my questions and worked with me to secure what I needed in Italy. Bravo, Rick!

I initially left a poor review on TrustPilot because of some issues with the VIP Cars website, in particular its persistence in adding in (and back in after removal) the premium insurance cover. Unfortunately, TrustPilot is not enabling me to update that review so Im now putting a review on Google with an update. Johnson from VIP cars responded very quickly to my poor review and understood my gripe. More importantly, he has promised to speak with his team to see if the website flow can be amended. I did go ahead with my booking (without the premium insurance ) and everything else has gone smoothly so far, though I havent actually collected the rental yet. Depending on how that goes I may have another update, but so far Ive been very impressed with speed and attentiveness of the customer service.

Robbie did a great job of recovering my lost voucher - and followed up when the website lost connection to make sure I received it! Zaara assisted with my second enquiry to change the pickup time and car seat size, and emailed the supplier personally to confirm. Great service both times I ve contacted the chat team. Would book again.

Thank you very much for your kind interest

Amazing service with customer support Especially Roy who helped me a lot and looked for my problem and solved it

It was a great experience, value for money and I couldnt recommend this company more. Thank you for the excellent service. Greetings from Corfu. Caraduan Oasis Cafe Ilion.

Friendly and good service

I got answer for my questions of the suporter Toby

Rick has dealt with me in a highly professional manner. I really appreciate his way of dealing with me.

Thank you for the help from employee Bella

Bella

Bella Collins, the representative has been very helpful - looking forward to the trip

Rick Wilson give me a great service and halp me with the revevtion great guy

Zaara Diaz helped me with a complicated enquiry in Thailand and was very helpful - highly recommend

Perfect service. All questions answered promptly Thank you for your attention

Toby çok yard mci oldu. lgisi için te ekkürler

I made a chat with Tony for an issue that I had, and he was very helpful and was very thorough in his explanations to my issue. Well done Tony

Tony was very helpful with every question I had regarding my rental.

Thanks Lily Conti

Verona

Renting in Bangkok went smoothly with VIPCars!

Very nice experience and professional with nice attitude and behavior of Mr Roy (customer support)

Friendly and knowledgeable staff. fast pickup/dropoff of car as well as shuttle. I was given a new, clean vehicle as my original rental was not ready.

Çok ilgi ve alaka için te ekkür ederim

Rami responded quickly and was very helpful.

Rick was accommodating and so patient during the call. He sorted out everything for us and was super helpful.

I had a terrible experience with this company. I booked a car, paying a £100 non-refundable deposit. When I arrived at the airport to collect it, I was told the car was no longer available because I was late. While I understand I was delayed, keeping the entire £100 deposit of the total price of £440 feels unfair and excessive, especially since I had already paid extra for the option to cancel the booking up to 2 hours before collection. Instead of receiving the service I paid for, I ended up driving 100km for nothing and lost the deposit. This company s policy seems to prioritize profit over fairness, with no consideration for genuine circumstances. I wont use this company again and do not recommend it.

I had an excellent interaction with customer service agent Christina Garg. My query and issue was resolved professionally and most importantly promptly. Would recommend to anyone.

Muy amables en la recogida del vehículo. Me facilitaron toda la información necesaria. Surgió un pequeño problema durante el alquiler con el cierre centralizado de las puertas, pero no le dimos importancia. La recogida muy rápida y sin problemas

Robbie Green

Nathan was very helpful!!