Avis em Maia

Beware of up selling there in house insurance as I was. Told me my insurance through booking.com was valid if damage to vehicle

Esperienza con AVIS partita con il piede positivo in aeroporto ci ha serviti Alexandra S. è stata molto chiara e precisa nel darci le informazioni sulla macchina. Ci è stata consegnata una macchina nuova con cambio automatico. Rapporto qualità prezzo direi ottima ! Tra tutti i rent a car mi sono sempre affidata ad Avis.

Um bocado caro

Tive que pagar valores diferentes do que havia contratado e ainda fui obrigado a fazer novo seguro, pois o atendente alegou que com meu seguro eu teria que pagar 2.500 euros de franquia

Péssima, má vontade,aluguei um carro ,na devolução tudo ok, tudo verificado, só que depois estão me cobrando combustível , (completei o tanque 7 km antes do aeroporto) suplemento de estação de aluguel,um absurdo, não alugo mais nada na Avis,tomem muiiiiiiiito cuidado

Fiz aluguel de veiculo com Alexandra Silva no aeroporto OPO, e o atendimento foi excelente. Sanou todas minhas duvidas, e me guiou para melhor escolha! A entrega do veiculo tambem foi tranquila. Está 4 estrelas porque o carro precisa fazer alinhamento/balanceamento e nas estradas cheias de curvas do norte, impactou minha viagem.

NÃO ALUGUEM NA AVIS / BUDGET!!! Pessima experiência e ainda com um prejuízo enorme ! Fiz a reserva e o valor era de EUR 224,00. No balcão de atendimento o atendente informou um outro valor e informamos que era sem seguro.. Mas informou que o sistema que informava o valor e que após a devolução do carro o valor seria devolvido, pois esse era o valor de bloqueio como garantia.. Foram bloqueados mais de EUR 800,00 no meu cartão de crédito ! Questionamos mais de uma vez.. Utilizo as palavras dele: Fiquem tranquilo, pois é só o valor do bloqueio e esse valor irá voltar.. FOMOS INDUZIDOS A ASSINAR.. Pois com a fila, o contrato era na tela do atendente e ainda com a falta de paciência.. Ele ainda circulou o montante que pagaríamos e o montante que iria supostamente retornar para o cartão.. Ligando no atendimento fui informando que o atendente adicionou seguro sem o nosso consentimento! Isso é um absurdo, falta de caráter, má fé e a AVIS / BUDGET não querem resolver..

Scandalosi mi hanno fatto pagare 194,00 euro per due ore di ritatdo rispetto all orario di consegna. Sul contratto non c è scritto nulla di tutto questo. Il noleggio complessivo per 7 giorni è stato di 238,00 euro e per due ore di ritatdo rispetto alla consegna programmata mi fate pagare 194,00 euro!!! Scandalosi!!! Non mi è mai capitata una cosa del genere!!! Affittate le auto dai lowcost e non dalle compagnie blasonate costano meno e per due ore di ritardo non ho mai pagato nulla!!!

Quanto ao servico oferecido na retirada do veiculo, tudo ok. Porem na devolucao, estava fechada e fui obrigado a deixar a chave, até aqui, tudo normal, porém o estabelecimento estando fechado, o servico de transporte para o aeroporto nao estava disponivel. Tivemos que ir a pé, com a temperatura 1,5 graus, e, logicamente, uma roda de uma das malas quebrou, visto que nao é feita para andar na rua, longos trajetos. Como nós (minha familia com duas criancas), tinham outras pessoas. No site, nao tinha nenhuma informacao de variacao de horario e todas as outras agencias de aluguel de carro estavam funcionando normalmente. Uma total falta de respeito. Melhor pagar um pouco mais e alugar o veiculo de uma agencia mais séria.

Statt des gebuchten VW wollte man uns den deutlich kleineren Ford aufbrummen. Gern könne ich aber für 25 am Tag upgraden. Erst nach langer Diskussion bekam ich das gebuchte Fahrzeug. Eine Übergabe fand nicht statt. Die unversehrtheit des Pkw unterschreibt man ohne ihn gesehen zu haben. Ich hab einige Schrammen gefunden und viele Fotos gemacht. Bestimmt gibt das Theater. 6 Stunden nach Rückgabe habe ich noch nichts gehört. Nicht einmal den Empfang des Fahrzeugs bestätigt. AVIS => NIE WIEDER 3 Wochen nach Rückgabe: Avis blockt 80 auf der Kreditkarte. Wofür weiß ich noch nicht, den nach eurer vor hab ich von den Verein nix gehört. Ich sag doch das gibt Theater.... Saftladen NUN HAT AVIS AUCH NOCH EINEN ANGEBLICHEN SCHADEN ABGERECHNET Jetzt gibts noch einen Rechtsstreit. Unglaubliche Abzocke!!< Nächster Nachtrag: es soll eine Schramme an der Spiegelkappe sein. Jegliche Beule im Blech hätte ich mit Fotos widerlegen können. An den Spiegelkappen ist nichts passiert, leider sind die letzten 2 cm der Kappen nicht auf den Fotos. Auf dem Video der Rückgabe ist nichts zu sehen. Leute, lässt die Finger von AVIS

Buenas tardes, os aconsejo que tengáis mucho cuidado con AVIS en el aeropuerto de Oporto. Nos quieren cargar más de 200 euros, por un roce de menos de 5cm en la llanta, acusando que lo hemos realizado nosotros. Os adjunto la foto para que veáis a qué nivel de detalle pueden llegar para poder sacarle al cliente el dinero. Aquí les adjunto también la factura y el detalle, una auténtica barbaridad. Y por último esta es la respuesta recibida por parte de AVIS. Lo dicho, muy atentos a los alquileres de coches con la empresa AVIS Saludos

Shuttle right in front of the arrival exit, reception of the vehicle very good, impeccable welcome, rental for 7 days fiat 500.95 euros by Booking.com, final price 411 euros insured. I was debited one month after 17th of fees??? I recommend booking through the Avis website.

Excelente serviço e cordialidade.

Très mauvaise expérience chez AVIS à Lisbonne. Faites bien létat des lieux du véhicule lors de sa prise de possession. Je soupçonne les employés sur place de retirer sciemment, lessuie-tout glace arrière pour que ce dernier vous soit facturé à la restitution. Résultat 234 euros pour un essuie glace, qui de plus nest pas couvert par lassurance de votre carte, sagissant dun accessoire du véhicule. Je déconseille.

Hit with unexpected and unexplained charges far and above what was quoted. No explanation given.

Avis charged us significantly more than the original agreed amount and refused to provide any explanation. I would never use this company again.

Appalling. Wouldn t recommend to anyone.

I could have bought a car for the amount we paid in additional, unexplained charges. Shameful!

OVERCHARGES WITHOUT CONSENT. ABSOLUTE RIP OFF. STAY AWAY FROM AVIS PORTO. They refused to refund a credit card hold for thousands of euros, despite no damage.

Just look at all of these awful reviews I cannot fathom. I ve always rented a car through SIXT, but had to use Avis because they could accomodate our last minute request. Kept my credit card holding deposit of 3000 PLUS the charge of the car rental. Disputed with American Express and they ve agreed that it was fraudulent and credited me 3000. Avis said that the 3000 was for the charge for an additional driver what a load of crap. Use SIXT car rental instead.

Une catastrophe !! La voiture que l on a commandé n est pas celle que l on nous donne. Je demande un changement car mobilité réduite. On me le refuse en me disant qu on m a surclassé. Je n ai pas eu ce que je voulais. Les gens sont désagréables. A fuir.

Agent added additional services saying they were only a deposit while we clearly stated we wanted no additional charge above what we had booked online (and prepaid) + deposit. felt scammed.

Unethical. Do not rent from here. The prepaid gas option is not presented as an option and misrepresented by ALL. I heard multiple customers be told by different people that any unused portion would be refunded. Its not what I am used to so I had my agent repeat it. When I returned the car, I checked again with the person receiving the car. Everyone says the same thing, but it is not true. Obviously, the staff is being trained to mislead in this way. To top it off, my $214 rental that became $274 thanks to the deception showed up as $308 on our credit card account. I called their customer service and it is under review.

Veículo pretendido não estava disponível. O atendente solucionou nos oferecendo um que nos atendeu perfeitamente. Fiz seguro total , talvez por isso não tenham feito vistoria na liberação do veículo.

Ao vermos aqui diversos comentários negativos ficamos um pouco apreensivos antes de usufruir do serviço mas felizmente a nossa experiência foi boa, pessoal simpático valores cobrados conforme o combinado sem nenhuma surpresa. Sem dúvida para a próxima ocasião vai ser uma empresa para voltar a alugar um carro.

Unlike other rentals, AVIS has their parking lot gate opened, making it much easier on the return if your flight is outside of working hours. Service at the counter is good

Estuvimos esperando unos 45 minutos hasta que nos atendieron y solo había 4 clientes delante de nosotros y 3 mostradores abiertos. Fue desesperante

I have a car accident right now and no one pick up the phone . Nice avis

N aconselho a ninguém. Funcionarios simpaticos. Carros acessíveis. Clarificação de preços 0

Serviço péssimo (Contrato obscuro, cobranças indevidas no meu cartão, funcionários displicentes e maliciosos, nunca mais usarei o serviço da Budget e não recomendo a ninguém

Was tricked into paying 400 euros for insurance, it was already covered in agreement. Next time Ill read the contract and not trust staff. LOL your response perfectly exemplifies my issue with your service. I said next time I will read the contract and you respond should have read the contract. BY THE WAY, we rented from Guerin Enterprise in Azores for 3 days, extra insurance was 14 Euro, yours was 404 euro for 8 days. I was ripped off, just leave it at that!

Fast Service , Polite staff, Welcome with a Smile. Guided overview of the car they also changed the language on multimedia system and set the Nav to reach my destinazione. Highly Reccomended

We rented the car from Avis in Lisbon and dropped it off at the airport location in Porto. It was seamless. Very happy with the service no issues at all

I am a many years Avis preferred client. We got a car in the complete dark. Next day we saw there where some spots on the paint. We mentioned this after we delivered the car. When we were 10 minutes gone, we got a huge bill. Completely crazy. I think I rented at least 50+ times at Avis never experienced anything like this before. Very disappointing!!

I left a sunglasses i. the car and they kept it -never knew again though I asked for them. Not reliable

Aucun problème, navette très rapide et pratique, prise en charge de la voiture très rapide également (30min), et rendre la voiture sans soucis. Par contre prenez bien des photos des éventuelles rayures de la voiture car ils ne font rien apparaitre sur le contrat mais il faut justifier quand vous rendez la voiture. La personne parlait français ce qui est très pratique.

O carro atribuído diferente do reservado, com transtorno com as bagagens e carrinho de bebé. Avaria nas primeiras 24h, e sem sucesso nos contactos para assistência em viagem como com a estação do Aeroporto do Porto. Embora tendo sido atribuído outro carro, não foi possível entregar a viatura com depósito atestado, que apesar das motivações técnicas, fomos informados que haveria lugar a um custo adicional.

Was not informed about further costs online Rental agreement. Never again.

Cancelaram a minha reserva no dia da retirada, sendo que cumpri todos os requisitos informados na reserva. Não informaram o motivo e me aconselharam a entrar em contato com o site por onde efetuar a reserva (rentcars). Cobraram 100% do valor mesmo não retirando o carro, descaso total.

Son unos ladrones, tengo acuerdo de precio y reserva escrito por email y al llegar allí me han cobrado 4 veces más y se rehusan a devolver el dinero... sin contar que para que te den el coche tienes que perder una hora esperando

Poor service, you spend a lot of time waiting and waiting (1h to receive my car when I arrive) . Only one employee was very polite when I arrived to pick up the car. Otherwise very poor service. There are like 10 people in the office and only one is working, that does not make sense. Rent a car to another service.

Okay

Questa la nostra ultima esperienza (forse ultima in assoluto) con il noleggio di un auto AVIS.Abbiamo prenotato sul sito ufficiale AVIS un auto a noleggio come di consueto con molti mesi di anticipo, pagando al momento della prenotazione. Arriviamo al punto AVIS all aeroporto di Porto e iniziamo il check in. L addetto prepara i primi fogli poi ci dice che deve andare a cercare un auto e che è un problema. Restiamo in attesa un quarto dora, alla fine torna e corregge A MANO il contratto che aveva preparato dicendoci che l auto prevista non è disponibile e che ci ha trovato una FORD FOCUS STATION. Non esattamente l auto che abbiamo scelto, sulla carta una Renault Captur. Chiediamo se è possibile fare un altra scelta e ci dice che non ci sono auto a disposizione. Dopo vari minuti di correzioni ci viene presentato il contratto base completamente corretto a penna, dove l iniziale Renault KANGOO (ma noi avevamo scelto una Captur!) veniva sostituita con la Ford. Facciamo buon viso a cattivo gioco e andiamo verso l auto. Il piazzale dell AVIS risulta effettivamente e desolatamente vuoto, sono presenti solo tre auto e la Ford Focus nera assegnataci per 4 giorni alla modica cifra di 750 euro. L auto ha all incirca tre anni (ricerca su internet del tipo di targa adottata in Portogallo) e quasi 47.000 chilometri, la carrozzeria è interamente ricoperta di graffi , zone scrostate e mancante del coperchietto che copre il gancio traino anteriore. Aprendola la situazione non migliora, i sedili posteriori sono macchiati e c è la presenza di ciocche di capelli (vedi foto). Torniamo in ufficio e veniamo affiancati da un addetto che ci conferma che non ci sono altre auto a disposizione. Nel piazzale ci sono due auto, una con targa spagnola e una con targa francese non noleggiabili. Inoltre una Peugeot 2008 mai presa in considerazione dagli addetti. Chiediamo se l auto è stata sanificata e la risposta è immagino di si . Viene comunque riportata nella zona lavaggio per la pulizia dei sedili posteriori. Torna dopo pochi minuti nelle identiche condizioni della partenza (capelli compresi) ma con una piccola zona del sedile posteriore umida (avranno provato a smacchiare?). Nel frattempo sono le 9 passate e il contratto dice che abbiamo ritirato l auto alle 8:30. Noi, i bagagli e i capelli partiamo per i nostri 4 giorni on the road. L auto non e comodissima, la frizione durissima per un auto diesel e le stradine dei piccoli centri Portoghesi avrebbero preferito un auto piu compatta. I motore non freschissimo ha dei vuoti di carburazione ai bassi regimi. Guardiamo incuriositi i documenti in dotazione e ci accorgiamo che manca la copia del LIBRETTO DI CIRCOLAZIONE, che in nessun documento è presente il nome AVIS, che manca un adesivo, un disco orario marchiato AVIS, un riferimento qualsiasi alla compagnia di noleggio. Anche la chiave dell auto, a differenza di tutte le altre volte che abbiamo noleggiato una macchina, non ha il consueto portachiavi con il logo, manca semplicemente di tutto, è la chiave pura e semplice tra l altro piccolissima e facile da perdere (vedi foto). Durante il viaggio abbiamo notato molte auto facilmente individuabili come EUROPCAR, SIXT e ENTERPRISE nuove e dei modelli che ci aspettavamo che sarebbero costate come, se non meno di quella assegnataci. Ma noi alla fine abbiamo puntato alla sicurezza e qualità del servizio .. Percorriamo in ogni modo 2.000 chilometri in 4 giorni e portiamo l auto all aeroporto di Lisbona con qualche affanno entro l orario previsto. Ci mettiamo in fila nel marasma che contraddistingue il punto AVIS nel parcheggio sotterraneo e facciamo l ispezione della consegna. Alla fine ci vengono addebitati 3 euro per aver ritardato 10 minuti. Lasciamo perdere questo piccolo dettaglio e lasciamo l aeroporto. Nulla di tragico, ma molte piccole e grandi cose sull auto e sulle strutture AVIS che non ci saremmo aspettati viste le precedenti esperienze. Piccole e grandi cose che ci faranno fare valutazioni diverse al prossimo noleggio.

Excellent experience! Hope you guys can keep up the good work.

Horrível, fui enganado Para alugar o carro custou 97,89 euros Para devolver custou 293, 29 euros Isto que entreguei o carro com tanque cheio e sem nenhum dano

Venho por meio desta manifestar minha insatisfação com os serviços prestados pela Avis durante meu último aluguer de veículo. Fiz um aluguer com previsão de custo de 250 , mas fui surpreendido com uma cobrança de quase 1.500 . Esse valor não foi previamente autorizado por mim e não foi bem explicado no momento do aluguer. Além disso, não houve clareza nas alternativas de seguros oferecidas. Tentamos resolver a situação amigavelmente e entramos em contato com o Avis Customer Service, mas fomos informados de que o valor se manteria e que seria necessário pagá-lo. Isso é inaceitável, especialmente considerando que a caução deixada no momento do aluguer ainda não foi devolvida após mais de meio mês. Estamos extremamente insatisfeitos com a falta de transparência e a má qualidade do atendimento que recebemos(no acto da devolução do automóvel) Este serviço está muito aquém do padrão que conhecemos e esperamos da Avis, uma empresa que outrora era reconhecida pela sua excelência mercado.

Spent an hour waiting for the shuttle bus to be picked up from the airport. The rest of the service its fine. However the rest of the companies had a shuttle every 5 minutes

Horrible experience turning car in days early. At mercy of emailing customer service. Once Avis has your money, good luck with customer service! Guess this is sadly all in the fine print, electronically!

Gemoedelijk, zakelijk maar toch erg vriendelijk

Excelente experiência de locação. Sem cobranças exageradas de pré autorização. Viaturas novas e limpas, com cheirinho de novas.

Nul une réservation fait a mon nom et je paye avec la carte de mon épouse et ils le refusent et me force a payer en plus pour avoir la voiture, je n ai jamais vu ça a fuir absolument. Dans tout mes 30 ans de voyages je n ai jamais vue un service aussi nul.

DO NOT USE THIS CAR RENTAL AGENCY. After rental they add on extra charges that were not mentioned previously. They also added a late return fee even when the car was delivered on time. They keep the entire value for the fuel even if the car is delivered with gas. Expect your bill to be tripled if you rent here

Hemos llamado por teléfono antes de ir a la oficina y nos dijeron que reserváramos sin seguro y que lo añadamos en la oficina porque sale mas económico. El precio del seguro era según la llamada y el mail era de 20 euros el día. Cuando llegamos a la oficina para añadir el seguro nos dijeron que eran 64. Nos han timado y encima no nos quisieron dar ninguna compensación por triplicarnos el precio.

No issues at all with Porto airport pick up or drop off. Only gripe was that the costs were not explained in full at pick up or drop off. Estimated cost given, but then bill we received when back in UK has added another 20 euros which I assume is because we drove into Spain from Portugal, but this is not described as such on the bill and was not asked at pick up / drop off (even though wed said beforehand that we may do this). Clearer descriptions of what each individual cost refers to would help understand.

Merci Alexandra pour les explications et sa gentillesse. Une personne adorable

Very smooth and seamless experience during the pick up and drop off, definitely will come back, keep it up and thanks

La personne à qui nous avons eut affaire, na rien à faire dans un bureau daccueil Avis. Parle exclusivement en anglais,rapidement Vous pose la question pour une assurance, sans attendre une réponse, vous la met doffice au résultat quand vous rendez le véhicule 500 supplémentaire avec le mail dun service client pour réclamation. Ne fais pas le tour de la voiture. Sourire zéro, aide zéro. Accueil nul

Veículo em péssimo estado com riscos em todos para-choques, portas e jantes. Passado 1 mês da devolução enviam fatura para reparação de danos que não foram causados por mim nem mencionados na vistoria exaustiva aquando da entrega...

Nous avons loué avec ma famille une voiture il y a 15 jours , notre sommes arrivés en retard car lavion était en retard . La personne a laccueil ( Bruno .G) nétait pas content de notre retard ! désolé mais ce nest pas moi le pilote davion.... Aucun check in fait lors de la récupération du véhicule cest un peu dangereux pour la caution. Ensuite nous avions réservé une golf break ou similaire nous avons eu une Seat Leon . Le prix de ces deux voitures nest pas égale difficile de sentendre sur la notion de similaire. Je rajoute quand même 1 étoile car le transport navette sest bien passée et nous navons pas eu de de problème avec le véhicule.

Muy buen servicio y correctos

Gente pela baixa pontuação que estão dando, acho que devem rever agora esse lugar. Simplesmente o atendimento muito humano, não foram rudes como a rent da frente. Super cordiais,o carro estava em perfeito estado. Super recomendo. Vale a pena.

Bonjour, Je souhaite préciser que ce commentaire ne concerne pas lagence AVIS de Porto, par laquelle je suis passé, mais bien lentreprise AVIS dans son ensemble. Étant donné quil nest pas possible de laisser un commentaire directement sur le site de la société, je le fais ici. Je suis extrêmement déçu par votre service. Vous avez prélevé par erreur 1119 sur mon compte en confondant mes coordonnées bancaires avec celles dune autre réservation. En temps qu étudiant, cette somme est bien évidement très conséquente pour moi. Bien que jai finalement été remboursé après une semaine, cette situation est inacceptable. De plus, les échanges avec votre service client ont été surréalistes. Lorsque jai appelé pour obtenir des nouvelles de mon dossier de remboursement, un employé ma répondu : Si toutes les personnes dans votre situation appelaient, on ne sen sortirait pas. Lorsque jai évoqué la possibilité dun geste commercial pour compenser cette situation, la réponse a été : Nous vous remboursons une somme déjà conséquente, nous verrons cela après. Cette somme conséquente nest que mon propre argent, qui me revient de droit. Après toutes les démarches entreprises, je nai obtenu aucun geste compensatoire pour cette situation. Je recommande vivement déviter le groupe AVIS, car vos coordonnées bancaires pourraient être utilisées par erreur pour une autre réservation, comme cela mest arrivé.

Très bon rapport qualité prix. Pas de mauvaises surprises, était parfait du véhicule. Tout était très clair. Pas de vente forcée. Je recommande

J ai loué un véhicule pour un week-end au Portugal, je me vois trois semaines après être prélevé de 26 . Je ne trouve pas ça honnête de leur part car le véhicule a été rendu en excellent état vu avec un agent Avis et avec le plein.Document à l appui. Impossible de joindre un conseiller pour trouver une solution, dès lors que vous avez mis votre empreinte de carte bancaire, on peut vous prélever de tout et n importe quoi sans justification. Très déçu par cette société qui plus est ne parle que le portugais.

1 a reserva foi feita com uma carta visa premium a qual nao ha segura a acrescentar resumindo obrigaram a pagar un seguro a 387.18 pur 7 dias sorte que eu nao estava e a pessoa que estava nao sabia. 2 carro sem defeitos aparentes a entrega ninguem foi confirmar e acabo por receber uma fatura de 655.60 a pagar pois o carro esta danificado... e viva a pulemica do entrega o carro e depois confirmamos e por falta a pessoa nao ftografou nem filmos antes da entrega nem a entrega do carro.... conclusao pagar um seguro e um montante de reparacao sem tao pouco ter causado o que fosso. ficou a licao de que confianca e impossivel dar pois metem-nos nas costas um divida a pagar que nada foi feito pa a acausar.

Personnel antipathique.un robot serait plus agréable !!! Accueil nul ! Un Anglais très difficile à comprendre !

Everything was perfect Thank you to everyone at Avis

I loved it, the service is impressive. I have rented a car in many places but I have never been treated so well. Congratulations

Excelente atendimento!!! Carro em perfeitas condições, facilidade na reserva.

Veloci, premurosi e disponibili. Ottimo servizio, grazie!

Accueil minable, des gens très mal éduqués.

Worth. All went ok

Har försökt nå dem från 18:00-24:00 per telefon ingen svarar även om de har öppet. Missat Connecting flight pågrund av Lufthansa 2 timmar försenat och kan därför inte hämta bilen samma kväll 23:30. Kommer dagen efter klockan 10:25 å då har jag inte rätt till att få min tredagars bokning eller bilen. Varför svarar de inte när de har öppet, det har andra uthyrnings företag gjort på samma ställe. Hyr bil 12 gånger per år minst i Porto. Väldigt besviken på så fint varumärke som Avis.

We returned the car with the fuel tank full but they said there were 3 liters missing while the level indicator of the car show tank full. Because of this they charge you a fine of 18 euros. I do not recommend this company.

Bonjour. Comme prévu .tout était nickel a laller comme au retour. Je conseille vivement. A très bientôt et encore merci Cdr Mr Lopes

Atendiemnto preciso e rápido. O carro atendeu minhas expextativas. cdertamente voltarei a locar carro com a AVIS.

Não aconselho, tenho voo atrasado ligo e ninguém atende

Am Sonntag-Nachmittag scheint die Mannschaft von AVIS/BUDGET etwas müde zu sein. Als einziger Kunde betrat ich den Empfang und ging direkt zum Quick-Schalter, wurde zum Normal-Annahme geschickt und von dort wieder zurück. Da mußte wohl zuerst ein Videospiel beendet und gelöscht werden. Dann begann die Prozedur nach einigen Minuten. Ich erhielt ein sehr gepflegtes Auto (Renault Captur) mit ein paar Kratzern aber weder einen Vertrag noch eine Schadensliste. Also mußte ich wieder in den Empfang, wo mittlerweile eine andere Person am Quick-Schalter saß. Der andere stand außerhalb, wurde gerufen und kam mit der Zusage, daß alles bereits per Mail an mich gesandt sei. Allerdings ist bis heute - 5 Tage danach - noch nichts bei mir angekommen. Die Rückgabe verlief schnell und einfach, ebenso der Shuttle zum Flughafen.

Tip top

Alguém saberia como faz para entregar o carro no aeroporto de Porto durante a madrugada. Sei que neste horário não tem atendente, fique na dúvida de como proceder.

0 . . 18/01/2024 (Return:parking Saba, Rambla de Catalunya, Pg. de Gràcia, 40, 08007 Barcelona, ) . 04/02/2024 (Francisco Sá Carneiro Airport, Via do Aeroporto, Aeroporto do Porto, 4470-558 Maia, ) . 17 . 1. 18/01/2024 (full cover) . . 2. , , , 3 ,4 ,5 . 3. 18/01/2024 , . . . 4. 199.45 , . . 5. 27,511km km 27,497km . , AVIS . To Avis Rent Car I rented a car at 18/01/2024 Barcelona Avis (Return:parking Saba, Rambla de Catalunya, Pg. de Gràcia, 40, 08007 Barcelona, Spain). 04/02/2024 Porto Airport Abyss (Francisco Sá Caneiro Airport, Via do Aeroporto, Aeroporto do Porto, 4470-558 Maia, Portugal) I returned the car from . It was a total of 17 days. 1. At the time of acquiring the 18/01/2024 vehicle, it was said that full cover occurs for additional Avis vehicles because the voucher was purchased through reservation on the Internet in advance in my country and used by Avis. This created an additional financial problem. 2. When the vehicle was first taken over after moving to a nearby parking lot to take over the car, the passenger bumper, the long scratch that can be seen on the door behind the passenger seat, and the scratch on the drivers and passengers front wheels were visually confirmed, and the Barcelona Avis Rent-a-Car employee was reconfirmed as No. 3, No. 4 and No. 5, and the employee said he had no problem with kicking the car right now. 3. Also, before taking over the vehicle from Barcelona on 18/01/2024, they asked me to pay for Depajit along with additional charges during the signing of the contract, and I responded. Also, the employee told me to have the receipt that I would get a refund for Depajit when I return it at Porto Airport in Portugal. However, Avis at Porto Airport said it would be automatically refunded, but the refund was not made. 4. After returning it from Avis in Porto Airport, I charged 199.45 for the same scratch as when I first took over, including repair and rental fees during the break. I can never accept this decision. 5. When I first took over the vehicle and sat in the drivers seat, the instrument panel distance was 27,511km, but the contract stated that the km was 27,497km. Evidence of vehicle scratch and wheel damage is photos and videos, and its an act of deceiving all AVIS users if they cheat on me in this way without any fault Ive done wrong.

An excellent service at an extremely competitive price. Would not hesitate to rent from Avis Porto airport again!

Quick Pass não funciona Pago uma viatura de 7 lugares para 6 pessoas com todos os seguros de ocupantes e querem dar me uma de 5 Pago 400 e tal para uma viatura (2 dias) com todos os seguros incluídos de forma a ter franquia 0 e cobram no cartão mais de 700 Estou mais de 1h a aguardar carro pois não estava lavado Mal saiu da rent a car acendeu uma luz laranja no carro ( ) e podia ficar aqui o dia todo a descrever a experiência num Aluguer de um Peugeot 5008 de 7 lugares

Muito eficientes e educados . Perfeito

Excellent service but insurance was very expensive

Hice la reserva a través de easyjet. 1. Ofrecen recogida y devolución en la Terminal y es un bus lanzadera como los demás. 2. Contrato el vehículo y un seguro Premium a través de la aplicación y al llegar allí me dicen que no tengo seguro ninguno. Para el cual me reservan casi 250 , a la entrega del vehículo compruebo la tarjeta y me tienen reservado 503 + 200 de fianza que todavía no se me han devuelto. 3. El mismo día de la entrega recibo una factura, en la cual lo anteriormente pagado coche+seguro, es tan solo un anticipo del importe total del coste, del que no se me informó en ningún momento. He alquilado en muchas ocasiones vehículos a través de la aplicación de easyjet, y nunca me había sucedido esto. Ni la recomiendo ni volveré a alquilar yo misma un coche en esta compañía.

Sin motivo alguno no me devuelven el dinero total de la fianza

Je recommande avis le personnel est très accueillant et le service est parfait.

foi tudo bem claro e fácil, gostei do atendimento e tiraram todas as minhas dúvidas, recomendo, carro limpo e organizado com tudo em ordem e sem preocupação

Extremely kind and super efficient staff, top car, Thank you

Uma tenta car, onde recebo uma mensagem com o código de reserva e dizem para deixar uma caução em dinheiro. Chego lá e dizem que não aceitam dinheiro só cartão e para procurar outra tenta car. Simplesmente uma palhaçada.

...should theoretically be even worse - why does man/woman hand over a rental car that has accident damage/body damage and this is not fixed in writing and must be reported by me. What would have happened if I had returned the car at the end of the rental period? It was also refused to accept/implement the existing voucher for a vehicle upgrade (Preferred Plus campaign)....

Goede service . Goed personeel

Great experience, both at vehicle collection and return.

Eu vou dar 4 por pequenas razoes alem de eu querer dar um 5 infelizmente o carro nao estava perfeito mas o Serviço foi em geral muito bom

I really liked the efficiency from the moment I left the airport until I returned the car. There was little waiting time and the staff were always present. See you soon

Un très bonne accueil et une rapidité pour récupérer et rendre le véhicule. Voiture propre et il ninsiste pas pour que vous preniez des assurances supplémentaires. Je reviendrai sans hésitation.

Quick car delivery and easy return process. The desk at airport is not open you need to look for the Avis Budget shuttle right outside the Avis desk at Arrivals. The Avis office is 3 minutes drive away

Fahrzeuge befinden sich in desolaten Zustand. Dellen, Kratzer und abgefahrene Reifen sind Gang und gäbe.

Muito má experiência, fui la alugar um carro que tive que prolongar o aluguer, como tinha dado um cartão multibanco e não de crédito alegavam que não podiam prolongar o aluguer porque não tinham autorização para ir debitar diretamente de um cartão multibanco, devido à minha situação profissional e pessoal não me era possível passar no balcão pois ao fim de 5 dias de prolongamento de aluguer quando todos os dias eu falava com eles estava eu e os meus filhos na morada de um familiar quando recebo uma chamada da AVIS a dizer que estão atrás do carro para o levar, volto a salientar eu não estava na minha morada por isso eles usaram o GPS do carro para saber onde estava, e deixaram me a mim e aos meus filhos a pe, sendo que eu tinha alugado um carro por 44 por dia, passado de uma semana de terem vindo buscar o carro, FORAM A MINHA CONTA sem autorização para tal porque o cartão continuava a ser MULTIBANCO e serviram se de 1405.20 !! Por mais 5 dias de aluguer de 44 cada!! Deixaram me com saldo negativo e nem sequer uma chamada da parte deles tive. Agora pergunto para prolongar o aluguer não tem autorização para mexer num cartão MULTIBANCO mas para irem se servir de 1405,20 já está tudo bem e já o podem fazer? Pois de minha parte já fiz queixa na polícia, e irei prosseguir com o processo e pedir indemnização por danos morais!!!! Pois deixaram me a mim e aos meus filhos a pé numa área que não tem transportes, senti me perseguida pois não tinham como saber onde eu estava sem ser pelo rastreado do carro, para além de ter ficado com montante negativo no banco por eles terem feito algo sem autorização. AVIS NUNCA MAIS!!

Péssimo atendimento ,e ainda nos estão a querer cobrar por danos ,que não foi a gente que cometeu ,ja nos foi entregue o carro danificado aonde temos provas ,telef para poder contactar com alguém ,nunca é possível ,mando email . continuo sem resposta . Uma empresa destas era para ja estar fechada a muito tempo ,enganadores . Triste ainda existir disto . Alguém que se ocupe de anasilar este tipo de empresas ,sem qualidade ,e as fechem .

A fuir contrôle pas les véhicules sur place après il vous envoie des factures de réparations et aucun recours ATTENTION

Personnel très professionnel

Exceptional Service and Honesty by Tiago at Avis Car Rental I recently had the pleasure of renting a car from Avis and wanted to express my heartfelt gratitude for the outstanding service I received from one of their employees, Tiago. His professionalism, honesty, and integrity truly made my experience memorable. During my car return process, I accidentally left my phone in the vehicle. Unbeknownst to me, Tiago discovered the phone while inspecting the car. Without hesitation, he promptly informed me about it and ensured the safe return of my valuable possession. Tiagos honesty and integrity were truly commendable. In a world where it is easy to take advantage of someones misfortune, Tiago chose to do the right thing. His actions not only saved me from the potential loss of my phone and its valuable data but also reaffirmed my faith in the goodness of people. Moreover, throughout the rental process, Tiago demonstrated a high level of professionalism and friendliness. He was attentive to my needs, answered all my questions, and provided clear guidance on the cars features and rental terms. His demeanor and positive attitude made the entire experience smooth and hassle-free. I cannot thank Tiago enough for his exceptional service and for going above and beyond to help me. Avis Car Rental should be proud to have such a dedicated and honest employee representing their brand. I will undoubtedly choose Avis for my future car rental needs and highly recommend their services to others. Thank you, Tiago, for making my car rental experience with Avis an outstanding one. Your dedication to customer service, honesty, and integrity is greatly appreciated!

La prise en charge à l aéroport est rapide grâce à des navettes toutes les 5 minutes. De plus, le véhicule que nous avions était moderne avec une boîte automatique ce qui est très agréable à conduire. Pour finir, le retour à l agence c est fait très rapidement et la personne au comptoir était agréable.

Perfect!

Bonne équipe au téléphone mais sur place moins agréable,choix des véhicules restreints

À ne surtout pas faire ! Véhicule avec pneu abîmé, jantes abîmé même si le tour du véhicule a été fait par le loueur qui bien sûr na rien dit. Absence dinformation sur la location donc du coup en rendant le véhicule. Et des personnes très désagréables à en venir aux mains mais vu les commentaires jaurais dû y faire attention avant. Aller chez sixt un peu plus cher mais très correct et très avenant.

Easy shuttle pick up from/to terminal. Vehicle ready for me upon arrival at Rental Centre, was on my way within 5 minutes. Equally quick at drop off after rental period. Excellent service

Perfect, Compliant vehicle. Speak French well. No problems with receiving the vehicle or returning it. I recommend

Il parle français cest bien pratique

Après avoir mis un 5 étoiles, je mets un 0/5. Jai réservé sur internet pour un montant précis et AVIS me facture 100 Euros plus cher la location. 10 jours pour avoir un mail sans aucune explication, jattends la deuxième réponse mais délai de 10 jours chez Avis ! Lamentable dessayer descroquer ses clients de cette façon en prélevant directement sur leur compte !

Personnel accueillant et efficace

Like many others here, I had a horrible experience dropping off the car. The car we got had plenty of damage, so I took a few photos of them beforehand. When we dropped the car off, we were told we were responsible for SO MANY of these damages! Basically every single dent and scratch my photos didn t cover, we were held accountable for them. I didn t remember to take photos of the wheels, despite some scratches visible in some pictures, and of course we were held accountable for more rim scratches, even though we ve never even parked the car near a sidewalk. We were also held accountable for a whole missing rear bumper , when the towing cap fell off while driving because of previous bumper damage. 500 for a new bumper when all we did was drive an already damaged car? Why am I being held accountable for other peoples careless driving? Everything about this felt scammy, unfriendly and unprofessional. I particularly love the idle fee , a massive fee they charge you because when you have the car, no one else can rent it so it s considered idle Avis, that s called renting a car . Avoid this place, and avoid Avis if you can. The only good thing about this Porto location was the sweet and helpful lady at the counter when we first picked the car up.

Good

I only rent with Avis when we are in Europe. Trustworthy, no hidden charges. Great staff at Porto airport and in Lisbon

Avis Flughafen Porto: Unkompliziert, freundlich, fair und transparent. Gerne wieder!

Good service. But the price of a small bump is crazy

God og ren bil, venlig betjening, ingen presse til køb af tillægsyddelser og hurtigt aflevering.

Bon service

Wir haben ein Fahrzeug erhalten mit einem Kratzer an der Felge. Eine Übergabe des Fahrzeuges erfolgte nicht. Leider habe ich kein Foto vom Kratzer gemacht. Bei der Rückgabe wurde mir der Kratzer in Rechnung gestellt. Hier ist Vorsicht geboten. Die Abläufe bei der Übergabe und Rückgabe des Fahrzeug in Bezug auf Schäden sind sehr intransparent. Hier gibt es ein weites Feld um zusätzlich Gewinn zu generieren. Avis nie wieder.

Perfect welcome without waiting. Please note, however, that the offices are not located within the airport grounds but outside. A shuttle takes you there, a 3-minute journey.

Muito demorado quer no Balcão quer na entrega das viaturas. O Balcão QUICK PASS está identificado mas não é quick, faz o mesmo serviço que ou outros.

No reservar un preciso desorbitado y solo quieren sacar dinero.

Reservamos uma viatura com antecedência efectuamos o Check-in online, efectuamos o pagamento e o nosso voo atrasou e chegamos depois das 00h e não conseguimos levantar a viatura porque estava o balcão fechado e sem informações. Lamentavel.Quando efectuamos a reserva demos o número do voo, estabelecemos contacto via telefónica e garantiram que se houvesse atrasos havia sempre alguem para nos receber. Tentamos estabelecer contacto telefónico diversas vezes e sempre sem sucesso.

Muito bem atendido em todos os momentos!

Très bonne agence. Pas de mauvaise surprise au Check in et au Check out.

Très agréable réception ont et parti 1 semaines à Porto je peux que conseiller pour tout le question il sont à lécoute pour tout le question que jai posé il mon répondu sur tous conseiller pour tout alors je peux que conseiller

Facilité pour retirer la voiture. Rapidité et bon accueil.

Gick smidigt att få bilen. Och en riktigt bra bil.

Rapide et agréable. Qualité prix

Quick and good service. Could have longer opening hours.

Agência top

Me cobraram hora adicional, o que não aconteceu. Tento falar por telefone porém sempre me encaminham pra outro número. Nunca mais!

The car and service were good. Avis policy regarding auto damage is another matter. I chose not to take Avis insurance at the time of rental, preferring instead to pay for any damage I might cause. I did not expect however that this would be a profit center for Avis, which the return inspector confirmed. I paid over 300 for a very minor wheel rim scrape. Close to half the charge was for the vehicle being unavailable for rental while being repaired. I appreciate that should this damage ever be repaired the vehicle would be out of service for a short time and unable to generate revenue for Avis. However, and as the inspector noted, this repair would only be fixed when there are « many » other repairs need, for efficiency. Thereby allowing Avis to charge multiple customers for the same « out of service » need. Profit before customer. What a terrible experience. You lost my business.

Escroc, fuyez. Nous avons rendu le véhicule à 5h du matin à cause de notre vol tôt le matin. Nous avons pris en photo et filmé lintégralité du véhicule, qui montre que les jantes sont sans aucune rayure. Lagence fait le mort et ne répond pas, ne prend pas en compte nos photos et vidéos datées. Lagent qui a fait la restitution marcio, que nous navons jamais vu, à envoyé des photos du même modèle de véhicule mais visiblement pas le nôtre dans son compte rendu, avec une rayure sur une jante, dans le but de nous facturer. On nous facture donc une rayure sur jante alliage à 250euros (sans parler du fait qu au Portugal cela coûte 50euros :D) Pour résumer, les prix sint inférieurs aux autres agences mais on vous facture des frais fantômes pour rattraper, il vaut mieux loyer avec une agence de confiance. Service clients 0, jai demandé les factures et preuves des réparations sur le véhicule loué qe nous avons soi disant abîmé, mais comme ce sont des escrocs et que tout à été inventé, forcément personne ne répond et je ne reçois aucun document :) Bref, le bon marché coûte toujours plus cher

Agence du Porto, service irréprochable merci

We had a good experience with Avis at Oporto airport. Our car was clean and only had a few scratches. The service at the desk was kind, respectful and answered all our questions. Only the window cleaning liquid in the car wasnt filled up, we had to fill it up after just one short use, therefor only 4 stars. All in all I would recommend this rental car company.

Flexible rental and return options

Bom atendimento e estado geral das viaturas. Sou utilizador frequente

Es wurde über billiger Mietwagen. de ein Auto am Flughafen Porto von Budget/ AVIS gemietet. Die Summe wurde vorab von der Kreditkarte abgebucht und bezahlt. Bei der Abholung des Autos legte man uns einen Vertrag vor auf dem die abgebuchte Summe gar nicht auftauchte, aber Summe die als Sicherheit dienen sollte, sowie ein Betrag der zurück erstattet wird wenn das Auto vollgetankt zurück gegeben wird. Den vorab erhaltenen Voucher wollte man gar nicht sehen. Bei einem Telefonat unter der deutschen Nummer mit AVIS sagte man mir erst das Geld nach dem Urlaub sind Mautgebühren, die Maut wurde aber immer direkt an der Autobahn von uns entrichtet. Dann nach raussuchen der Rechnung teilte mir die sehr schlecht verständliche Mitarbeiterin mit das ja extra Leistungen gebucht wurden. Also werden Kautionen einbehalten und dem Kunden im Vertrag als Extraleistungen/ Zusatzversicherungen untergemogelt. Obwohl man nachgefragt hat für was die Summen sein. NIE WIEDER BUCHE ICH BEI AVIS / BUDGET. Bitte was sind den Ihre Social-Media-Kanäle? Und wie soll man dort jemanden kontaktieren? Einfach mal ne E-Mailadresse hier hinterlassen.

3 dias a tentar chamar na loja, nunca respondem, a pessoa que esta com o carro que aluguei a 2 meses, esta a usar os meu dados bancarios para pagar estacionamento em Lisboa. Se vocês tem um numero para os chamar, tem que responder.

Too expensive

Toujours aucun problème avec Avis. Sourire et rapidité.

This guys are just laiers. I do not recomand at all. They will charge you with thing invented just to take your money.

pour l instant très content

Per chi è un cliente fisso AVIS, ed è contento di esserlo per lattendimento, qualità dei veicoli e up-grade, la città di Porto in Portogallo, può essere una delusione: il primo ritiro lattendente fui scortese nonostante ero nella fila quick pass... se riservi un tipo di veicolo speri di trovare quello che hai richiesto o migliore... qui la prima delusione.... la seconda ancora peggiore la stessa attendete ha ridotto ancora di più lo standard, mi sono ritrovato con una scatolina senza motore per fare un lungo viaggio, così la mia decisione di fare a mie spese un up grade pagando personalmente senza lasciare questa spesa allimpresa per cui lavoro, bene dopo aver fatto quasi tutto non è stato possibile perché non si poteva dividere la spesa con due carte di credito....immaginatevi di fare 1200 km con un motore 990 CC e non aver neanche CV per fare una salita, per questo la mia esperienza è recensione con questa agenzia in questa città è negativa, il loro parcheggio era pieno di veicoli, avrebbero potuto evitare questi frastorno.

Very good service and nice car. No problems with delivery, but forgot my prescription sunglasses in the car. Impossible to reach the service center via telephone and mail. Want a friend to pick them up, but cannot reach the center. Talked to one of your staff when in the airport, but could not get back out to get the glasses. Was told you found them and would really like to get them back, but have no way of contacting your center. The Avis costumer service is useless. They have sent you mails, but do no get reply. Hope you can help. Br Mikkel

I was sold insurance I did not need . I wanted a smaller , cheaper car to rent but was sold something large and expensive. The whole thing cost way more then it should

Compagnie de location à mes yeux, une, des meilleurs sur le Portugal, toujours très bien accueilli, véhicule, propre et personnel, très professionnel. Je recommande vivement.

Please beware!!! Take pictures of all sides of the car inside and out before leaving the parking lot. They get you with made up damages after the car is returned. I ended up being charged more than $600 thankfully I had pictures of the rental before I took it out of the parking lot. Also try not to return the car overnight speak to a rep and get a receipt for no extra charges and show pictures if needed. The process of disputing charges is way too long and no customer service all through email.

Be careful of all the hidden charges. I paid what I thought was in full in November only to have additional charges for location and additional products not to mention a completely bogus charge for refueling when I filled car and full tank was acknowledged by person dealing with the return of the car.Have lodged a complaint but not holding my breath for a reply

Buena atención, buen precio

I liked the service. Fast, simple and great customer service.

Zeer slechte communicatie op de website en zeer ontoegankelijke en inzichtelijke werkwijze en facturering. Een Renault Clio voor één dag huren kost mij ruim 200 blijkt achteraf. Ten eerste, op de website staat dat je een Fiat Cinquecento kan huren voor een bedrag rond de 70,-. Ik krijg bij aankomst een Renault Clio, want de Fiat Cinquecento staat niet klaar, zeggen ze. Deze auto staat gewoon in dezelfde rij bij ophalen. We doen een check op schades. We rijden weg en binnen 10 minuten brand het lampje voor brandstof. De tank is bijna leeg! Slechte service van Avis. We gaan bijtanken voor exact 70. Volgende dag afleveren. Krijg die 70 niet terug. We hebben twee maal uitleg gevraagd bij de factuur. Nog steeds niet helder. Bij terugkomst check ik kijn creditkaart account. Wat blijkt, 134,65 (voor wat precies? Staat nergens uitgelegd, ik heb ook geen factuur ontvangen die dat zonneklaar aantoont, en 70 bijtanken. Kortom, Avis staat symbool voor opzettelijk onduidelijkheid creeren en afzetten van klanten. Slechtse commerciele service die in de afgelopen 20 jaar heb meegemaakt. Avis wordt nooit en te nimmer een aanbeveling naar niemand.

Perfect!!

My disappointment relates to the vehicle and its handover. It was the wrong vehicle. Whilst they said that they reserve the right to supply a similar vehicle I do not see the similarity in a Toyota Avensis manual estate and a Seat Ateca 1.5 G Auto SUV. An SUV may be capable of carrying 5 passengers but not 5 suitcases. Fortunately I have driven automatics in the past so this was not a problem to me, but it could have been. Their representative waved a document in front of me and asked me to initial, which had blue squiggles on representing any damage on the vehicle. I feel that this should have been printed off as the representative did not wish to take me to the car and point out the marks that already existed. Fortunately the vehicle was returned in the same state as documented by yourselves. So I did not incur additional charges.

Good morning, Porto airport agency team is very professional and dedicated to the customer!

J ai loué 2 véhicules sur l agence d Avis Porto aéroport (l une pour notre famille et l autre pour les amis nous accompagnant). Les véhicules étaient propres, récents, rien à redire sur cela. Bien évidemment je ne pouvais pas être le conducteur principal des 2 véhicules, je pensais que le bon sens l emporterait mais non, j ai dû payer un conducteur additionnel sur le véhicule de nos amis J espère être recontacté par un service client pour corriger cela, mais jusque là les divers conseillers étaient impuissants face à cela

An excellent experience from start to finish

Took 2hours to finally collect the car and then it was 300pounds extra due to vat, added on to the original quite we had paid, plus the rental was charged at higher than the prepaid quote anyway, plus additional services. Over 700 pounds to rent a fiat 500 for 8days is very expensive. Whats the point of paying I advance.

The shuttle guy should be help with the customers luggage load and unload !

Voiture avec pleins de rayures , pets et un pet au pare brise . L agent ne sait même pas pris la peine de se lever pour venir constater une vrai honte . Rien de notifier sur la feuille de contrat . J ai dû prendre photos de toute la voiture pour justifier au retour ( perte de temps à justifier il y avait sa puis sa etc !!! ) je me demande à quoi sert d être client prefered pour perdre son temps dans ce genre de détail !! C est bien la première fois que cela m arrive alors que j en suis à ma 10 réservation via cette agence !! Le personnel a du bien changer et ne fais plus attention à ses voitures je pense !!

Tout se passait bien avant de recevoir la facture après réservation à mon retour en France. J ai appelé leur service après-vente pour demander des explications et le service a juste été très désagréable et m a même raccroché au nez. On prélève de l argent 1 mois après que la réservation ait eu lieu sans qu on puisse demander la raison et on nous traite comme des chaussettes ! Une fois l argent encaissé, on se permet tout et n importe quoi et de raccrocher au nez des gens sans leur laisser le temps de s expliquer. Arrêter de jouer avec l argent des gens durement gagner !!! Méfiez-vous. Belles voitures, agence qui paraient professionnelle au premier abord mais vous serez surpris le jour où vous rencontrerez un soucis ou que vous souhaiteriez obtenir des informations sur la raison des prélèvements effectués sur votre compte. 0/100 (l étoile c était juste pour que mon avis soit publié mais sinon c est 0/100). Et je me retiens, en restant polie et en disant que c est une agence minable, déplorable, sans éthique et sans professionnalisme. Ps : Dieu se chargera bien du cas de cet agent qui a osé être odieux et impoli en me coupant la parole intempestivement et en me raccrochant au nez !

Excelente, atendimento ótimo, rápido e fácil. Carros novos e preço acessível.

A minha experiência, não foi muito desagradável, mas acho que há alguns pormenores que deveriam ser melhorados; a explicação das condições, dadas telefonicamente, não coincidem com as que são dadas ao balcão e a inspecção da viatura ao ser levantada, deveria ser feita pelos funcionários da empresa e não pelos clientes, porque depois é a nossa palavra, contra a empresa. De resto, obrigada pelo atendimento e pela forma e simpatia como fui atendida.

Avoid these scammers. Avoid renting from or returning your car to. I made the mistake of not reading reviews and had the same experience as many others have written about - charged erroneously 645 for tire damage. Seems like the employees are incentivized to charge for damage.

Inadmissible! Nous avons signalé des le départ que la jante était abîmée - on nous demande de prendre des photos et que cela fera office et preuve. Lors de la restitution pas de Check car agence fermée à 6h. 2 heures après avis de débit des dommages liés à la jante réceptionné par mail. Suite appel service client aucun autre choix que de payer puis ensuite déposer une réclamation. Ne jamais faire confiance service deplorable - de plus on nous raccroche au nez au service client - aucun respect!

Attente inutile et personnel pas trop coopérant à larrivée. Tout le contraire au retour dommage que tout le personnel nai pas les mêmes compétences que la personne qui assurait la restitution du vhc

El mejor rent a car. Ayuda y servicio al 100%

Celà fait deux locations que je vais cette année chez Avis Porto. À chaque fois le personnel est aimable, le véhicule est propre et neuf. Je recommande fortement.

Los coches parecen nuevos de agencia el servicio de retirada y recogida es muy rápida, eficiente y fácil La factura está disponible en poco tiempo La gente muya amable y servicial Si lo alquilas en portugal el coche viene con Vía Verde

When returning a car between mid njght And 7am fined you own way to the terminal

Absolutely disappointed they were trying to charge old scratches to me during the car rental check out

Contrairement aux commentaires négatifs vus sur les réseaux sur les loueurs de voiture au portugal, nous navons eu aucun problème en louant chez Avis. Tout sest très bien passé

Good

Sommer werden nicht mehr Auto mieten grosszügig betrug in allen punkten, Kaution nicht erstattet, und plus bei der Auto Übergabe sagte mir Auto rechts eine schade wo schon gewesen ist, ich habe von ganzen Auto ein Video, wenn nicht sicher mehr Zahlen Grösse Bebrug AVIS

Nous avons loué une voiture pour 6 jours, voiture propre 3000 km au compteur sur linsistance de la personne à laccueil nous prenons lassurance à 180 pour éviter de payer la franchise de 1700 en cas de soucis nous faisons le tour de la voiture pas de rayures voiture impeccable nous avons roulé pendant 6 jours principalement sur autoroute et sur des grands axes stationnement du véhicule sur un grand parking à lhôtel. Quand nous rendons le véhicule confiants le technicien fait le tour rapidement et se baisse directement à larrière du véhicule pour regarder sous le pare-choc et trouve miraculeusement une rayure sur le plastique impossible à voir , il faut se mettre à plat ventre. Nous protestons , réponse cétait à vous de voir et de signaler. Nous pensons quil sagit dune belle arnaque sur un vice caché, ils sont gagnants à tous les coups, soit ils encaissent lassurance de 180 soit ils encaissent la franchise à 1700 . Attention à vous ce sont des malhonnêtes. JF Ménard

Affidabilità e sicurezza hanno distinto il noleggio

- Vehicle return did not work out as agreed in the early hours of the morning. Very unpleasant experience, I had to leave the vehicle and the key in an open place with public access and ran the risk of the vehicle being stolen or damaged. - The amount related to the deposit for returning the vehicle with a full tank was not refunded.

Nehmt andere Anbieter!! Nach einer Panne des Fahrzeugs, wurde das Auto nach 3 Stunden abgeholt, ich nach weiteren 2,5 Stunden. Sie lassen Euch einfach bei 37 Grad in der Sonne auf der Strasse stehen!!! Dehydriert und natürlich aggressiv, zurück bei denen im Büro bekam ich nicht mal Wasser zu trinken!! Natürlich musst du dich nach dem 6 Stunden Überlebenskampf dann hinten anstellen! Menschenverachtende Vorgehensweise!!

Very professional service. All values were indicated on the reservation and were also explained during the pick up. Excellent value/quality ratio.

Avis, .

Están intentando cobrarme por daños en el coche que no fueron originados por mí, al cabo de las 3 semanas me mandan email con reclamación cuando a la entrega me dieron el ok de todo, por suerte siempre hago fotos a la recogida y entrega del coche para que no intenten estafarme luego. Consejo: con esta oficina hacer siempre fotos del coche!!! luego quieren cobrarles por daños no existentes previamente, a saber si los mismos daños se los quieren cobrar a más de uno.

Très déçu car j ai reçu le complément de facture avec des frais à payer et j avais restituer le véhicule avec le plein et on me facture 66euros d essence sur le total de 81euros annoncer si réservoir vide et des taxes aéroport supplément que je n avais pas eu avec un loueur ((SIXT ) Très déçu et pas de navette au retour pour aller au terminale à 06h obliger de faire le chemin à pied avec nos bagages Je recommanderai pas ce loueur BUDGET a mes amis et à ma famille

Excelente atendimento!

Foi uma boa experiência e rapida. O valor poderia ser mais barato

Personnels à votre écoute explications précise véhicules très bien

Je recommande. Navette aeroport, réception et restitution du véhicule très rapide. Véhicules récents.

Quick pas fait en amont mais non pris en compte Véhicule à sec d adblue Pas de bouchon sur le pneu arrière droit Navette qui ramène à l aéroport très aléatoire Véhicule dans un état catastrophique Pas de GPS

Ótimo atendimento, lugar limpo.

It was very fast and easy for me to take and leave rental car. Also there is a shuttle to take me to airport entrance.

Prices are good and attendees at Porto airport are really nice. Silvia is the best! Fast, competent an always with a smile.

After asking the staff to come and look at the car with me and sign the contract sheet which was originally blank! No worries when returning the vehicle or collecting the electronic toll 3 weeks later. I recommend this agency.

Carro entregue. Nós serviu bem

Très bon acceuil et rapidité de la prise du véhicule. Sans mauvaise surprise

Fast and stress-free vehicle handover by a friendly employee - car clean and in perfect condition. Now the car just has to hold on. Unreservedly recommended

vraiment déçus, location dune Renault capture avec la portière arrière droite enfoncé et beaucoup de rayure bien visible ainsi que le message au tableau de bord avec la révision a faire . il était 23h45 donc il mon dit de revenir le lendemain pour changé de voiture si je voulais .mais étant trop loin je nai pas pu . je trouve cela abusé de loué une voiture dans cette état .

Polecam wypo yczalnie Budget w Porto przy lotnisku, samochód wypo ycza am przez internet, na miejscu sprawna i szybka obs uga zarówno przy odbiorze jak i przy zwrocie, samochód otrzyma am nowy i o klas wy ej mia a by osobówka a by SUV, ponadto adnych problemów je li chodzi o zabezpieczenia finansowe, po zdaniu samochodu blokada od razu zosta a zwolniona, faktura z wynajmu na adres mailowy, naprawd sprawny wynajm i obs uga

Car received and returned efficiently, a pleasant vehicle, team, recent and clean. Smiling, welcoming and pleasant staff on arrival and departure.

Not very friendly and unhelpful.

Je ne recommande absolument pas ! On avait une réservation déjà payée, on arrive à lagence comme prévu, et ils refusent de nous donner la voiture car la voiture réservée est un petit utilitaire (donc plutôt orienté pro ?) et ils nous redemandent donc de payer (2 fois plus cher) pour une toute nouvelle réservation car ils nont pas la voiture en question. Et refusent de nous donner une autre voiture peu importe le modèle. Cest donc une grosse arnaque, cette agence. Ils refusent les locations qui ne leur sont pas rentable. Et vu que le service client ferme à 18h en France, impossible de faire une réclamation auprès de quelquun. Édit : après avoir contacté par telephone le Service Client le lendemain, nous avons été remboursé. Mais le mal est fait. Et toute la faute revient à cette agence.

All good, very clean car. You can use a DEBIT card with no problem which is the best option. :))

Péssima. De cara, na retirada, me entregaram um modelo inferior ao que tinha alugado, sob a alegação de pertencer ao mesmo grupo... No momento da entrega acompanhei a vistoria e não foi apontada nenhuma avaria. Para minha surpresa, posteriormente recebi um Email dizendo que após uma melhor verificação acharam um arranhão no para choque do carro. como isso não foi visto na vistoria? Para azar do vistoriador, eu tenho uma foto da dianteira do veiculo tirada no dia da devolução, pq fiz para marcar a vaga em que tinha estacionado momentos antes. Não bastasse, como eles obrigam vc a fazer um deposito caução quando retira o aluguel, enfiaram o suposto dano na caução e fui debita em 3 vezes o valor original da locação. Nunca mais alugo com a Avis!

Worst service ever seen in a car rental. Car has several damage, technical problems when refuelling. Would not recommend renting a car here.

Car taken from Porto and returned to Lisbon. Attentive and helpful staff, quick pick-up and drop-off of the vehicle and without any unpleasant surprises, everything went perfectly well!

Everything seemed to work perfect and fast until we noticed that we got a car one class smaller than paid. Simple comment, no other car is available. You do not believe this for an airport station, as we only booked an automatic compact car, which is nothing unusual.

Great experience! Minimal wait time and gentleman who helped me saved my trip when I mistakenly reserved a car at another Avis! Will use this Avis again

The Avis location is close to the airport and has shuttle. The car was in a good condition and appropriate for our party. The billing aspect of it was a roller-coaster and the deposits have not been returned as advertised. I dont think I would recommend them or use them again. If you choose them anyway, better reject all their refundable charges, as it is unlikely you will see your money back.

I had a terrible experience at this Avis location. I rented a car, a Zoe Renault. The car was already damaged, and I had to get the car rental agent to document everything. I had the vehicle for 4 days, no accident, but there was a small scratch on the back panel. Now I did not take Avis own insurance because of the insurance was 75% cost of the rental and I took a third party insurance. So I was charged for a small scratch and peeled off paint 500 euros! Yes you read that right 500 euros. One of the charges for 70 euros just for the fact that they wont be able to rent the car to someone while it is being repaired . This is simply not true, they have rented a damaged car to me with existing damages. Tip: Document everything through video and photo and make sure the agent signs off on the damages, which could be pre-existing.

Their website (link on Google Maps) doesn t even work. Very professional. Ridiculous

otimo... tive um problema e foi solucionado da melhor maneira .. obrigado a todos

Worst Avis service ever. I was insulted by the driver if the courtesy bus when I asked to be taken to the airport having waited for 10 minutes inside the bus. Terrible customer service by someone who has no respect for customers.

Slowest service I ve ever seen. Pleasant staff but not enough on duty although there appears to be several managers supervising. More focus on customers needed

Sometimes great, other times can be a bit slow

Our car was upgraded because we wanted an automatic. Got the Peugot 3008 hybrid. Amazing car. A bit pricey to be honest but the service was quick and hassle free with no hard sales that you get from other car hire places. Would definitely use again.

L agence est bien, la plupart du personnel est bien mais surtout éviter le plus possible, l agent qui se surnomme « Bruno » Il s est occupé de ma restitution du véhicule. Il était désagréable à essayer de m ajouter des frais. Heureusement j avais les preuves. Parle mal a été même provocant envers moi. J ai dû faire un rappel à sa responsable pour régler la situation.

Very good service, nice atmosphere. I rate the entire service very well.

Perfect professional and excellent car

We should have read the reviews. We are also victims of the mysterious damages scam and will have to fight with our credit card company. The agent who rented to us was great, and we really enjoyed having an electric car. There were tire pressure warnings from the beginning, and the power steering would malfunction randomly. I adjusted the tire pressure - the light stayed on - no biggy (I thought) those detectors arent so reliable anyways. The steering issue was creepy - we did a web search - known problem, just drive on but keep two hands on the wheel !! Returned the car - they added some fees. After we returned how we were notified of the extra damages found - but without much detail. Over 1000 euros added to the bill. I thought these things only happened in the UK. When I noticed their corporate office is in the UK it all made sense. Try not to make the same mistake we did. -Mike Duggan Gatineau Canada

Paid in advance on the reservation and car was not there. Also charged and additional $510 upon return: what name are your social platforms under?

I do not recommend Avis Portugal! I rented a car during my vacation in Portugal. I left a deposit of 300, only to find out after a month that they charged another 92 from my account, without reason, without explanation. I have been trying for 2 weeks to contact them by email to ask for an explanation and they do not answer. The car was returned as received and with a full tank. This behavior is neither fair nor legal.

1 heure dattente au comptoir avec 1 seul employé pour une dizaine de personnes dans la file dattente aucun dialogue possible puisquil ne parlait pas le français véhicule proposé une gamme en dessous celui réservé et payé (réservation renault capture ou peugeot 2008) et on se voit proposé une renault clio, alors que nous étions 4 adultes (+ 1m80) avec 2 grosses valises et 4 sacs !!!

Unfreundlich, arrogant und sehr lange Wartezeit. Und dies obschon ich online eingecheckt habe und damit ein Quickaccess geboten werden sollte. Übergabe des Autos: Schlüssel in die Hand. Thats it. Keine Erklärung, keine Abnahme, kein Protokoll. Und das, obwohl das Auto an mehreren Stellen beschädigt und verkrazt ist. Darauf angesprochen wird man verdutzt angeschaut und kribbelt einige Kreuze aufs Übergabeprotokoll. Natürlich nicht im Doppel und ohne Unterschrift. Kurz nach der Losfahrt kommt auch schon die erste Meldung des Fahrzeuges: Schweibenwasser nachfüllen... nicht schlimm, aber ein Zeichen, mit welcher Qualität gewartet wird. Wir haben weltweit noch nie eine so schlechte Autovermietung erfahren und sind gespannt, wie sich die Rückgabe in Lissabon gestalten wird. Mit Sicherheit aber empfehlen wir Avis keinesfalls weiter.

Achtung Betrüger!!! Bei der Abholung wurde mir das Geld zur Unterschrift vorgelegt, unterschrieben und das gebuchte Auto abgeholt (Buchungsklasse Seat Ateca). Bei der Endabrechnung dann gesehen dass mir eine höhere Klasse berechnet wurde für insgesamt 400 , dann noch eine Mietwagenpauschale die vorher schon bezahlt habe, also Mehrkosten von 500 für eine Buchung in Höhe von 800 . Keiner meldet sich auf Rückfragen. Nie wieder Avis, bucht lieber woanders!

Péssimo,muita atenção aos danos ,nos veículos, não confiem nos funcionários,confirmem os danos no papel,pois confiei e acabei pagando uma factura por danos não causados por mim.

de 45 a 258 la factura....un timo

Charged 245.42 for rim scratch which no other companies such as Sixt or MasterKings (which I ve rented before just a few days earlier) did. In fact other companies told me that scratches are common and not to worry at all. In this case, worse of all I was not aware of the scratch in the first place. The staff also did not went through with me any damages in the first place. Most terrible experience that spoil one s holiday!! Update 11 Oct 2023 After sending feedback and review as instructed. Still no response whatsoever. Paying lip service to rectify. Meanwhile charged my credit card as per the actual sum. Update 24 Oct 2023 Budget has decided to reverse the unfair charges for the rim damage. I m appreciative that they have done so but it should be reminded that this should not have happened in the first place. Not only it distressed the customers but also caused unnecessary work for all parties concerned. With this resolution, I have upgraded my original 1 star to 2 star. Hope Budget will learn from this experience and revise their unreasonable policy.

5 estrelas. O combinado foi cumprido. Inclusive com a facilidade de pagar com multibanco.

Lagence nattends pas ses client si le vol a dû retard. Pas dexcuse, pas de sourire, pas dexplication sur les voiture électriques, remise dune voiture électrique sans charge (jai du passé 2h00 à une station de recharge pour partir). Je ne recommande pas du tout... A FUIRE lagence et la marque AVIS LOCATION

Sehr nette und hilfsbereite Mitarbeiter, zügige Abwicklung

Where do I start? This is the 4th rental as a President s Club member and despite the guaranteed upgrade at airports, it hasn t happened once!! Secondly, we were provided a vehicle and advised the fuel was full and set off, realising 15 minutes after departure this was not correct. We therefore had to return to the station and get a different car that was actually fully fuelled. At 11pm after a long delay this wasn t ideal. The vehicle we were given had problems with the display screen which meant everything was frozen and we were unable to move between the screens. We tried calling Avis but every number on the documentation rang once and then cut off. In the end, we googled it and worked out how to reset the screen. Finally, on returning the vehicle, we wanted the station to check the vehicle to confirm everything was correct as on our last rental from Avis, we were advised there was damage to the car which we had caused. This turned out to be incorrect but it took significant time from me to prove it. The agent at Porto refused to check the vehicle point blank which we felt was shocking. Based on my last experience at Gibraltar airport and this experience at Porto, I would definitely never recommend Avis. If this is how they treat President s Club members I dread to think how other one-off customers are treated. The customer experience is so crucial nowadays and customers have a choice. Avis don t seem able to recognise this. UPDATE: So based on the reply below I contact Avis via email (as I am not on Social Media) and after two days get a reply, you have to contact this email address rather than forwarding it on like any customer-centric business would.

Shuttleservice from and to airport, allrund availability of models and types of cars. Flexible

Je recommande pas à chaque fois ils ont pas la voiture louée sur internet il vous font prendre une autre voiture beaucoup plus chér

A FUIR ! Nous avons réservé Une voiture avec le vol via Easyjet. Nous avons le Quick pass Pour au final, attendre comme tout le monde. Une fois à notre tour, l agent prénommé, Ricardo nous propose une plus grande voiture pour 120 de plus la semaine donc nous refusons nous voulions la voiture que nous avons loué. Il nous dit qu il faut payer 255 d assurance qui ne seront Pas prélevé est rendu au retour de la voiture Au final, nous avons été facturé, 369 au lieu de 255, Il nous a compté les frais du véhicule qu on a refusé. Impossible de contacter le service service client, il ne répondent pas par Mail

Fiz um upgrade do veículo mais portagem, funcionou muito bem, nota 10. Atendimento ótimo.

Superb service and staff, both on collection and return. I always use this company as the service is always faultless.

Car was supposed to be at the Outubro Street location. The location was closed for the day with no signage indicating this. Phone support was a complete fail and we lost a full day of vacation travel.

Des arnaqueurs, facture des frais d essence imaginaire, font signer sur une tablette une facture en portugais en zoomant sur la case signature afin qu on ne voit pas ce qu on signe et masquant ainsi le surplus! On vous dis qu on va essayé de résoudre le problème par Facebook, ou autre chose, c est que des blabla j ai appelé le sav, on m a dis qu on allais m envoyer un mail pour ma réclamation que je n ai jamais reçu et on vous accuse limite de menteur A éviter, je resterais fidèle à sixte le prochain coup!

False promise on the website regarding vehicle type. Vehicle dirty at handover. Staff unfriendly with airpods in their ears. Inquiry regarding vehicle class was referred to the Avis internal classes. Whereby a premium brand plays in the same class as a mid-range brand. Sedan and an SUV are apparently in the same class. Thus absolutely not transparent. He was talking about the above-average range. Now it was a plug-in hybrid and the battery was empty. There were also more similar vehicles in the parking lot that were apparently reserved. No price concessions. Edit: Online you offer a Mercedes E-class or similar e.g Audi A6, BMW 5 or similar. All in a price range of >70k You gave a 50k Citroen ds7 who def. not play in the same class.

I rented an electric car for the first time and told to the Avis employee that could he tell me all the necessery steps to use the car. Info was that it s like a normal car. Well charging wasn t normal, I used hours in phone to get the information and finally one officer told that they forgot to give me the card for charging. I had to drive back to the airport and there they told me that I should ve known to download some application. Basically they sais that everything is my fault. Avis customer service is rubbish. They just turn you into a different employee until the phone call ends. In the airport I wanted to change to a petrol car cause I didn t want to lose anymore time for charging, downloading apps etc. They gave me Dacia which has to be the worst car they have. Overall very disappointed.

Correu tudo bem so foi pena que o carro que estava anunciado nem sequer existe na frota pois escolhi um volvo carro e deram ne um Renault arcana pois a diferença é muito grande para dizerem que é équivalente. Pois o diferença de preço entre ambos é enorme pois um custa entre 30 a 40 mil euros e outro custa entre 55 a 65 mil euros .pois se não tem o carro não facam publicidade do mesmo ..não e nada bom para vocês. Obrigada carlos silva

No-one at the airport office at 5pm. I had to wait for a connecting shuttle that took 30min to pick customers up. Not very welcoming service. They can do better.

Poor pickup experience everyone has to wait regardless of pre booking and preferred membership

Booked a large, E klasse or similar Get an old 4 series with 60.000 km on the clock With Sixt you get what you order plus a newer car.

Persona muy experta de viajes. AVIS Car Rental es de olvidar. Simplemente funciona todo mal, te cobran más de la cuenta, y tratan mal.

Personne accueillante

Viatura em muito boas condições e funcionários simpáticos, prestáveis e profissionais.

Rented a car here, and they didnt have what we booked so they put us in something different that they did have. When they asked us to sign the paperwork to take the car, they circled the fee and said this would have been the cost, but that it was no charge to us because it was what they had. Turned out, after we returned the car, they told us we are being charged for a requested upgrade and now we have to pay the fee that they said we didnt have to pay! BE CAREFUL!! sneaky practice to screw clients! Fighting with head office now get this corrected. Update: After HEAD OFFICE reviewed the shady piece of business this place pulled off, they are keeping our money for the upgrade we never asked for!! AGAIN!! BE CAREFUL!! DO NOT TRUST WHAT THEY SAY, MAKE SURE YOU READ EVERYTHING THEY GIVE YOU BEFORE YOU SIGN ANYTHING!! Or better yet, do business somewhere else!

Avec le sourire et un peu d amabilité svp !

Excellent

$1600 miscellaneous fee for damage that was signed off as vehicle condition before we got the car. Complete scam - look at other reviews. The charge was not defined to us before charging. The call center said it will take a month before the international team does an investigation. Brought it back full of gas, clean and with no damage whatsoever. This was not a mistake.

Portekiz Havaliman Avis araç kiralad m, Di er irketlere göre pahal fakat güvenilir.

Deram-me um Toyota Corolla cheio de riscos e amolgadelas e imundo por dentro. Aluguei por 10 dias e acabei por fazer pouco mais de 200 km com ele pois tinha vergonha de andar com aquele carro. Se me perguntarem porque não reclamei e aceitei assim o carro é fácil, fui levantar o mesmo às 23h00 num dia de chuva e nevoeiro e só no dia seguinte de manhã percebi o que tinha em mãos. Sinto-me burlado pela AVIS.

Jai loué une voiture en septembre 2021, avec loption payante boitier autoroute pour les péages. Depuis plusieurs mois je narrête pas de recevoir des amendes pour des péages non payés sur ces dates là, jai contacté plusieurs fois AVIS, mais rien ne bouge. Les amendes, elles, continuent daugmenter. Je ne conseille pas ce loueur, impossible davoir un service client compétent qui règle le problème.

Foram-me cobrados serviços adicionais que não contratei. A empregada do balcão da Avis no aeroporto do Porto não me informou de forma alguma sobre os serviços adicionais cobrados, mas deu-me a entender claramente que tudo estava coberto pela reserva efectuada, pelo que não tinha de me preocupar com mais nada. Não me informou de quaisquer extras nem esclareceu absolutamente nada. Simplesmente instou-me a assinar o mais rapidamente possível. E eu assinei, deixando-me enganar. Mas como é que eu podia ter concordado com isso? Como é que eu poderia ter aceitado uma secção chamada combustível simplificado (porque eu entreguei o carro com o depósito cheio) e outra chamada produtos adicionais? Motivo: porque me enganou, pois a funcionária apressou-me a assinar sem me explicar o que estava a assinar. O seu interesse em fazer-me assinar rapidamente deveu-se ao facto de ter incluído no contrato rubricas tão obscuras. E eu não precisava de nada disto, porque cheguei com um vale de crédito total (full credit) pré-contratado. Quando contactei o serviço de apoio ao cliente, a única resposta que obtive foi: Lamento, mas ao assinar já concordou com tudo.

Alugar um carro em Portugal exige paciência, resiliência e uma dose de coragem. Pensei que na Avisa seria diferente. Não foi!

Rental of a golf break vehicle from the Porto airport agency; excellent reception by telephone to finalize the rental. No surprises at the agency. Very good welcome from staff.

Renting a car at the end of December everything went very well Expected charge debited

Very bad service. Attention even worse. I discourage every one to use this.

L accueil, la réception et le retour du véhicule se sont très bien passés, vraiment rien à redire sur cela. Cependant, nous avions fait le choix de nous faire plaisir avec une mercedes classe E nous avons reçu une volvo car selon eux, le véhicule est de même niveau j aimerais connaître les critères de sélection pour penser que c est de même catégorie. Si je demande une mercedes, je n ai aucun problème à recevoir une BMW ou une Audi mais pas cette voiture à problème. Bref ne payez pas le prix de la mercedes.

Ho scelto il noleggio perché il totale veniva 30 . Il costo del noleggio alla fine è stato di 160

Ottimo servizio....

Minha experiência foi ótima.

Péssimo serviço, 8 balcões instalados é apenas 2 disponíveis para atendimento!!!! Fila de 6 famílias para levantar viaturas com um tempo de espera superior a 35 minutos, não é razoável!!!! O sistema de gestão está muitas vezes em baixo !

Very professional and quick service.

Attention le prix sur internet plusieurs taxe ne sont pas mentionnés soyez vigilant demandez toujours le prix au moment de récupérer le véhicule ont à tendance à vouloir aller vite mais il faut prendre temps car au moment de la restitution ont est toujours pressé et il ne prenne pas la peine de vous expliquer