Hertz Aluguer De Autos Ponta Delgada em Ponta Delgada

Do not use this place. There is no one here they have to call someone to come and it takes 20 minutes to an hour. We had a reservation and the person could not come so we had to go to airport to get car and pay extra for airport pickup. Then we were told some one would be here when we returned and Noone here and they wanted us to drop at airport. This is a scam for airport hertz.

No fuss excellent customer experience! After an horrible car rental experience a few weeks earlier in Madeira, this time around my experience was one of the best in recent memory. When we got to the additional coverage upsell part, Jenny accepted without fuss using my Credit card’s coverage. The only minus is the steep 1750 € security hold on my CC in to cover any damage. Other than that, the check in and check was a breeze and both employees were extremely courteous. Another huge perk was that I got to drive a brand new sleek Peugeot 208 with around 5K kilometers (far better than the old dented Fiat 600 with almost 80K Goldcar gave me in Funchal).

Beware these scam artists! We were rented a heavily dented and scratched car. (We documented this on the contract and with photos.). We did not cause a single new scratch or dent. There was no one in the lot to check in the car when we returned, so we went to the terminal where we had to wait for someone to return the keys to. 11 days later, we received an email saying our credit card was being charged for damage we had done to the car. We got no explanation, documentation, or photos of this supposed new damage; this makes sense because there was no new damage. This Hertz franchise is being run by thieves. Beware and stay away!

Very inexpensive way to travel around the island for the day at our pace! The little car we got was so rugged it traversed dirt mountains and felt really reliable. Friendly customer service, the woman picked us up from the location and brought us to the airport because this location happened to be closed when we arrived.

I booked a car through Azores Getaways 5 months in advanced and paid the fee but when we finally got to the airport to pick up the car, they refused to let us pick up the rental without a 10,000 euro security deposit. Unfortunately, they couldn't accommodate us but we were able to rent a car from Autlantis with no fuss. Was just a disappointing experience that they couldn't accommodate our needs. Is this a normal amount of sec dep for a car rental company?

I reserved a Hertz car through Azores Getaways, but Hertz/296 Rent-A-Car did not honor the price on my reservation. They admitted, via email, that they overcharged me and owe me a refund. For many months, they have been ignoring my emails about receiving the refund. Be careful if you reserve a Hertz car in Ponta Delgada. Not sure if this is a scam.

Our experience with the Hertz Transportation (airport transfer service) on Wednesday 3.23.18 was horrible! First of all, they were late picking up the scheduled group of passengers... all of us with reservations from Azores Getaways Vacations. They sent a van much to small to accommodate everyone (knowing how many passengers and suitcases there would be). We had to load and unload our own suitcases as the disorganized team finally brought another van over to split up the group. Then, our driver who arrived with a serious attitude problem, proceeded to drive north of 150 kilometers in a 90 throwing passengers in our completely full van from one side crushing one-another. She was reckless and her attitude and behavior was completely unnecessary. We made other arrangements for our return trip even though we were not refunded by Azores Vacations!

I specifically ordered months in advance a Mercedes van (Vito), however, got a Peugeot van instead. I guess Hertz is allowed to do this as same category. At pick-up, the van didn’t start. Battery was dead. We had to wait 45 minutes for a different car to arrive (same model). This specific car had issues, some of which involved safety: while driving on a mountain twisty road at night we realized that the driver-side headlight isn’t working. One of the front windshield wiper blades rubber was peeling off (at the driver’s side), suboptimal water clearing (yes, it was raining hard). Minor issues: Sliding passenger door handle loose which made it difficult to operate the door. Part of driver’s door handle also missing. Inside: support holding handle missing, passenger side. I have pictures documenting the above. The break paddle was annoyingly squeaking. When returning the car I asked the Hertz associate for a coupon or discount. She said that she would love to do so, but since we booked online and not directly with the local office she couldn't provide any discount. I paid an arm and a leg for a bad car. This was the last time we’re renting with Hertz. Next time back to Enterprise, like our previous trips. VERY disappointed.