Hertz em Porto

Très bonne expérience avec la location de voiture. Prix correct. Service rapide, efficace et les employés parlent plusieurs langues.

Friendly and quick to process work The car was in good condition Rented Nissan Juke suggestion

Personnels sympa. Il vaut mieux réserver la veille pour le lendemain.

Wat was het druk. Graag iets meer uitleg ivm start en antiblokkeer systeem . Scooter kon ik niet goed deblokkeren waar is gebruiksaanwijzing. Verder alles oké

Excellent, the guy who served us was friendly and very helpful. I recommend it!

Wir mussten ein Stunde warten und die Übergabe war dann sehr hektisch und konnten das Fahrzeug nicht prüfen, da dies bereits an einer dicht befahrenen Strasse lag. Die Fotos welche vorher vom Fahrzeug gemacht wurden, zeigten keine Kratzer. Faktisch waren es überall Kratzer - zum Glück hatten wir noch Fotos vor der Abfahrt gemacht. Als wir dies bemängeln wollten, war niemand da. Es war ein Chaos und ein unfreundliche Bedienung, welche die Optionen nicht korrekt erklärte. Auf die Rückerstattung der Tankfüllung warte ich noch heute, also über 5 Wochen!

. 1 . , ( 2 ). - . , . 30. 2 . 50 , 100 . . . 1000

Tempi di attesa inesistenti sia al ritiro che alla riconsegna. Addetti molto disponibili.

Jose and Bernardo were really helpfull and nice to our family great to face such flexibility and nice welcome

Muy buen servicio, muy recomendado

If you want to stand in line for a car for hours come here would not recommend. Got to the airport and don t make our mistake.

Worst experience ever. We rented in advance and picked up a car at the airport ( not the model we asked and paid in advance ). Now, I am the driver broke my leg and for 48 h we cannot reach the company by phone

Cola larguísimas para recoger las llaves, más de una hora, habiendo reservado con antelación...

Vamos que no hay ningún coche para alquilar hasta, DENTRO DE UNA SEMANA....

Fuyez vite, ce sont de véritables voleur. Je vous explique, nous avons louer un véhicule que nous avons restituer dans le même état et constaté par lagent tout est ok. 3 jours plus tard la caution nous à été restituer pour nous prélevé une somme supérieur 3 jours après. En demandant des explications, le véhicule présente des dommages pour plus de 700 !!!! Chose que personnes nous a montré le jour j et quaucune preuve de leur part nous est présenté par mail. Fuyez cette agence partout au Portugal et ailleurs.

Pior aluguel de veículos que já utilizei. Falta de transparência, cobranças descabidas, péssimo serviço de atendimento ao cliente. Tornou nossa viagem em família no exterior uma dor de cabeça do início ao fim. Nunca mais passo esse desgosto para alugar um carro.

Muy amables y perfecta ayuda para el alfiler del automóvil

Ótimo atendimento de Bernardo e José.

Une bonne façon d être autonome, personnel sympa (parlant français), rien à redire!

Luiza is really helpful and efficient, well done!

Joana e José grandes profissionais que resolveram o meu problema obrigado

Superbe accueil de Joseph en français

Renting a car here was fast, easy, and good value. What s more, Inês was extremely helpful and patient with us, letting us practice our Português but making sure we understood all the details of the agreement. Thank you!

Luiza was very friendly, professional and helpful. She explained all of the individual charges and got me in the car and on my way very quickly.

Nous avions réservé par booking et impossible de changer le conducteur, le manager nous a aidé et a géré le problème avec efficacité et amabilité. Merci !

Bravo, bravo, quel excellent service. Nous étions bien coincés, conducteur et contractant absent, que faire ??? Bonne écoute, recherche et établissement d une solution la plus favorable pour nous! Tout le personnel était attentif et empathique, c est tellement agréable. Merci à tous. OP

Estou eternamente Grata à vossa Exelente Equipa do Hertz Porto, o Atendimento Personalizado da vossa Equipa Fantástica: Tive um imprevisto, a Equipa da Hertz do Porto foi incansável: Meninas: 1- Luisa 2 - Joana 3 - Inês Meninos: 1-Tiago 2- Bernardo 3- Junior Foram todas(os) extraordinárias(os), Profissionais, Empaticas(os), Simpáticas(os), recomendo vivamente!! Muitos Parabéns e mantém Sempre os Melhores!! Luisa

Luiza Yokomizo e Danilo Galvão são os melhores! Atendimento excelente! Muito educados e sempre prestativos.

Great services and advice about the car. We got great tips for hiking. Super friendly personal. They think along with you and take all the time for you. Big 5 starts!

Extremely slow. No Gold service.

Ines and Joana and Jose were helpful and efficient

Quero agradecer a simpatia da Inês da joana e do José. Excelente atendimento e eficácia. Obrigado. Fernando santos.

Jose and Joana were extremely helpful!! Very easy to understand and we re very professional

Luisa and the location staff very helpful and friendly. Great service.

Très bon accueil Inès à été parfaite

La experiencia con Hertz fue muy buena. El chico que nos atendió José, nos dio toda clase de detalles y con simpatía. El coche muy limpio y en perfecto estado.

Perfect!!

José a été très serviable excellent service !!!

Excelente!

Straight forward and very professional

Equipe show, super atenciosos. Segundo ano que vou lá alugar uma moto para rodar por Portugal. Sempre com motos novas e atendimento rápido.

Great service from Danilo!! Hertz Santa Catarina

Sehr nett, alle Mitarbeiter toll

Atención impecable

Everything was excellent! Would recommend.

Jose hat und wertvolle Tipps für unsere Reise gegeben.

Muito boa. Funcionarios simpaticos e prestativos

Excellent atendimento pelo pessoal da Hertz Porto Rua Santa Catarina todo o time espetacular

Heel vriendelijke ontvangst. Ze stellen ook de goedkoopste versie voor zodat je zonder extra verzekering kan huren. Auto zeer netjes. Ook terugbrengen verliep vlekkeloos. Wij waren heel tevreden.

Gold member with reservation. Took 1 hr to get a car. Quite disappointed. Car wasnt even full when received.

Bernardo was very very personable and helpful. The checkin was incredibly easy and stress free.

Rapido para levantar o carro após assistencia de viagem, mas recebi um carro FORD PUMA sem estar lavado, nada economico, e nada a ver com o equivalente que tinha que receber com o meu seguro de assistencia na estrada !

Excellent service! Especially from Bernardo who was very patient in explaining everything to us in great detail! Inês and Joana also helped us a lot! I recommend it!

Bernardo was excellent man helping a lot.

Joana is fabulous

Tentaram impingir uma viatura de classe A quando o seguro cobre (e provavelmente paga) por uma classe C. Não têm carros suficientes para os alugueres que aceitam nem oferecem solução de upgrade, nem a troco de dinheiro. Não sei se o problema é partilhado com as outras agências Hertz, está é para esquecer.

Extremely rude service. As a Hertz president circle member, told that we will get what we reserved when merely mentioning if there were any upgrades available (which is what we are told to do.) We will rent from Avis from now on with this level of service.

I regularly visit this store for professional reasons. The staff - without exception - are absolutely exceptional! Extremely friendly, helpful and professional. A phenomenal team!

Staff incrível! Recomendo

Excellent service. Friendly staff -Ines who checked us out without wait and others

Super friendly and helpful staff!

Preço justo, ótimo atendimento.

Excelente atendimento.

Excelente atendimento Ines foi maravilhosa na resolução dos problemas !!!

Excelente atendimento do Bernardo e do Danilo!

Thanks you for Hertz and Danilo for a great service! Would recommend renting from Hertz when in Porto, Portugal.

Excelente atendimento da parte do V/ colaborador Danilo Galvão. Obrigado

Ótimo serviço. O atendimento do Danilo na filial do Porto foi ótimo.

Very friendly staff. Weve had some trouble with our booking via a different rental service and theyve been very helpful and courteous! Highly recommend going there!

Retirada muito tranquila, a loja não estava cheia então fui prontamente atendido. Não tinham o carro da categoria que eu havia reservado, então me ofereceram um upgrade sem custo adicional. Instruções claras, taxas e funcionamento da locação precisamente explicados, estado do carro previamente fotografado, mas lhe deixam a vontade para inspecionar por conta própria e solicitar registros adicionais se necessário, embora relevem pequenas marcas externas. Sem surpresas, dentro do padrão de locadoras que atuam com boa fé, nunca tive problemas com a hertz. Por fim, ressalto o excelente atendimento prestado pela funcionária Inês, que é muito simpática e atenciosa, conduzindo muito bem o procedimento para o cliente!

The staff was incredibly helpful and friendly and the car was comfortable and clean. We were very happy with our experience with Hertz in Porto.

Bernardo was very helpful! Thanks for making this process efficient and pleasant

Equipe completamente amigável e prestativa. Obrigado Inês e Joana por toda a ajuda

Hertz de Porto recomendo! Foram excelentes e faço questão de citar o nome dos funcionários que me atenderam. Obrigado Bernardo, Ines, Danilo, José e Joana, solícitos, educados e contribuiram muito pra viagem ser tranquila. Valeu muito a pena.

Quick and friendly service. I did not have to wait long for my turn (5-10 minutes) on a saturday morning. Would rent from here again!

Danielo and the team were very helpful in arranging my rental

, . , .

Horrivel. Empregados sempre Ameaçar o cliente se nao está la o carro à hora e dia que fazem queixa de abuso de confiança Sempre a ligar constantemente po cliente. Na entrega do veiculo nem papel do mesmo dao como prova... Serviço ao cliente a nao querer nunca mais.

He was very kind and explained everything in detail. I couldnt bring my credit card, so I deposited 900 euros with a check card. I reserved the smallest car, but they upgraded me to a BMW. I used it very well. I would like to use it again if I come to Portugal. Highly recommended! Every part was good

Pris en charge en centre ville, retour aéroport. Pas de navette depuis lagence de laéroport, on nous indique la navette de laéroport a prendre (qui nest jamais passée) alors que toutes les autres boîtes de location en on une , voir 2 pour certaines. Bon pas énormément grave car il faut 10mn a pieds pour rejoindre laéroport. Cest juste que vous avez beaucoup de bagages.

Snelle klantvriendelijke service

I have rented from this office several times in the last few months. It has always gone well, and with no unpleasant surprises!

Pessimo servizio, scortesia e voglia sfrenata di complicare il noleggio auto, consigliato il cambio mestiere a tutto il personale.

A fuire, une honte,des voleurs

The worst customer service in my entire life (..) Insulting behaviour by customer representative. The most unprofessional encounter I ever had. Complete fraudulent ripoff. I rented a lot of cars but never ever herz again. Watch out for this branch. -------------------------------------------------------------------------------------- 13-03 As I received owners feedback (see HERTZ reply below), I wrote this message to Herz; I like to give my feedback on the extremely unprofessional behavior of one of your sales representatives, his name he gave was Bruno Pinto. He had a tattoo on his finger. His rudeness was unprecedented and out of line. He misused his position and was threatening me and my travel companion to push me out of the Herz office. It was 12PM at night. Talked about his bad day which was completely inappropriate to say the least. I dont accept this kind of rude behavior at all. I was traveling to my father who died that night and this was already enough emotion to carry. ----------------------------------------------------------------------------------- 13-03-2023 I will give full feedback if I get any further information. -------------------------------------------------------------------------------------------- 03/05/2023 received email from Herz: Dear Mr. Liu, First of all, we would like to thank you for letting us know about your experience with Hertz Portugal and we are very sorry to learn about the poor service you have received. As a service oriented company, we rely on customer feedback to help us maintain and improve our service performance standards. The information you have provided is very important to us, since it tells us how our various locations are doing and where improvements are needed. Please be assured the appropriate Hertz Area Manager has been notified of your experience so this matter can be thoroughly reviewed and corrective action taken. In addition, your comments have been entered into a special report that is reviewed very closely by Hertz Management. In addition, we hereby to inform you that a refund in the amount of 243.54 is being issued back to your credit card, regarding the Full insurance cover. Once again, please accept our apologies for the problems that occurred this time. We hope you will give us another opportunity to serve you again soon. ___________________________________________________________ With this in mind, I changed my opinion towards Herz. Their reply is professional and to the point. I accept their apology and appreciate their refund gesture. This is wat customer care is all about. thank you Herz. You will see me back in the near future.

The staff here is excellent and very understanding. They work very hard! Also English is no issue. Expect a wait though as this location is very popular! I hope they can get a few more people working here soon to help out on wait times

Waited 2+ hours for a car that I reserved. 90 min in line and still waiting for car to show up

Booked a diesel, arrived there, only had petrol. Did not receive my invoice. Car was ok.

Overall terrible service. Long line and very slow customer service. I m not sure what exactly is the inefficiencies. Waited over an hour to check in and get our car.

Sehr netter Mitarbeiter mit gab eine freundliche Auskunft. Es ging um das hinterlegen der Kaution mittels Debit Kreditkarte, was dann auch problemlos möglich war.

Unfreundliche Mitarbeiterin, bringt Zeit und Geduld mit.

Trotz Termin, bitte 2 Stunden Wartezeit einplanen, unfähige Autovermietung. Wartest wie ein Vogel im Käfig, Sonne klatscht...

2 Stunden Wartezeit, trotz Terminvereinbarung.

We had a car reserved, the que was out the door on arrival, because there was just one que wether you reserved on line or not. There were 3 people serving with no sense of time- people were stressed and checking their watches. We stood there nearly 2 hours. We had paid for a car for 24 hours and insurance in Porto, for 40 odd euros. Got stung for a 200 euro deposit and double the cost as insurance offered on line is not sufficient. Charges need to be more transparent on line. Collection of a reserved car in this day and age I would expect to be automated, at least provide a fast track que.

Voiture réservée en ligne bien avant notre arrivée (séjour du 16 au 23 mai 2023). La voiture étant réservée pour 9h, nous nous présentons à l agence et là, surprise ! Nous sommes environ 10 personnes à attendre avec notre bon de réservation à la main ! 3 postes de travail au guichet mais un seul personnel ! Toutes les infos concernant le conducteur nous sont à nouveau demandées malgré notre réservation en ligne ??? Quelle perte de temps ! Un peu plus de 2 heures pour récupérer une voiture et finalement différente de celle réservée car plus de dispo ! Gamme inférieure acceptée car trop hâte de partir, et sans ristourne ! À vous de juger !

Atendentes cordiais, recomendo!

Ci siamo rivolti alla Hertz avendo già sperimentato in passato affidabilità e buon servizio. Anche questa volta non possiamo che essere soddisfatti. Abbiamo prenotato (e pagato) con largo anticipo tramite convenzioni con compagnia aerea trovando anche un ottimo prezzo in rapporto alle condizioni offerte. Il giorno del noleggio, che tra laltro era un giorno festivo in Portogallo, ci siamo recati con un po di anticipo presso lufficio trovando un po di gente davanti a noi ma tutti e 3 gli addetti al desk operativi; tuttavia lattesa è stata ragionevole e il personale gentile, disponibile e esaustivo nellillustrarci tutte le condizioni del noleggio, nessuna sorpresa. La vettura in perfette condizioni con qualche danno alla carrozzeria prontamente verificato in fase di noleggio. Altrettanto soddisfacente la procedura di restituzione allaeroporto. Da migliorare forse solo un po la pulizia allinterno dellauto.

Excelente trato, seriedad y eficiencia

Bom atendimento

Agence à éviter !!!! Au moment de la réservation ils ne nous ont pas donné les bonnes infos au sujet de péages et de ce qui était compris dans le contrat, la femme a commencé le contrat hier quand on a été se renseigner et réserver la voiture au lieu de ce matin quand on a été la chercher donc ils allaient nous facturer 2 jours et du coup quand on a été rendre la voiture, au lieu que ça prenne 5 minutes, ça a pris 30 minutes et plein de discussions vu que cette femme n était plus là ce soir Elle nous avait aussi dit qu on pouvait payer en liquide et en fait non mais du coup ils l ont quand même fait. Heureusement que la voiture fonctionnait Même si elle nous l a donnée avec le coffre mal fermé donc on a déjà dû s arrêter juste après avoir démarré

Too slow

Un grand merci pour laccueil

Very long waiting time till you get the car. You have to wait for someone to drive your car to you and we are now waiting 2 hours for a car :(

For someone who reads a lot of reviews I was hesitant about renting a car. I still decided to go with Hertz due to the really cheap price. We had to wait (but it s also high season and they certainly did everything in a timely manner). It was a super smooth process and we also got a brand new car. They explained the contract in detail. Even twice when you had a question. I def recommend Hertz!

Pessoas simpáticas e carros em bom estado

Nous avons poireauté 2h avant d avoir la voiture que nous avions réservée sur internet!

Nous devions avoir une voiture A lors de la réservation ou similaire puis on reçoit un mail 48h avant et on a finalement une voiture B. Le jour même nous avons finalement eu une voiture C (qui je trouve nest pas similaire à la première que nous devions avoir). Un peu long je trouve à faire toute ladministration, ensuite si vous ne posez pas de questions ils ne vous expliquent rien. Pour clôturer la voiture nous pensions que la clé verrouillage classique suffisait mais il a fallu regarder sur internet comment faire car la voiture ne fermait en réalité que les portes et pas le coffre... On nous a dit quon avait le GPS inclus sur la petite tablette mais pas du tout, donc le co-pilote doit tenir le téléphone, il ne fallait pas être seul. Depuis le 1er avril au Portugal toutes les voitures de location ont lobligation davoir un pass télépéage (6 le service), pas besoin de sarrêter pour payer. Nous avons eu pour un peu moins de 200 pour 3 jours. Personnel tout de même sympathique dans lensemble, heureusement.

Although I declined Super Cover it was later charged when the final invoice came. I was told at the store the amount was for the credit card hold, this has never happened to me with a rental. Feel scammed.

Agence de centre ville en sous effectif. Queue et perte de temps assurée. Venir 60min avant votre horaire prévu pour ne pas bousiller votre location et votre journée. Jattends maintenant de voir comment on va pouvoir dealer ce retard pris à cause deux, la voiture et comment se passe le retour Update : 1h30 ppur avoir la voiture. Un petit calvaire mais le staff est très aimable. Courage à eux !

Reserved a pickup for an automatic small car for 10:30am. I got there at 10:30 and they told me they wouldn t have any available cars until 2pm. I was going to drive to Peneda-Geres National Park on my trip here to Portugal, and I couldn t do it.

I cant believe I am giving a car rental 5 stars, but given the typical service and experience from previous rental offices, particularly in Europe, this one stands above the rest. Rental process was smooth and stress free. No hidden surprises or hard sell on extras. What really put them apart from all others was that they were friendly, accommodating and efficient. One last detail they did without asking which was unbelievably helpful was they switched the language and settings for the car to English. Typically you have to do this yourself and its always a struggle doing this while in an unfamiliar vehicle while trying to leave the facility in an unfamiliar place, so having them do this without asking was such a nice touch!

Fomos bem atendidos pelo João em caicais(Portugal) e devolvemos no porto na rua Santa Catarina, e também fomos bem atendidos pelo Danilo, e graças a Deus não tivemos nenhum problema. Estamos aguardando o estorno do excedente do pré pagamento.

Atendimento muito bom e preços razoaveis.

Expérience plus que décevant pour une grande enseigne Attente beaucoup trop longue . Le personnel est accueillant , professionnel mais débordé. 3 personne à lacceuil mais qui sont multitâches car non seulement ils soccupent des documents, ils donnent les voitures tout en vérifiant leur etat : resultat il ne reste souvent quune personne à lacceuil pour la prise en charge du client Nous sommes arrivés à 10h50, il y avait 6 personnes devant nous dont 3 déjà au comptoir Nous navons eu nos documents de prise en charge quau bout de 50mn . Et ensuite 40 mn pour que lon puisse avoir la voiture. 1h30 en tout cest inadmissible . Cette agence ne respecte ni ses salariés qui sont sous pression , ni ses clients qui attendent un temps infini. Hertz à Porto nest absolument pas à la hauteur

Took almost an hour to get a car, even with a reservation. I also didnt get the car type I reserved

Busy location on a national holiday, but professional and competent staff helps make things smooth. Two thumbs up!

Asseguraram um carro a gasóleo com a minha companhia de seguros e quando cheguei ao local o carro era a gasolina. Ninguém se responsabilizou no momento e tive que recolher o carro que não estava acordado.

Ik had 2 maanden vantevoren een auto gereserveerd bij Hertz, welke om 10:00 uur opgehaald kon worden. Toen ik daar om deze tijd arriveerde stond er voor de balie een lange rij wachtenden. Uiteindelijk duurde het ruim 2 uur voordat ik aan de beurt was en daarna duurde het nog eens bijna 2 uur voordat de auto kwam voorrijden! Wat een wanvertoning. Nagevraagd of dit iedere dag het geval is en dat bleek inderdaad zo te zijn. Mijn advies: huur ergens anders een auto.

The rental was straightforward and the staff were helpful despite being clearly overworked. Had to wait about 40 mins at the counter (mainly because of other customers being difficult) but otherwise great.

Waited a total of 3 HOURS for our car. The initial line for the counter wrapped around the outside and took about two hours, then we had to wait an additional hour for the car to arrive. They did not have enough cars so they were sending them over one by one from their airport location. The most inefficient system ever and the counter woman said that it is regularly like this. We rented in October - I cannot imagine what this clown-show would be like in peak tourist season.

Incredibly slow service. Amazes me that they are so inefficient with every rental transaction.

Foi-me cobrado portagens quando não passei em nenhuma. O valor é pequeno, pouco mais de seis euros. Não dá para chatear e pode ser que faça falta a alguém. Não recomendo

Update: I regret I left a 4-star review, now I have to change to 1 star because I found they charged me a full day rent because of their own fault!!!! Its their fault to deliver the car 30min late and to review the car 30min late, so they charged me this 1 hour to a full day rental, this is absolutely abusive!! Freaking fraud!!! Do not go there, just run away from it! The number of staff there cant match the high demand, this is the only problem I had. I read in the comments that this store is scandal, they grab your deposit money or some guy is rude, I had none of that. I waited 30min for the car to be delivered, also 30min for the car to be checked, because too many tourists were waiting. But I wouldnt consider it as unbearable. One minor detail: when they deliver the car, its so wet with water drops, very hard to spot those tiny damages. But in the end, the full coverage insurance saved me.

Inexcusable wait time. Very disappointed they seem to have no ability to expedite. The screaming baby didn t make a difference to them, but annoying to 11 others waiting.

Warten schon Wochen auf die Freigabe der Ksution geht gar nicht

Not a good value, low automatic selection (apparently my only option was $130Eu/day Tesla), inconvenient or intentionally difficult reservation/drop off days/hours of operation on weekends. I was told not to reserve in advance but to come back in person for discount 1 day before i wanted rental. I was given a discount but still cost would be $50Eu per day more than the rental company I used (electric savings vs gas doesn t justify this to drive to Nazare), plus extra $40E if i wanted to drop at the airport, plus add $30 in HWY tolls if you have to drive hwy to get your car back in time or find electric charging station for tesla, closed on Sunday so you need to rent extra days or return car by Saturday at 6pm. One staff member Bernardo was very polite and professional and he s only reason for 2nd star.

Gostei muito do atendimento pessoas muito simpaticas e um ambiente muito bom continuem sempre nesse ritmo abraço para todos .Agostinho Pereira

Atendimento excelente, equipe muito prestativa

Very good and fast service!!

Excelente atendimento por parte do Tiago, ótimo preço, amei recomendo.

Excelente atendimento, muita simpatia e gentileza!!

Ótimo atendimento por parte de toda equipe, ótima localização, e rápido atendimento.

Gostaria de deixar meu agradecimento à toda a equipe da Hertz de Santa Catarina, em especial ao Danilo, à Joana e ao Tiago por todo o carinho e paciência ao nos atender. Apesar do veículo inicial que havia sido reservado não estar disponível, eles prontamente solucionaram o problema e me deram um veículo de categoria maior, até que o reservado chegasse (chegou em 15h +/-). Posteriormente ao enfrentar problemas de logística com o P2 (elétrico) fui, novamente, prontamente atendido, resolvido pelo Tiago. Não tivemos absolutamente nenhum problema com questões de depósitos e franquias. Um muito obrigado à todos os envolvidos.

Excelente atendimento e um preço super justo. Carro de ótima qualidade.

Excellent

Menteurs et arnaqueurs !!!!! à éviter à tous prix!!! Caution exorbitante, toujours bloqué après 15 jours, alors quils promettent pas plus de 3 jours...

Long waiting time ~ 30+ min Incredible expensive insurance Expensive hidden fees/tolls on highway

Loueur de voirture, prix exorbitants, préférez lareoport

I dont like how they treat customers

A éviter. Une équipe très mauvaise sans scrupules. Aucun sens du service. Aucun respect et sens du service clientèle. On a réservé un Vito depuis trois mois pour des vacances en famille. On arrive le matin et pas de véhicule. Ils m ont pas eu l élégance de nous avertir au moins. C est une catastrophe. A éviter sans hésitation, des arnaqueurs. HERTZ doit avoir honte !!

Nul nul !!! Une honte, jai réservé ma voiture il y a 6 mois, confirme la veille, il nont pas la voiture le jour demandée. CE SONT DES PIRATES !!!!! TOUS LES GENS QUE JE CONNAISSENT CE SONT FAIT ARNAQUER, CE SONT DES ESCROCS, DES VOLEURS .... Il sen foutent ...

Good

We got a other car and they charged us more

Accueil agréable explication claire..

Worse thing! We had to wait 2h30 to get our car, no seat for the baby we had to go to the airport to get one!!! Not advisable!!!

scorretti!!! avevo prenotato una macchina categoria C. Arrivo per il ritiro e mi propongono una macchina che mi pare di categoria inferiore e chiedo se è la stessa categoria. mi dicono di si. io insisto e chiedo di vedere le loro categorie e i modelli e solo a quel punto ammettono che la categoria è inferiore. per contratto devono dare categoria uguale o inferiore a quella prenotata quindi cercavano di fregarmi. se non avessi insistito mi sarei preso lauto più piccola. alla fine mi hanno dato un auto leggermente più grande, ma che approccio scorretto!!! sconsiglio vivamente

they gave away my reserved vehicle before the alloted time and have me a damaged vehicle. no respect for their customers

Péssimo serviço, não recomendo

Descaso com cliente. Pagamos reserva antecipada, chegamos na loja e simplesmente não tem carro, nem com reserva. Temos que esperar 3 horas porque além de tudo vão parar uma hora e meia pro almoço. A opção que deram foi de tentar ir na loja do lado alugar um carro lá porque não tinham carros aqui e nem fariam nada para ajudar. E ainda mandaram a gente ir tomar um cafezinho na rua. A impressão é que o problema é nosso. Descaso total!

Very kind and professional. The car was on great shape. Everything you should expect from Hertz.

Muito bom atendimento, bem localizada, funcionários educados, prestativos

The car was prepared with one hour delay. Too expensive.

Fast and good service

Agence de voleurs, allez ailleurs!! Vous annoncent les prix sans tva! Vous font payer une journée entière avec toutes les assurances pcq vous arrivez 1h en retard - selon eux Continuent de prendre votre argent en plus de ce que vous avez déjà payé! 10 jours après avoir rendu la voiture et après reçu ma caution, ils continuent à me prendre 20 pour on ne sait quelle raison. Prix initial: 171 Prix total : + 500 et apparemment ce n est pas finis..

Había mucha gente por lo que tuvimos que esperar bastante para recoger el coche. Las reservas hay que hacerlas por la web ya que no admiten reservas presenciales.

I got there and they had no ideia about the reservation and sent me to a dealer that had no cars available therefore I was made to wait 3 hours for a car which I was informed was a very regular thing. Everything was going great until I returned the car. 2 people checked the car and hand me the paper to sign for the return which after the 2 people checked found nothing wrong and the slip read a certain price to which I signed. About a week later, me a student, get charged 200 + above the fair I signed. No justification, no receipt via email, nothing, they just up and decided what they wanted to charge into my credit card without informing me of any of it. After going to the dealer they say they have nothing to do with it, they don t have a manager and I should just go my way and if I want to complain I should call their customer service. Never have I encountered a ruder costumer service. I don t know what sort of training they have but I believe none, because I don t think any of my calls, by different people were responded correctly. Always rude, always saying that they have nothing to do with it and honestly I was directed to the sales department first every time I tried to call them. I complain via email, and 20 days later they admit the error saying they really did not inform me and my case did not go through their procedures and they re solution is thank you for informing us of our bad service. Honestly I ve always heard about car rentals being bad but I am shocked and honestly would never go to hertz again. That was the sneakiest thing I ever saw and is probably illegal . They took advantage of the fact that they saw a young student, informed me of nothing and simply charged my card with whatever they wanted to put on the car which informing me of anything so that I could see the options myself. The car may have been dirty, but it did not get dirtier after it was thoroughly checked by 2 employees and I signed the paper stating the price. Very poor service on all fronts.

Nul 2h00 pour la récupération de la voiture,des frais non compris,allez ailleurs,aucune organisation cette agence.

Muito bem atendido.

Gud Service and gud staff and Gud conditions Cars

I rented a car from Hertz and I am having a terrible experience. Not only have they not returned the deposit money but they have charged me the rental cost again. So instead of having been charged the 300 of the cost of the rental they have so far withdrawn 1600 without explanation. The staff that rented us the car said we would receive the refund automatically. This is what happened two weeks ago when I rented from another company in Spain. This was not the case with Hertz. To date, renting the car with Hertz for 3 days has coated me 1600 . I have been calling Hertz Portugal without receiving any answer from any operator. I am glad I at least am not calling them for road assistance because I would have received none. Thanks Hertz

Hey !

There were no automatic cars Otherwise everything was fine

Muitos simpáticos.

Hertz de Porto Scandaleux ! 4h d attente en plein soleil pour avoir notre voiture. Pare brise dégoûtant qu on ne voyait pas au travers ! Personnel incompétent et contre productif Voiture pas en ordre d entretien de 60 jours Accueil fait par la technicienne de surface épouvantable ! Vraiment un scandale !

One of the slowest and less friendly rentals I have been. 3 persons in front of me in the line and it took over 45minutes to give me a car that was already booked thru Expedia.

Great experience all around, vehicle was sparkling clean and new, staff at check in were friendly and courteous. Will definitely use it again.

Waardeloze service. De auto had allerlei problemen, onder meer met de accu en een van de banden die bleef leeglopen en elke twee dagen opgepompt moest worden. Maar dat moesten we allemaal maar negeren, de schuld werd gegeven aan alle sensors die de auto heeft (?!). De medewerkster van Hertz zei alleen maar dat zij er niets aan kon doen, alsof het persoonlijke feedback was. Ik kreeg niet de indruk dat ze de auto volledig gaan nalopen op alle gebreken voor de volgende huurders.

Atendimento qualificado

Muitas marcas de viaturas para venda,bons preços

I had incredible service everywhere in Porto except here. The man at the desk was flat out rude right from the start, added an extra day without me requesting it, added the extra fuel charge without asking me, refused to reprint the contract when I told him this was incorrect. Avoid the head ache and go to any other location or rental agency.

Que dizer de uma Empresa Profissional ? Desde a receção até à entrega da viatura, correu tudo normal.

I have had two really excellent experiences of renting through this Hertz office in Porto City Centre, directly. On both occasions, really friendly, knowledgeable staff. Had meant to write a review having received top service and a complimentary upgrade on a previous trip, but with that positive experience in mind, returned for our latest rental. Definitely have our business for future trips. 5 Stars.

Atendimento, serviço pessimo

Parle français

Eficientes , simpatia.

Muy amable atención por parte del personal, gracias

Funcionários simpáticos

Atendimento super rapido

Muy buena atención

Damaged car, full of marks and dents and poorly washed. I do not recommend it.

Rented from them on two different occasions during our stay in Porto and overall was a great experience -- cars were clean, staff were friendly and efficient.

Ótimo atendimento.

Not reliable

Francamente decepcionante. Muchísima gente, muy lento, mal servicio. Los coches entrando y saliendo muy cerca de los clientes, riesgo de atropello evidente. Todo el mundo quejándose. Una vergüenza de oficina.

Very rude guy at the desk. Our rental had a flat tire, we changed it by ourself and went to this hertz store. The guy was very rude and told us we need to the car company and get a new wheel. He did not even bother to come check the car outside. This is being a gold plus member. I called hertz helpline after this incident and they told me the agency is supposed to check it, give us an estimate of the repair and give us a new car. Do not go to this store and talk to they bearded bald guy at the desk

Muito atenciosos!

De auto was van in BE op voorhand geboekt én betaald. Om 10 uur mochten wij hem afhalen. We hebben 2 uur moeten wachten omdat er 10 mensen voor ons waren. Dan was het eindelijk onze beurt. Nog papieren in orde brengen...en nóg eens wachten op de auto want die was er er nog niet...pffff. Jammer van de verloren vakantie tijd.

Péssimo serviço. 1 hora para pegar um carro! Pessoas na fila e carros no meio da rua, garagem pequena. Um verdadeira vergonha

Worthhhhh ever!!! Waited for 3 hours to get a car!!! Do you favor rent from a different place!!!!!!

Não indico a ninguém. Fiquei 3 horas para pegar o carro, que eu tinha RESERVADO para alugar. Lugar cheio, atendimento fraco, os carros ficam na rua e poucos na garagem. Para devolver o carro, tive que pegar fila de espera também. Não percam tempo e aluguem carro em outra empresa de locação.

Muy decepcionado con esta compañía en este país. Tenía el seguro hecho desde España y aun así he tenido que contratar el seguro con ellos o de lo contrario no me daban el coche. Lo dejo con un cuarto de depósito y me lo cobran completo, diciendome de forma grosera, llévalo y lo llenas. No creo que alquile de nuevo con ellos, ni aconsejo a nadie que lo haga.

The slowest Service ever. We had to wait one hour to get our car and now i have to wait one hour to return it

Vriendelijk geholpen, duidelijke uitleg. Duurde in totaal klein uurtje voordat alles geregeld was inclusief wachttijd.

Zeer vriendelijk personeel super goed geholpen

Rapides gentils efficaces et à lécoute. Tout était très clair et cela fait plaisir davoir ce niveau de service. Merci. Obrigado

Really good experience with Hertz in Porto! The car was in good shape, very short waiting time and friendly staff. We returned the car at the airport which took about 2 minutes. Excellent service! I highly recommend renting a car at Hertz.

Decepcionante el alquiler de coche con esta compañía. Nos hemos sentido timados y estafados con la asignación de un coche de alta gama que no queríamos coger pero no nos dejaron opción de elegir otro porque NO nos lo alquilaban de ninguna manera, convenciendonos que era el más barato que podían darnos. La lástima es que nuestra compañía aseguradora nos había hecho una reserva previamente y tuvimos que hacer la gestión con ellos.

If you re an American, avoid this location at all costs. It s not what you expect from Hertz. They browbeat the customers to accept unnecessary insurance, plus the wait is incredible. With only 4 customers in front of us it took almost 90 minutes to get our car. Go to the airport!!!!

This is the worst Hertz we ve ever been to. The service is awful, rude and inefficient. Do yourself a favor and avoid renting cars here. We ve never had a negative experience with Hertz before coming here.

2 hour wait for a reserved car.

Confiável e correta

Ruim pra sair

Estive na loja 2 horas para levantar uma viatura com reserva. Lamentável

Bom atendimento, mas pactue , contrate com muita clareza, se não se surpreenderá com cobranças extras

Top

Service was slow but that s normally the case at any rental.

Poderia ter sido melhor. Ao receber o carro tinha marcas de sangue no volante. O que percebi depois que já estava na estrada. O atendimento na recepção da retirada e entrega foi muito bom.

Estuvimos cinco días en oporto, alquilamos un coche Y tuvimos un mal servicio Nos dijeron que si retenían Tres mil euros para alquilar el coche , no hacía falta pagar el seguro , y nos retuvieron el dinero y nos cobraron el seguro.no volveremos alquilar en esta compañía Nos an robado literalmente Eviten alquilar en esta compañía en oporto

9 20 . . ... ^^