Rent a Star em Prior Velho

Uma empresa consolidada no mercado , com um ótimo atendimento personalizado e carros novos e maravilhosos !

Excellent quality vehicles Specialized service Amazing staff

Aluguei um Mercedes classe A, o carro estava impecável. O atendimento e serviço prestado foi excelente, sem nenhum problema. O transporte de/para aeroporto também foi muito rápido. Paguei também a pre-lavagem por 15 euros o que me parece um preço razoável. Proxima vez que precisar de alugar um carro em Lisboa será esta empresa.

Experiência excelente, algumas análises aqui no Google deixaram a gente assustados, mas a empresa é séria e tudo foi excelente, atendimento muito bom, rapidez na retirada e devolução, carro confortável e tecnologico e ao final de tudo deram a lavagem de cortesia. Me parece que são avaliações querendo difamar a empresa. Recomendo a locação do veículo

The Ma agency charges a fee of 45 Euros after 8 p.m. After 7 rentals this year. Too bad because recent cars.

Alles super geklappt. Abholung am Flughafen, netter Service und nach Abgabe wieder zurück zum Flughafen gebracht wurden.

Great Service and prices....

The best car rental company in Lisbon. New cars in excellent condition and only top of the range at affordable prices. 5 stars for everything. Especially the staff.

I have been waiting for the deposit to be returned for 4 months and to this day, NOTHING. The staff at Prior Velho are extremely arrogant. I do not recommend it.

Essa empresa é uma burla. O próprio dono comenta sobre a empresa. Piada. Não pagam os direitos dos funcionários, só lançam na segurança social...de bonito, só os carros mesmo.

Excellent Mercedes vehicles Very good prices

Problemlose Anmietung jedoch eine 15 Euro Reinigung angeboten, die bei anderen Anbietern inklusive ist. Sofern man das nicht bei Anmietung bucht, kostet es 25 Euro. Großer Minuspunkt. Anfahrt zur Station dauert etwa 10 Minuten.

Très bonne agence avec du personnel sympathique. Nous avons louer un véhicule pour deux semaines et nous avons été surclassés. Le véhicule était quasiment neuf. Nous recommandons

Muito bom serviço

Very bad experience, I would never use this agency again. I strongly advise against it!!! This agency has more than fraudulent practices To flee!!!!!

Levantamento de viaturas é aqui

Serious, friendly and professional agency. I highly recommend them! The vehicles are great.

Très bonne agence. Personnel sérieux et à lécoute. Ils ont même un véhicule pour nous amener ou récupérer à laéroport. Je recommande

Never in my life, I met staff so amazing and helpful like at this place.

Serviço 5*

EMPRESA LIXOOOOOOOO!!!!!! DIRIGIDA POR PESSOAS DESONESTAS! Bandidos

Vraiment mauvais service à la clientèle et très chers pour la qualité des autos quils louent. Non, seulement les employés sont incompétents mais en plus, ils sen foutent de leurs clients. Il existe de meilleures compagnies de location de voitures à Lisbonne. Fortement à éviter comme compagnie.

Abbiamo noleggiato in classe A praticamente nuovo , aveva 14 500 km. Il personale e stato molto cortese e super efficiente sia in fase di check in che check out . C è il servizio navetta che ti porta in aereoporto. Consigliato

Abbiamo prenotato l auto con qualche mese d anticipo per andare sul sicuro e le carte da compilare per averla hanno richiesto circa una mezz oretta, ma poi ci hanno dato un gioiellino d auto: Mercedes benz classe A! L auto presentava già alcuni difetti, ma li abbiamo segnati tutti insieme al ragazzo che lavorava lì e abbiamo fatto anche alcuni video. Oltre alla nostra auto, avevamo una vasta gamma di altri modelli sempre Mercedes molto belli e ben tenuti. L auto si è comportata molto bene ed aveva moltissime chicche tutte da scoprire! Il prezzo per l auto è risultato più basso del previsto così come il costo per il diesel. Non hanno richiesto di lavare l auto al ritorno e non hanno trovato difetti. In più ci hanno offerto un passaggio gratuito all aeroporto su uno shuttle (offerta valida anche per l arrivo all autonoleggio). Un ringraziamento anche al ragazzo della reception che è stato molto gentile e super disponibile anche nel consigliarci posti da visitare in Algarve! ( parlava molto bene l inglese)

You take the shuttle from the airport and it drops you off. All the car rental places are here.

Alles hat perfekt geklappt. Von der Abholung am Flughafen über den Service vor Ort bis zur Rückgabe des Autos. Der Mietwagen war in einem perfekten Zustand und sauber. Absolute Empfehlung!

Hyggelig å leie bilen Rent a Star.

Very good experience, rented a class A for 12 days, no problem with it and they took it back at the return relatively fast.

Viaturas com qualidade e simpatia no atendimento

Checkout was disastrous. Almost an hour and a half until we got out, most of the time was spent filling paperwork. Very much over the top and the information ought to be with them in advance anyway. They demanded 10 euro for cleaning the car. They missed marking some small damage in the car, it was overall a stressful checkout. Checkin was fine, very efficient. Car was good condition.

Viatura em boas condições, mas deve-se ficar atento ao nivel do combustível, atendente coloca que está cheio no contrato quando nao está. Ao devolver o cliente acaba no prejuízo.

Sempre muito atenciosos e disponíveis para prestar um serviço 5 estrelas, é a segunda vez que utilizo os vossos serviços e senti me sempre um cliente especial! Muito obrigado Rent a Star!

Showed up for the reservation and they wouldn t let me get the car.

Biem although they try to sell you insurance that you dont need.

Great service, easy shuttle, good car, always reachable by phone

Perfect service, good car, reasonable pricing. I had a very nice experience.

Good vehicles, impeccable, friendly and professional 5*

Muito bom !!! Segunda vez que utilizo . Viaturas limpas, novas, atendimento impecável!! Recomendo ! 5 estrelas.

I only put 2 I waited 20 minutes for someone to come and pick me up, knowing that there was no one waiting to pick up the car The car was super clean Super friendly counter service

Com os comentários que tinha visto sobre os Rent a Star do Porto e de Faro, tinha medo de alugar no Rent A Star de Prior. Acabei por alugar um Classe A, para fazer uma viajem durante um fim-de-semana de Junho de 1.100km. Nada a dizer, foram 5 estrelas, simpáticos e honestos. Recomendo a Rent a Star de Prior Velho!

Viaturas atendimento top

Bom atendimento, muito prestáveis e atenciosos.

La voiture rendue avec quelques heures de retard est facturée pas 1 journée mais un montant forfaitaire correspondant à plus de 2 jours de location (sans mention dans le contrat). Questions sur des rayures existantes avant la location L expérience n est pas des plus agréables..

Unfriendly. They say they accept credit cards they don t accept. Almost 30 min to get the car. Useless service.

Good checkout experience, includinga free upgrade to a fantastic car. Only one start deducted because they didnt meet us at the airport. Possibly that was a mix-up with the booking platform, though.

I ve rented through rent a star lots of times and always had a great experience. Great cars for much less than other car rental companies. Staff are friendly and never had any problems.

Top service at all levels, from the assistance to the friendliness and professionalism of the staff. I usually go to Portugal several times a year and I wouldnt want any other agency. Thank you very much.

Would definitely not recommend this to anyone. They charged us for a scratch the car had before with some weird explanation. People also could not speak English and didn t want to communicate.

Helder Santos o proprietário não vale nada só enganar pessoas evitar este lixo de pessoas a 100% não recomendo

Very friendly stuff. The car was in very good state. Make sure to have an insurance, because the cars are in perfect conditions and they pay attention to any scratches

Bonjour, je ne comprends pas vous cométaires car j ai déjà loué plusieurs fois même pas mal et je n est jamais eu des problèmes. Oui je ai attendu un peu mais chez les autres loueurs c est paraît, désolé mais je ne comprends pas vous commentaires négatifs, je donne cinq étoiles. Merci à Rent Star

Auto perfetta e in ordine. Buon servizio. Corretti

Top

Good deals and accommodating

Mitarbeiter waren sehr lieb auto war sauber nun abholen am Flughafen erfolgt mit Verspätung. Dann haben wir ein Auto mit kaputte Reifen bekommen.

On paye 60 euros pour rien le loueur nous dis oui payé par internet tout iras bien il demande 1300 euros Pas de soucis on paye ça fonctionne pas matériel bidon on peux pas ce faire rembourser !!!!! Une honte mal honnête ne venez jamais !!!!

Une grosse arnaque. Le monsieur de laccueil nous dit de réserver et payer sur internet, ce que lon fait. Ensuite il nous demande une caution de 1 300 donc ok. Et finalement seules les cartes de crédit (et non débit) sont acceptées, donc impossible davoir la voiture et aucun remboursement. À surtout éviter !!

Awful post rental service. Had several unknown charges to my credit card up to 2 and half months after the rental. Contacted the rental company several times to ask what the charges are about so long after the rental and asked for receipts. Never had a reply. In the end had to cancel my card and report them to the bank and Visa as fraudulent charges and asked them to take action. Will never use this company again.

Fui extremamente bem atendido pela Fabiana e pelo Lucas, o valor pago foi excelente e tudo o que precisar foi feito. Mais do que recomendo

Amazing car and even better service.

I do rent cars quite often in Portugal. It was one of my best experiences. The staff was super nice, the car much better than expected and I even got my mobile phone back which I forgot in the car. They also told me at the beginning that I have to bring the car back clean or they will clean it for 10 EUR. So no hidden cost or anything like that.

Personnel très sympathique, les locaux ont été refaits, les voitures en très bon état et les employés vous informent des prestations mais ne forcent pas à faire des assurances complémentaires. Seul bémol un supplément de 45 si vous prenez la voiture a partir de 20h00 ou vous restituer avant 7h00 si jai bien compris la note affichée au bureau.

Ewige Wartezeiten und das im kostbaren Urlaub. Wir mussten erst anrufen, damit wir mit 20 min Verspätung geholt wurden. Der Fahrer war null kommunikativ. Jetzt warten wir hier schon seit weiteren 20 Minuten auf das Auto ohne Ziel in Sicht!

We had a beautiful car for a great price and no issues with pickup and return. Although we had to overcome some language barriers, we had a good experience having booked our car upfront with a travel agent. Yet, beware that processes are slow (~30 min for pickup / return incl transfer).

la verdad tuve buena experiencia, fui asustado por los malos comentarios. Cuando me dieron el auto habían unos detalles que no estaban anotados así que hice que me los anotaran, la verdad hasta que entregue el auto tuve miedo pero no me hicieron cargos adicionales. Lo único malo es el tiempo de espera y que no había nadie en el aeropuerto para recibirme.

The car was OK. The price is OK, too. However, please be aware that there will be a hidden cost of 10 EUR for washing and cleaning the car!!!! 10 EUR for a carwash is not much but the fee should be stated online when you reserve the car. There was nothing written online and the company has suprised us with this fee (Blackmail incl.: if you do not accept, they charge 15EUR when u return the car). Personally, I must say, it is ridiculous to charge 10 EUR for washing the car, something which is included with most big rental car companies.

Ottimo servizio, ragazze cordiali e disponibili, lingua inglese. Allarrivo, dopo la chiamata abbiamo atteso solo 10/15 minuti. Abbiamo pagato in anticipo il lavaggio auto così da avere lo sconto (10 euro totale), consigliamo di prendere la via verde perché alcuni tratti autostradali sono privi di casello, solo digitali. Controllate bene la carrozzeria insieme al personale prima del ritiro e andrà tutto bene! Ci sono molti benzinai intorno al noleggio.

Long wait with only one person to answer Lets run to catch the plane

Lamentavelmente uma empresa estipulada para roubar o cliente. Um patrão que não os tem coragem de enfrentar o cliente e perceber a situação e empregados treinados para encontrar qualquer risco mais pequeno e escondido que encontrar para roubar dinheiro. UMA VERGONHA ! VEJAM OS CARROS A LUPA ANTES DE OS RETIRAREM DO LOCAL POIS QUANDO OS ENTREGAM UM RISCO QUE A OLHO NU MAL E VISÍVEL ELES VÃO COBRAR.

Incompétent a fuir plus de 50min pour récupérer une voiture alors que nous étions seul service nul

I have rented with Rent a Star 5 times now and I have always been very pleased with their service, the cars and rental conditions. Both Renato and André helped me with everything I needed. Will come back and I always recommend this rental place to friends and family.

Trying to scam at every opportunity, but can be talked out of most. Bad company with genuinely friendly employees. Still the cheapest, but expect at least 50% more than what was booked.

Voiture nickel comme neuve jai pu loué une Mercedes classe A pour le prix dune fiat Punto chez un loueur concernant, la navette est venue nous récupéré a laéroport a larrivé et ramené au retour très bonne agence

Il peggio del peggio dei noleggi auto. Allarrivo in aeroporto attesa di oltre un ora di un addetto. Successivamente attesa di oltre un ora di un auto, che non era quella da me prenotata, ma una di categoria superiore (allo stesso prezzo). ATTENZIONE QUI È LA TRUFFA. Alla riconsegna mi contestano una lesione come una capocchia di spillo sul parabrezza (nemmeno visibile se non lo si andava a cercare), certamente preesistente, e mi trattengono dalla carta di credito 400 . LADRI, LADRI, LADRI. La cosa peggiore è che, con laereo in partenza, non si riesce nemmeno a sporgere una denuncia alle autorità locali. Una mia successiva segnalazione, al rientro in Italia, ad un unufficio preposto per la tutela dei diritti europei è stato un vero buco nellacqua. Ho segnalato anche la cosa a Ryanair, sul cui sito avevo trovato il link di questo autonoleggio, ma non mi hanno degnato neanche di una risposta. Complimenti anche a loro. In Italia, ma anche allestero, ho noleggiato frequentemente auto, ma delinquenti come questi non ne ho mai trovati!!!

Boa experiência. Bom carro (novo). Pessoal simpático. Transferencia para aeroporto sem problema. Preço correto e bom atendimento ao cliente.

Ainda estou a espera de uma resposta pelas multas que tive de pagar de falta de pagamento de via verde. Já ando há semanas a ligar para vocês e gastando muito dinheiro em telefonemas da Alemanha para aí. Gostava que me dessem o dinheiro das multas e o dinheiro que paguei para a via verde que não funcionou. Caso isso não aconteça vou entregar ao advogado e depois quem tem de responder a isso são vocês. Não recomendo simplesmente porque gozam com a cara das pessoas....

Ich bin bei Vermietungen im Ausland immer skeptisch aber es hat alles reibungslos funktioniert. Leider habe ich vorher vergessen die Schäden an den Felgen dokumentieren zu lassen, das wollten sie mir erst berechnen. Nachdem ich aber sagte, ich hätte vergessen sie vor ab zu checken war alles in Ordnung und ich habe die volle Kaution zurück bekommen. (1300 ) Das Auto muss gewaschen und gesaugt zurück gebracht werden das könnt ihr überall an größeren Tankstellen für 2,50 selbst machen. Vollkasko Versicherung hatte ich über einen der klassischen Anbieter in Deutschland (billiger Mietwagen usw.) Die Routen habe ich ohne Mautstrassen gewählt, so spät man sich die Kosten für das Gerät. Man kann aber auch auf fast allen Straßen in Portugal direkt vor der Autobahn die Maut so zahlen. Falls ihr keinen schwarzen Van (Shuttle) am Flughafen seht, ruft kurz die Vermietung an oder einfach sobald ihr landet. Sie brauchen 10 min zum Airport und sammeln euch dann ein. Ps: zu wenig Leute hinterlassen Feedback wenn etwas gut läuft sondern eher wenn etwas schlecht ist. Ich war zufrieden, alle waren freundlich und zuvorkommend- super Team

Mit Tricks wird hier versucht den Kunden das Geld aus der Tasche zu ziehen. Absolut nicht empfehlenswert!!

NÃO RESERVEM COM ESTA EMPRESA!! Eles quiseram nos cobrar uma taxa extra de 45 por pegar o carro depois das 20h, sendo que NÃO havia essa informação no voucher da site parceiro (OPODO) da empresa em que foi reservado. Reservamos o carro para ser levantado às 23:30 sem nenhum custo extra. Achei isso completamente desonesto e vergonhoso. Meus amigos serão avisados para não irem a esta empresa, assim como todos os meus clientes e evitarem uma grande dor de cabeça.

Venho agradecer a atenção que me foi dispensada na Rent Star do Prior Velho, tanto na recolha do carro como na respetiva entrega. Dou as 5 estrelas pela simpatia dos funcionários que me atenderam, bem como o carro que me foi disponibilizado durante 14 dias (o da foto), novo com apenas 405km, tendo sido eu a estreá-lo com o primeiro aluguer. Na entrega apenas veio mais sujo do que me foi entregue, mas normal, sem qualquer risco nenhum e por último referir que fiz cerca de 3600km com ele. No final o funcionário ainda me deu um cartão, para caso precise alugar novamente um carro para o contatar.

Preços interessantes, bons veículos, limpeza boa

Jà é a segunda vez que tenho a oportunidade de alugar um automóvel na Rent a Star em Lisboa. Foi sempre uma experiência agradável. Frota moderna, pessoal impecavel. Serviço de pico up e drop off no aeroporto muito pratico. Se tiver de escolher uma companhia de aluguer de automóveis em Lisboa não hesite em alugar na Rent a Star.

Atendimento de primeira do início, desde a recepção até os demais. Sensacional

Atendimento excelente! Equipa muito preparada e educada! 5 estrelas por que não posso dar 100 estrelas! Carros muito bem desinfetados! Vou voltar de certeza!

Foi boa são prestativos e bons carros.

Procedimento de locação simples, rápido e fácil!!!. Tive upgrade gratuito do veículo, sem burocracia e com uma Excelência no atendimento, fora do comum aqui em Portugal! Alugo carros aqui em Portugal há 2 anos e a Rent a Star é, com certeza, a melhor locadora de carro de Portugal. Excelência em Atendimento, fazendo de tudo para atender as necessidades do cliente da melhor forma possível, Custo-benefício, além da qualidade dos carros Mercedes (TOP!!!!) Muito Obrigado a toda Equipe da Rent a Star Lisboa, Prior Velho: André, Fabiana, Lucas, Tiago!!! Experiência Excelente!!! A Rent a Star é TOP!!!

My first experience with Rent a Star was excellent. The staff were super professional and polite. I really liked it and I intend to rent here again. I have no complaints.

Normal

So far, everything is fine. I picked up the vehicle 2h30m ago in Prior Velho. Thank you

Meu marido e e eu passamos 1 ano alugando carro antes de comprar o nosso e nesse período alugamos em várias locadoras de Lisboa. Posso afirmar com toda certeza que igual a RENT A STAR não existe. Os funcionários são todos extremamente simpáticos, principalmente o senhor Lucas e senhora Fabiana. A empresa é grande e confortável com todas as regras de segurança, tudo muito tranquilo e pacífico. Recomendo vivamente a Rent a Star! Eles só trabalham com carros da Mercedez e Smart, tudo impecável.

WARNING !!! Heb 2 uur op een auto moeten wachten die ze zouden afleveren op de airport,na telefonisch namen ze op een gegeven moment gewoon niet meer op . Ben er met een taxi naartoe gereden,was mijn auto verhuurd. OPLICHTERS

Reasonable

To much delay. Two hours to pick a car up.

stay away like fire!!! This whole agency is full of thieves and everything is geared to steal from you. 1. I rented a smart for 4 at 3 euros per day. This is part of the scam to lure with beautiful and cheap cars 2. They took lots of photos of the car before I took it. The first ever to take pictures, and I rent quite a bit here. 3. They told me wait for me to finish and you take a picture 4. The rental car is standing at the entrance of the underground parking lot which is entirely theirs and there was a queue of 2 who wanted to get out. 5. The office is shabby, the clerks are shabby. All these points were writing on the wall that I blindly ignored from the smart flash. Everything is a game designed to stress you out and make you hurry, not shoot and go. 6. When I returned it, they found a tiny scratch on the tire and genset and took a 350 euro fine!!! Also check Tripadvisor! Lots of the same stories. Keep his soul away! Now she writes from the police, files a complaint, and the policeman says that there are many complaints about them.

Worst rental car experience ever. We had to wait 2 hours for the car because they were not able to give us suffcient information on insurence and so on. Some staff members were really unpolite and annoyed that we did not speak Portuguese. The car was brand new and the return was no problem, however the experience at the beginning was so bad and annoying that the 1 star is more than justified. Also you have to pay 10 for cleaning the car, if you dont want to take care of it yourself.

Vorsicht vor diesem Laden. Versuchen um jeden Preis zu betrügen

Sao muito mesquinhos para alem de obrigar o cliente a lavar o carro se nao pagam uma taxa de 15 2 horas de espera arrogantes inflexíveis nao recomendo evitem alugar carros aqui sao do piorio desde funcionários a patrões é so gente mal formada....

I did book through a german platform / agency and ended up with rent a star. after my pickup at the airport I checked the reviews and couldnt actually believe that it would be that bad. I arrived and I can surely tell you: IT WAS WORSE THAN EXPECTED! It is the most shady place you can imagine. The location is dirty and the people are intimidating. I rented online with insurance and pre-paid everything. At the location they tried to sell me additional insurance, wanted a ridiculous washing fee and were asking for a deposit of 2.5K. After a girl next to me (who was returning her car) was yelled at and broke down into tears (because apparently there was a scratch on the car that would consume the deposit) I asked not to rent at the place and pretty much fled. What I learned. Dont always go with the cheapest option and trust reviews online and your gut. DO NOT RENT AT THAT PLACE.

the staff was not very friendly or interactive. The location is not the easiest to access in Lisbon if you are coming from anywhere else in the country. The car was clean and in good shape and ready when we arrived.

Une heure dattente pour obtenir le véhicule mais jaurais dû lire les commentaires Google, visiblement cest la règle !!! Et surprise en rendant le véhicule au retour : pour plus cher de nettoyage, que de location. Oui oui il faut le rendre lavé, pas propre mais lavé, sinon on paie, je précise que le véhicule avait été utilisé normalement et nétait pas sale outre mesure.. bref !!!

Serviço de exelencia

I paid for a car online in full and promised that they will collect me from the airport. I waited over 4 hours and called them at least 15 times. They ignored my calls they even cut me off when they saw my number and kept giving me excuses that there 10 minutes away. They then told me they only take credit cards for the deposit and I had 2 debit cards both visa and both legal tender and between the 2 more than enough to cover the deposit. They refused to accept them and had me waiting for a further 40 minutes and kept telling me their English was bad. In the end I gave up and asked for my money back. Again they didnt understand and told me to call the agent. I insisted on being dropped back at the airport. They agreed and left me on the road with 3 bags that I could not manage on my own. I struggled to get back into the airport and they never apologised once. I am still in the middle of a complaint to the agent who booked this. I will update when something happens but if you dont speak Portuguese then dont bother even trying to communicate ..I will never use them again . Totally unprofessional and rude. Thats my real experience. They wasted my whole first day on my vacation and didnt even say sorry. Avoid if you dont want to get stung like I was. .I will be perusing for compensation. Thanks for reading my review.

Estava com algum receio com base nas reviews que vi online, mas parece-me que está relacionado com a premissa de que as pessoas apenas falam quando corre mal. Aluguei uma viatura com 2 meses (novo) a um preço canhão, a franquia é alta sim (~2000 ), mas esse facto também não é escondido e é obrigatório ter um cartão de credito que aceite esse limite (senso comum). De resto é preciso apenas validar bem ao inicio todos os pontos que o carro tem, garantir que isso é marcado na folha, e ter cuidado para não fazer danos (pois o valor a pagar nesse caso também é avultado). O espaço em si é pequeno, e não tenho duvidas de que caso haja mais que uma pessoa a levantar demore algum tempo, pois só existe uma pessoa a atender. No meu caso (que não era férias) fui ter directamente ao local, pelo que não experimentei o serviço de shuttle e nunca apanhei mais que uma pessoa à frente. A entrega também foi pacifica, optei por pagar antecipadamente 10 para a limpeza do carro, caso contrário teria que o fazer eu ou ser cobrado 15 no acto de entrega. Acredito que a experiência possa variar com outros funcionários, mas os que me atenderam foram impecáveis. Caso volte a precisar e o preço for convidativo será uma opção a ter em conta.

Terrible service. Bad customer service. Scammers...

Wir hatten gebucht ohne die bewertungen auf Google zu lesen, auch gut so. Gebucht hatten wir kompakt classe, bekamen diese auch aber mit Extras die wir nicht gebucht hatten wie automatik navi.. War echt schön vor allem ein sehr sauberes und neues Auto Allerdings muss ein Stern abzug sein für die lange wartezeit ,und die hohe (2000 ) Kaution. Auch bei der ruckgabe des Fahrzeugs gab es keine Probleme. Alles bestens.

Slow service, change for washing car

This is the place if you want a Mercedes. Impecable car, friendly staff, affordable price

Do not rent here. Almost 2 hours and still no car. They are only open 8am-8pm so if you have a morning flight you may have to pay for an Uber. The staff is slow and doesn t seem to care. You have to put a 2,000 euro deposit down. Not worth it. Highly regret using this company. Stay away and save yourself the stress and time.

Very good

Two hour waits and hidden fees

I would NOT recommend this Car rental service. We needed to wait 45 min at the airport until they picked us up, Just to wait an other 45 min in the office until we got our car. We heard of some customers who waited 1,5h until they got picked up. Furthermore we needed to pay double the price for the car, because our credit Card limit was 100 too few. They didnt accept any other Credit card nor wanted the missing 100 in cash. They were very unflexible and unwilling to find a satisfying solution. BE AWERE OF YOUR CREDIT CARD LIMITS! In the end the car was nice, but way too expensive and the service was terrible. Never again rent a star for me.

Top Autovermietung zu einem unglaublich günstigen Preis und man erhält tatsächlich einen Mercedes. Annahme und Abgabe hat einwandfrei und ohne Probleme oder versteckte Zusatzkosten funktioniert. Kann die negativen Bewertungen hier nicht verstehen. Die 10 die man für die Autowäsche bezahlt finde ich nicht unfair. Wer diese 10 nicht bezahlen will kann sich ja den Stress geben das Auto selber zu waschen vor der Abgabe. Wir mussten ca 45 min warten bis das Auto bereit war was aber nicht weiter schlimm war. Die Autovermietung befindet sich nicht direkt am Flughafen aber man wird unkompliziert am Flughafen am Meeting Point abgeholt und nach kurzer Fahrt per Shuttle zum Abholort gefahren. Personal war höflich und hilfsbereit. Hatten 10 Tage eine neue A-Klasse was unseren Roadtrip zu einem komfortablen Erlebnis machte. Absolut zu empfehlen!

Sehr lange warten

Serviço muito abaixo do esperado

Try to let you pay for all kind of extra costs and try to let you pay double for it as well.

TOTAL SHAME! Saw them trying to charge for a scratch in a tire (as I saw in other google reviews). The guy that drives the shuttle does not do It in a regular way, you can still wait one hour in the airport + 2 hours in the office. We are portuguese and we got very disapointed. We left without taking the car (did not want to end up loosing more money or time). DO NOT RENT IN HERE.

Pior atendimento possível, demoram 1h para atender as pessoas e depois fazem burlas entregam carros riscados e depois imputao ao cliente a responsabilidade. Cuidado.

After a long time waiting at the airport for a shuttle, we decided to take a taxi to their adress (5 euros). On the office there were many people complaining of being waiting for a long time too. Only one person taking care of everything and a guy helping with the rental process always with a cigarette which makes a really bad impression. Moreover, a couple had to pay 110 euros for a little scratch on a wheel that they said it couldnt be them. After 1 hour we decided to take an Uber even loosing the money of the reservation. As a portuguese, i am ashamed of services like this.

Wait to much for online reservation

Arrivé à Lisbonne jai appelé et 15 min plus tard ils sont arrivé, ils mont expliqué qu il y avait un forfait nettoyage à 10 euros ou bien la restitué propre car les gens rendaient les voitures très sale et donc passait plus de temps à les nettoyé et pour 5 jours une classe A cdi 39,95 +10 de nettoyage kilometrage illimité je trouve ça très bien car dautres compagnie vous coûteraient 35 mais avec 200 kilomètres et une essence donc au finale J en suis très content...

2h long to pick up the car and another 30mn to drop it off. Never seen that anywhere else.

Viaturas impecáveis mas peca por ter apenas um funcionário a atender (conte com atrasos)

Horrible service stay away: waited more than 1h at the airport for the shuttle then waited another hour for the car to be washed and hoovered before it was ready

Vergonhoso!

ein Stern ist noch zu viel für diese Abzocker! Die Mitarbeiter sind absolut lahm, unfreundlich und inkompetent - die Autos mögen günstig sein, dafür finden sie am Ende immer etwas zum Nachberechnen, wodurch sich der Mietpreis locker verdoppelt. Nie wieder!

!!!!!!!!!! Its a big rip off !!!!!!!!!!!

Would rate 0 if I could. Hired a car for 6 days for a really good price. We were supposed to be picked up at the airport at 7:30 and waited for 30 minutes while simultaneously calling RentAStar. These people do not pick up their phones, we called 6 times, 2 times someone answered only to have me explain the issue and then put me back in the queue just to hang up on me 5 minutes later. This happened twice. We had portuguese people calling them for us and they didnt answer them either. After waiting for 40 mins, we took a cab (at our own cost) and then waited for another 45 minutes at the agency because those people there basically work in slo-mo - it literally took them 45 minutes to have a customer pick up his rental car, unbelievable. When it was finally our turn, they told us that we would have to pay an additional charge of 50 (which was basaically double the amount of the actual rental fee) because we arrived after 8:00. Remember, it was THEIR fault, we called them numerous times and nobody picked up the phone, we took a cab at our own cost and then these people want to charge us double the amount for something they did wrong? Plus, even if we had arrived earlier, we would have waited for 45 mins anyways so whats the sense behind that? We left and got another rental car as the cancellation fee was cheaper than if we had paid it. Plus, we didnt want to feed a bunch of scammers - because this is what this rental agency is. Cant say it often enough: DONT BOOK WITH THEM. These people are scammers and rude - better book a more expensive car hire like Sixt or Europcar, they are way better!

Schlechter Service, Inspektion längst überfällig, Reifendruck niedrig... Auf den ersten Blick scheinbar schönes Auto, Kosten werden an der falschen Stelle eingespart. An jeder Ecke werden versteckte Zusatzkosten fällig, wie etwa die Reinigung am Ende. Fazit: Abzocke und nur auf den ersten Blick ein guten Schnäppchen!!! Finger weg!!

Negative: we had to wait at the airport for the pickup for over an hour which was very annoying Positive: * the driver was very friendly and explained they dont have enough staff * we had a good price for a Mercedes A class * the staff at the reception was very friendly When we brought back the car we had no problems and were done after 5 min

Long waiting times, trying to make extra money wherever they can, dangerously low tire pressure, inspection overhang by 5000 km, be careful

Wir hatten die Bewertungen erst vor Ort gelesen, da vor Ort lediglich ein Paar vor uns war, die hatten aber wegen einem kleinen Steinschlag so starke Probleme, dass wir schon überlegt hatten woanders zu buchen. Die Bewertungen sprachen ja auch nicht wirklich für sich. Bekommen haben wir einen Smart For Four, der hatte auch nur 5.000 km gelaufen. Bei der Abgabe an uns und der Abgabe an das Autohaus hat alles funktioniert. Wir hatten dennoch ein wenig Angst, da wohl jeder Kratzer Geld kostet. Vorsichtshalber haben wir Fotos gemacht und das Auto in Slow Motion abgefilmt, damit uns keiner was anhaben kann. Abzug gibt es 3 Sterne. Einen Stern für die unfassbar lange Wartezeit, obwohl wirklich nur ein Paar vor uns war und sich plötzlich alle um das Paar gekümmert hat. Einen Stern Abzug gibt es dafür, dass nochmals zusätzlich 10 fürs Autowaschen dazukommen oder man das Auto selbst gewaschen abgeben muss. Das habe ich noch nie irgendwo erlebt, also haben wir hier mit verstecken Kosten zu tun. Dann noch einen Stern Abzug, da nach über einer Woche die Kaution immer noch auf der Kreditkarte hinterlegt sind. Bei 100-200 würde ich kein Fass aufmachen, aber bei 1300 Kaution ist es dann doch schon anders.

30 minutes to make the contract if everything goes well. If its crowded you can expect to spend 2 hours there. The woman at the desk was doing everything exept our contract and didnt speak English. No organisation. The cars are good and clean tho.

Alles gut geklappt. Unkompliziert und einigermaßen schnell

Worst experience ever. We wanted to return car same day when we took it, but it turned out to cost 45 euros. Also you have to pay 10 euro on car return for washing. We were really not ready to deal with such scammers and did not make photos of all surrounding. Upon return they found micro scratch on the disk and charged 110 euro for that.

Discordo do review anterior, por que as empresas só são boas se conseguem te ajudar nos momentos que os problemas acontecem. E esse não é o caso dessa empresa. São completamente incapazes te tentar ajudar em um problema e não aceitam qualquer solução apresentada. Mesmo sendo super solicito e disposto a sacrificar partes das minhas férias, não nos ajudaram e ainda cancelaram sem nos devolver nada ou tentar dar algum agrado para pelo menos amenizar a situação. Por tudo isso não indico essa empresa a ninguém, pois caso tenham algum problema só terão dor de cabeça.

Very disappointing. The car was very low on Ad Blue and oil when we got the car. The office would not refund the expense for Ad blue as they argued that this was like fuling disel. So don t use this place as there will be extra expenses.

Aluguei auto para retirar em Lisboa. Iriam pegar-me no aeroporto e estou esperando até hoje. Fui distratado na loja, a qual tive que ir de taxi. Pequeno arranhão na roda, custa 250Euros. Não recomendo. Inventam arranhões e amassados para você pagar mais caro. Desonestos mesmos.

High season, only one attendant, 75 minutes to pick up a pre booked car. Second time I rent a car in this place and it s always a mess. Now I learned, not anymore.

Bon accueil, le personnel ne parle pas français. Location pas cher . Attention prendre option lavage sinon 15 euros

Cant say nothing wrong about the staff and the car return. The lady was very nice with us- as we were with her. Following points were strange and different from the big ones in lisbon: - cleaning fee - watining time - situation with the bus from the airport First looked for the rental star guy at the airport- we needed to call (nothing meantioned in advance- confirmation said meet the guy close to vodafone shop (where you can find all the car rental guys)- we called - they had an issue could take up to 40 minutes- we took the public transport- very easy. Arrived there- not that much ppl in before - just 1 couple. Nevertheless took up to 1 hour to take the car. Seemed it was not ready and they cleaned it just before. All was good with the car and the lady was nice- you can se and feel that its a small company and therefore not that eficient and professonal. Nice expiereince- but the next time again centauro, interrent or driveon holidays agan.

Bei der Abholung etwas länger warten müssen. Um einen Termin außerhalb der Öffnungszeiten zu vereinbaren 2 Tage Wartezeit auf eine Info. Rückgabe einwandfrei, sehr netter Mitarbeiter.

Lieber demnächst etwas mehr ausgeben ... Der Service dieses Unternehmens ist unzumutbar. Wir haben 3 1/2h auf unseren Mietwagen gewartet. Im Vorfeld hatten wir die Option für 2 Autos 2 Hauptfahrer und 2 Ersatzfahrer ausgewählt und natürlich auch bezahlt. Am Ende hatten wir 2 Hauptfahrer und einen Ersatzfahrer. Bezahlen mussten wir trotzdem. Beide Autos hatten einen zu niedrigen Ölstand und waren ~8000km über dem Service. Bei einem der Autos waren große und kleine Steinschläge auf der Scheibe. Die Rückgabe hat ca. 20 min gedauert und lief relativ problemlos ab.

Vou lembrar do nome dessa empresa , para nunca mais voltar , cobram taxa de limpeza 10 euros , apesar de nao ser tanto dinheiro achei um roubo pois no site q aluguei isso nao era previsto. Na vistoria check in colocaram o carro pra fora na rua, e faz meio que na correria, na hora da entrega colocam o carro para dentro e liga ate luzes fortes para ver os micros detalhes Tive q pagar mais 45 euros por precisar entregar o carro 1 hora antes da abertura da loja ( outras , q alugo com frequencia por ser em aeroporto nao existe essa taxa) Dei uma estrela porque nao vi a opção de dar zero Melhor passar por longe dessa empresa no final pode custar muito caro

Selbst ein Stern ist zu viel. Bei Entgegennahme des Fahrzeuges hat uns keiner darauf hingewiesen, dass eine Nachtpauschale bei Abgabe vor 08:00 gezahlt werden muss. Da wir leider unseren Flug bekommen mussten, habe ich für 12 min 45 bezahlt. Es gab keinerlei Hinweise von den Mitarbeitern und es stand auch nichts in dem Vertrag. Übernahme des Fahrzeuges war problemlos.

Serviço 5 estrelas Funcionarios simpaticos e prestaveis 10 minutos de espera no Aeroporto Levantamento do carro cerca de 20 minutos No meu caso foi um smart.. Veiculo praticamente novo e em condicões excelentes. Entrega do carro rapida e sem problemas. Recomendo.

Si mostrano scocciati verso il cliente e poco disponibili a dare spiegazioni.

Personale scortese che inoltre parla solo portoghese. Non avevo mai visto laddebito di 15 euro per la pulizia dellauto. La prossima volta mi affiderò ad un altro autonoleggio.

Zunächst war das Personal sehr unfreundlich. Dann haben wir statt einen Fiat 500(dieser wurde uns auch bestätigt) den wir gebucht haben einen Smart bekommen. Die Kaution beträgt doppelt so viel wie bei anderen Vermietern(2600 ). Obwohl wir Reifen mitversichert haben und auch eine Versicherung ohne Selbstbeteiligung bei Schäden mussten wir für einen Schaden, den wir nicht verursacht haben 110 zahlen.

Unfriendly staff; Got Smart even though a Fiat was booked via Check24 Had to pay over 110 euros in damages for a small scratch, even though we were insured; pure rip off

Die Abholung hat gefühlt ewig gedauert, dafür war das Auto schön sauber. Rückgabe war auch kein Problem. Schön wäre gewesen, wenn das Radio/Navi direkt auf Deutsch oder Englisch umgestellt worden wäre, mussten ziemlich lange probieren bis wir die Einstellung zum ändern gefunden hatten.

Nothing to complain about, impeccable shuttle, received by a man who made the effort to speak French. A bit crowded when picking up the car.

Einfach nur grausam! Mitarbeiter können kaum englisch, versuchen überall Geld abzuzocken! Nachdem sie die Kreditkarte bekommen haben ging alles schneller sie buchten willkürlich Geld ab und waren auch als wir unser gesamtes Geld zurückgefordert und den autoverleih abgebrochen haben, wollten diese uns unser Geld nicht wieder gutschreiben! Kriminelle Organisation! Ich habe kein Auto bekommen und mein Geld nicht wieder bekommen also ein super Tag!

Thieves. If I could rate 0 I would. Rentacar have stolen our 1300 deposit and will not reply to any correspondence. When returning the rental vehicle the girl at the counter wasnt able to return our 1300 deposit but assured us it would be shortly returned to us automatically. As we had a flight to catch we had to go and take her word. Four weeks later, it has not been returned and have not replied to any of my 5 emails or numerous voice messages. Never use this company.

Nur schlechte Erfahrungen: - Meet and greet at Arrival Hall hat nicht geklappt. Nach langem Suchen haben wir dann den Vermieter angerufen, der uns dann nach einer weiteren halben Stunde abholte. - Der eigentliche Vermietung dauerte ewig, obwohl wir die einzigen Kunden waren. - Obwohl AmEx als erlaubtes Zahlungsmittel auf dem Voucher angegeben war, wurde es nicht akzeptiert. - Zusätzliche versteckte Kosten, z. B. eine Reinigungsgebühr in Höhe von 15 EUR, wenn man das Auto nicht frisch gewaschen & ausgesaugt zurück bringt. Nachtrag: 29.09.2019 Die Antwort von Rent-A-Star ist falsch: meine Kreditkarte wurde von den Angestellten überhaupt nicht entgegen genommen. Die Aussage der Mitarbeiter war klar: Wir akzeptieren keine Amex. Zu

Bitte auf keinen Fall bei dieser Firma einen Mietwagen leihen. Meeting am Flughafen klappt nicht, haben dort ewig auf ein Shuttle gewartet. Dann nochmal in der Zentrale 2 Stunden. Die Frau am Schalter spricht kein Englisch!! Ist extrem unfreundlich und gestresst. Wir haben ihr versucht zu erklären das wir bereits über check 24 versichert sind, was sie nicht verstand. Stattdessen buchte sie willkürlich Geld von der Kreditkarte ab. Als sie einen englisch sprachigen Mitarbeiter hinzuholte erklärte er uns das wir grade 100 für eine Versicherung gezahlt haben dazu noch 300 Kaution und dann wollten sie nochmal 1300 Kaution welche der Selbstbeteiligung bei einem Unfall entspricht. Absolut lächerlich. Bitte meidet dieses Unternehmen. Edit: Bestätigt nur oben genanntes wenn auf diese Rezession auf Portugiesisch geantwortet wird. Ich werde noch einiges in die Wege leiten um zu verhindern das nochmal ein unschuldiger Urlauber in diese dreiste Abzockfalle gerät.

Un peu d attente mais excellent rapport qualité prix. Les agents très cool et gentil. Je le recommande. Je reviendrais c est sur.

Avoid!

Scrupulous practice when returning the vehicle to report anomalies already present at departure in order to charge the customer more. Taken hostage and obliged to pay to recover our deposit. I strongly advise against this agency.

They are amazingly good in frustrating people! Their tempo is so low, it should not be called service... We waited for the more almost one and a half hour until we got the key and could get on. That is really strange if you are the only customer ;)

A fuir je nai jamais connu une expérience client aussi naze avc une agence de location de voitures. Attente interminable à laéroport puis à lagence. Aucune excuse. Le personnel nest pas aimable... Bref je ne recommande pas du tout

Não me deram nenhum suporte com um problema que tive com o carro

Bons carros, Só da marca Mercedes , e por norma são recentes, mas o serviço é péssimo, falta de profissionais a altura, convém estar atento a tudo no carro porque podes ter uma surpresa e ao entregar o carro pagares por coisas que não foram feitas na utilização do veículo e que já poderiam estar sem se ter reparado como aconteceu comigo que cobraram por uma picada de uma pedrinha no pára-brisas é uma borracha riscado do pára-brisa, que foram logo 790 euros para um classe A , um autêntico robo!

Horrible! Dont use it. They took the 1950 deposit instead of a blocked transaction. A week later and money not yet in my card!! Staff at the premises completely dismissive and manager over the phone trying to say that its not their fault therefore I cant use the funds in my bank to rent another car with another company as did extended my stay due to a family tragedy. At one point she just said dont want to argue anymore, write your complaint in the complaints book!!!! When getting the book, they had 2 full complaints books!!! No wonder that they only have 2 stars here, 1 too many to be honest!! Be careful and aware. Never again. If could would give negative stars I would.

Tive problemas ao retirar e entregar o carro poucos funcionário me entregaram o carro faltando óleo tive que voltar para poder completar um abusurdo

Very reasonable & new cars

Vorsicht vor diesem Anbieter!! Hat keinen eigenen Stand am Flughafen. Bevor man überhaupt erfährt wie man weiter kommt vergeht unendlich viel Zeit. Irgendwann steht man in der Nähe des Infopoints!! und ruft die Telefonnummer an. Da läuft aber nur ein Band. Kein Mensch da, kein Auto da, Geld ist aber weg. Das sind Verbrecher. Leider mußte ich einen Stern geben, aber minus 3 Sterne wäre besser.

Como é possível?!?!? Viaturas excelentes e um tão mau serviço?! De entre muitas situações anteriores hoje estou à porta para entregar uma viatura e não está ninguém para a receber, porta fechada. Mau... Muito mau.

Nobody was waiting for me at the airport, but the rest was totally fine. I already booked again. Will see if they will wait for me this time...

Dont rent a car in this place! It takes you really a lot of time to get your car and even more to return it! On the other hand, they block in your account 1300 and the normal hold in the market is around 500 . Poor customer service and experience! Better to pay a little bit more and get a really good service!

À éviter, peu scrupuleux, ils essayeront de vous extropier par tous les moyens. Très mauvais et il sont dressé à vous voler. Alors a éviter et fuir rapidement. Pas du tout professionnels.

A melhorar o apoio ao cliente de 0 a 10 dou 8.

Le tante recensioni molto negative mi avevano spaventato (ma ormai avevo prenotato), tuttavia ora che si è conclusa la mia esperienza con questo autonoleggio, posso dirmi abbastanza soddisfatto. I due principali aspetti che mi hanno colpito positivamente sono leconomicità della tariffa di noleggio e la disponibilità di alcune persone dello staff. Ci sono comunque vari aspetti critici che dovrebbero essere molto migliorati: i tempi per lo svolgimento delle pratiche sono abbastanza lenti, sia perché cè una sola persona nellufficio, sia perché a volte la persona presente dimostra di non essere abbastanza sveglia e sicuramente non è preparata (molti minuti solo per una semplice operazione con la carta di credito); inoltre nel mio caso ho dovuto attendere unora più del previsto per ricevere la macchina, perché non era disponibile... avrebbero potuto avvisarmi prima e non dirmelo allultimo momento, così mi sarei organizzato meglio. Per quanto riguarda i costi extra (danni, serbatoio vuoto, ecc.) di cui si parla tanto male nelle altre recensioni, devo dire che sono molto alti, ma sono effettivamente segnalati con vari cartelli nellufficio. Certo bisognerebbe saperli in anticipo, e non scoprirli solo al momento del ritiro. Il costo della pulizia (15 euro) a me non è stato addebitato, perché con la modica spesa di 4 euro ho fatto un lavaggio automatico da un benzinaio poco prima di riconsegnarla. In conclusione: fino a quando non ho riconsegnato lauto, ho avuto cattivi presentimenti a causa delle brutte recensioni, ma alla fine per me è filato quasi tutto liscio. Forse sarebbe meglio pagare un po di più per avere avere meno preoccupazioni? A voi la scelta.

Boas escolha no aluguer de viaturas

Terrible service, no friendliness, anyway its better to pay a little more than rent from this company and they are not serious at all... More than a month ago I sent an email to resolve a problem, to this day no response... shameful

Rapidos na entrega do carro,bons carros,quanto ao staff confesso que tem altos e baixos. Esta ultima vez e unica,o carro foi entregue com varioa alertas dabdo instabilidade ao careo,pns5eus instaveis.Alertei que nunca se entrega carros sem verificar este tipo de coisas,pois se veem todo os riscos como é possivel nao terem visto os alertas do carro. Confesso que estou satisfeita e vou continuar a alugar nesta rent a car

Não cumpriram o determinado no voucher. Horas esperando no aeroporto.

Friendly staff, wonderful service,

All fine at the end. They lack post-sale assistance and are probably not on top of payment reversal processes; I got scared when I read the bad reviews and my money was frozen for 2 weeks - most likely it was not not even their fault. They are not there to steal you money, I believe staff is just overwhelmed with work. Thanks to them my fiancee and I had an amazing trip around Portugal and paid less than half the rate offered by other rent companies during that same time period.

razoável bom

Es wird eine Reinigungsgebühr von 10 vor Ort verlangt

This company is a scam

Please never rent a car here. There is no flexibility and no concessions towards their customers. And you wont believe how slow people can work. You have to wait for hours to be served. Disgusting experience. Never again...

Dont go here. Lowest rates but theyre making their money by charging you for tiny scratches you cant even see. After waiting for ages and witnessing their return procedure with a couple of cars we decided to cancel the reservation, go back to the airport and rent with hertz. Scam.

very bad , dont recommend at all

Sehr schlechter Service und schlechtes Personal (so langsam und unseriös)! Billige Mietpreise, aber versteckte Kosten (wir mussten plötzlich vor Ort zusätzlich bezahlen)!

Excelente empresa, otimo atendimento, staff muito simpático, otimos carros.

I didn t like anything about this place. Slow, feel they try to get my money, almost impolite... having other options this is definitely a place to avoid

INADMISSIBLE !! Service ZÉRO !! Amabilité de la responsable inexistante même en etant fautive !! Nous avons attendu plus de 45mn la fameuse navette qui devait nous récupérer mon conjoint et nos 3 enfants à l aéroport .... nous n avons jamais eu de navette obligé de nous débrouiller par nos propre moyen. Arrivé sur place aucune excuse pas un sourire pas un mot .... et pour couronner le tout nous avons de nouveau attendu plus d Une heure notre véhicule. Je ne reserverai plus jamais dans cette agence de location c est honteux de traiter les clients de cette manière. Uma vergonha um service deste era a primera ves e à ultima !!!!

Left my bag at the Lisbon office which - I was assured - they were going to keep safe. When I came to pick it up all my money was gone. Not a very good service.

If I could give no stars I would. Never had a car rental experience like this, or this bad, ever. It s a pity because it re-affirms the tendency to always go with the big companies, but they are more reputable for a reason. These guys are crooks that are out to get any last indocental penny from you they can. We returned the car in perfect condition. They scoured the vehicle on return, and found two very small almost unnoticeable scratches. We were certain this had not happened during our rental of the vehicle and even if it had, a quick polish woul dhev dealt with it. I m telling you, it could barely be seen. They added it up and wanted to charge 500 euros to fix it. They wouldn t show us the photographs taken before we rented as they were for internal use . They wouldn t wait for us to contact our travel insurance to see how best to deal with the issue, and they just started to take the money from my credit card deposit without my consent. I asked for any kind of evidence of the cost of repair and they said it was policy. Two scratches, 2x 250 euro. It bore no relationship to the cost of repair and they admitted that this was the case. All in all, the actual daily rental cost was very low compared to the larger companies, so it makes sense that this is how they make their money. It s really disappointing and I would recommend anyone thinking about using this company to think twice.

In case you need something that doesnt work.....

Lugar a evitar, péssimo atendimento por parte dos responsáveis, são pessoas arrogantes. presenciei falarem mal para os funcionários e clientes, para além de arranjarem sempre algum defeito no carro para pagar-mos mais. Aliás basta ver os comentários das avaliações, os únicos comentários positivos são dos 2 senhores responsáveis da empresa. LUGAR PÉSSIMO

Empresa péssima. Atendimento arrogante por parte dos responsáveis, sem qualquer consideração pelos clientes, arranjam defeitos para cobrar valores extras. Não recomendo.

I read the these reviews , Dec 18, and tried to see if I could cancel as a result. Wasnt possible & was reassured by the agent AutoEurope. Rental was polite, efficient, helpful and zero nonsense like inventing damage. The only unexpected cost: cleaning isnt free; you take the car washed and its required back the same. eu 10 or 15.