Sixt Rent a Car em Quarteira

I made a booking through a third-party service, but upon arrival, we were disappointed to find that the vehicle we had reserved was unavailable due to unforeseen circumstances. Initially, we were quite concerned about the situation. However, we were fortunate to be assisted by an exceptional representative named Luan Carpenter. Luan approached the situation with remarkable professionalism and a sincere commitment to helping us. He took the time to assess our needs and went above and beyond to find a suitable alternative for us. His dedication and support truly made a difference in our experience. The first vehicle we encountered was unfortunately outside our budget, and we needed ample space in the back to accommodate our luggage and golf clubs. However, Luan went above and beyond to assist us. Not only did he find an alternative that met our needs, but he also secured two appropriately sized vans that fit comfortably within our budget. Overall, I wholeheartedly recommend this car hire company for their exceptional service and commitment to customer satisfaction. A special thank you to Luan for his remarkable support—his efforts truly made our experience seamless and enjoyable!

My husband booked a car directly with Sixt. First this place was very difficult to find as it is located in a hotel. He got there 15 minutes before pickup. No one was there. He called them only to be told his booking was for 230pm when it was for 2pm and that they had to drive the car from Albufeira. When the representative finally arrived from Albufeira and loaded his laptop, he said he couldn't find the booking. Then once he found the booking he said they didn’t have the car available and only had a small car! Why wasn't this communicated when he called? What a waste of time, unorganised and unprofessional.

Impossible to find ! it’s actually a small desk inside the hotel. It doesn’t seem to be normally manned, this location is more for pickup if you have previously reserved a car, so please make sure you call and reserve before making a visit. Walk-in is pointless, all their cars are elsewhere and have to be reserved first and brought here. I wish they could add more info to help make these things obvious. The staff were very friendly and helpful when I Whatsapp’d the phone numbers displayed on the desk.

🤢🤢..Rented a car through SiXT, picked up in Vilamoura, extremely hard to find.. Staff lovely & helpful but that's where it ends. Car wasn't too clean on pick up, conveniently, nobody was available to check the car over on my return, I was informed to leave the keys at reception of the hotel. 2 months later now SiXT are invoicing me for apparent damage to the front of the car, complete rip off & untrue. Totally unfair & unacceptable behavior and allegations. (from Ireland)

Best service I have ever had renting a vehicle, Lili the attendant was very help and made my experience flawless from beginning to end, she went out of her way to help me, I will be returning to her with my future rentals at Sixt.

The rental itself went smoothly. A nice lady from Portimaos explained me everything and showed existing damages on the car. But it's hard to find the drop-off location (it's in a hotel and you need to ask at the reception to enter underground parking). I received these instrucitons 20 minutes before drop-off so I didn't have the chance to read the email and lost 30 minutes to find the leave the car :( Apart from that I can recommend this company.

Wish I had paid more attention to the warning reviews :-( ..the service is a scam .. they claim you can amend booking for a 25 euro fee - but if you try there is never a possibility .. a new search shows they have cars available - will not use again.

Just absolutely horrible. The reservation was not honored. I prepaid 799,50 EUR for this reservation on January 6th, 2019 for an IDMR vehicle group reservation; over 6 months in advance. I arrived to pick up the car 15 minutes earlier than the reservation time, as the reservation language was so strong that I must be punctual; I waited something like an hour in the line, to be told that they do not have my car. I do not understand how you can call it a reservation if there is not a car being held accordingly. I was given three options; to pay an additional 160 EUR for an upgraded sports car (I had already gone over budget on this reservation so I did not), to take an automatic sports car (I do not drive automatic willingly), or to take a manual sports car 'Qashqai' like my reservation that was petrol gasolina 95 that might cost me a bit more for fuel. She said it was an upgrade; I had no idea what it was at the time as we do not have them in the USA by that name. I elected to take the 'sports car' that sounded like it was like my reservation based on a perceived small increase in fuel costs. I again confirmed with the desk that it was a manual sports car like I had reserved. The rental agreement was printed indicating an IDMR 'Nissa Qashqai Ult Pet Man' and signed and I went to go get the car at the garage. At the garage, I was taken to the massive Nissan SUV, which I was stunned by. I confirmed with the garage staff this was the vehicle I had just agreed to take and was beyond frustrated. At this point, we had probably spent 2 hours at Sixt and I was now being told I would have to take this massive SUV that I could barely get out of the garage for my trip. They saw my frustration and told us we could wait there, potentially all day and maybe another car would come in that we could take but that there was no guarantee, and also that there was an accident in the garage that was preventing them from getting more cars in currently. They again said this car was what my reservation was for, and I even looked at the rental agreement again that indicated IDMR. What I later realized on my plane ride out is that even the key for the car indicates the vehicle's ACRISS code is IFMR - it is an SUV. I consider this detail to be particularly fraudulent. This vehicle was so big I had trouble driving around the many locations we visited, often having to park on the outskirts of areas and take cabs to and from the Nissan. This car rental was to be our vehicle to transport my brother-in-law and his bride-to-be on their wedding day, but I was unable to get this SUV to the church. Additionally, I also explained a major problem the car had to the returning agent; the air conditioning only worked about half the time of our trip; he said he would include this information in the return when I explained it to him verbally. We were so frustrated with the complete lack of air conditioning in our initial four-hour drive, and were unable to get through to the Sixt support call line number provided in the car, that we drove to the Vilamoura location to try to switch cars. At this location my wife ran in (since I was unable to get into the location for parking without a swipe card) where she was mocked and laughed at as she explained the issue in english; she returned to the car on the verge of tears. It was truly unbelievable that Sixt staff would treat her this way, and I decided at that point to give up since Sixt was having such a profoundly negative impact on us and our trip. Sixt responded to my above complaints after 18 days and four separate emails stating “We have reanalyzed your case and confirmed that all the process has been handled according to the established procedures.”