First Rent, Comércio e Aluguer de Viaturas, S.A. em Senhora da Hora

TERRIBLE! If you don’t arrive at the airport at exactly the time you indicated as pick-up time (for instance due to a slight delay with the flight) they will cancel the booking, take your prepaid money, and will not be reachable by phone or email (there are no offices at the airport)! It’s a SCAM!!!!! Avoid at all cost!

I do not recommend it under any circumstances. The bureaucratic process is extremely limited and offers few options. Intransigence is the company's modus operandi and, even if the customer presents arguments for their failure, they will still be harmed by it. I did not get the vehicle I had booked because I presented a virtual credit card, associated with my bank account, which was refused by the company, even though the information that it should be a physical card was not included in the company's Terms and Conditions. The amount paid for the reservation was not refunded to me.

Great service!! Sonja was amazing!

Rental agency to forget!!! We booked a vehicle with a baby seat in March for July 21, 2019. Upon arrival and after more than an hour of waiting at the "Meeting Point" with an increasingly difficult child, we learned that the car was not equipped with a child seat. Trying to keep a positive attitude (error is human), I confirmed the absolute necessity of having a seat, since my son is only 2 years old, and waited for the young woman to find a solution. I had obviously contacted the agency a few days before to confirm this request, to which she replied that I must have spoken to someone outside of First Rent A Car. However, I managed to catch one of her phone conversations during which she admitted her mistake and said that she had not seen the request. After she hung up, she told me that the contract states that the seat is "subject to availability". Of course, the child is also "subject to availability". Perhaps I would have to leave him alone in France at 2 years old! The adventure does not end there. She has the nerve to pressure me because "she has other clients" and tells me to go and buy a car seat at the nearest shopping centre. In the absence of any other solution and because my mother is present and can stay with the child, I accept this proposal, removing the 98 euros for the car seat from the initial reservation. As usual, the vehicle is quickly received in front of "Arrivals" in conditions of light and pressure that leave much to be desired. Finally, the return comes. Oh, that's another story. The check-out is done by 2 people in an empty car park with natural light. And tadaaaa, a small impact on the cavity of the right rear wing of the C3. This impact is charged at 101 euros. In the end -98 euros but +101 of damage... Coincidence? I'll ask to see the photos taken on 21 July, to compare them with those taken during the refund and, if necessary, we'll protest the invoice.

Horrible...!!! I rented a car from this company and was disappointed, the car was very dirty, when they delivered it to me it was on reserve with little fuel... they took money from the account without warning... be very careful with this company, they want to rob tourists... then they charge an x ​​for each day for tolls on the day you sign the contract... and after delivering the car they took the toll money from the account without any warning... which supposedly has already been paid... be very careful, First Rent is a disaster, there are many good rentcars in Portugal. I do not recommend Fist Rent to anyone... BE CAREFUL.

One of the worst places to rent cars in Portugal. Every year I rent a car in Portugal, to visit the family and enjoy my vacations, but outside of all the times I've been in Portugal and rented the car, this was the worst. I intended to write this a while ago, but it was still being deleted. So first, when I rented the car with a black Fiat Punto from that company in July and August, I realized how suspicious it was. Firstly they do not even have an office at Yeh Airport as they claim to be they have to drive as an hour away just to get there. I had to wait up to an hour to get their car. Second, when they gave me the car, everything was scratched, crumpled and dirty. And that's not even the worst part when I started the car mess that did not have gas without gas I mean as if it was in the reserve and at any point it can run out of gas. I had to drive on the road without gas and where the car can stop at any moment to find a gas station. While I was at the gas station, I saw that the radio was not working and I noticed that there was not even a hearing. Another thing I noticed is how the window taps were all damaged and I the car had no water to squirm on the windshield to help clean it. During the holidays, I had to deal with a horrible car. As I will deliver it, they promised to meet me and I even waited an hour and they did not even show up so I had to leave the car because they were not showing up and I was going to miss my flight. I called them up 30 times and they did not even respond. When I got off my 8-hour flight, I received an email saying that I was being charged for not having gas in the car, but they gave me the car because I did not have gas and they were being hypocritical, another thing they did was me charge for all damages that were already in the car and marked on the paper. They did not care about anything. It took more than two weeks to contact me and they kept changing the price of the charges they were charging me to increase it and increase it. I was basically being mailed by this company being accused of something I did not do. In the end, I just thought to myself that there is no more reason to argue with them because it is not worth wasting my time. My main point of this is not renting this company and avoid it at all costs. This is not the full story, this is just a short summary of it. Please be wise when renting and avoiding companies like these!

One of the worst car rental places in Portugal. Every year I rent a car in Portugal to visit family and enjoy my vacations but out of all the times I have been to Portugal and rented a car this was the worst. I have been meaning to write this for a while but it kept getting deleted. So first when I rented a black Fiat Punto from this company in July and August I realized how suspicious it was. First of all they don't even have an office at the airport Yeh like they say they do and you have to drive like an hour away just to get there. I had to wait up to an hour to get the car from them. Secondly when they gave me the car everything was scratched, dented and dirty. And that's not even the worst part when I got the mess of the car that had no gas no gas I mean like it was on reserve and at any moment it could run out of gas. I had to drive on the highway with no gas and where the car could stop at any moment to find a gas station. While at the gas station I noticed that the radio was not working and I noticed that there is not even an athens. Another thing I noticed is how the window water dispensers were all damaged and I had no water to spray on the windshield to help clean it. During the duration of the vacation I had to deal with a horrible car. As I am going to deliver it, they promised to meet me and I even waited an hour and they did not even show up so I had to leave the car because they were not showing up and I was going to miss my flight. I called them up to 30 times and they did not even answer. When I got off my 8 hour flight I got an email saying that I was being charged for not having gas in the car but they gave me the car for not having gas and they were being hypocrites, another thing they did was charge me for all the damage that was already on the car and marked on the paper. They did not care about anything. It took them over two weeks to get back to me and they kept changing the price of the charges they were charging me to increase it and increase it. I was basically being sent through the mail by this company being accused of something I did not do. In the end, I just thought to myself that there is no point in arguing with them anymore because it is not worth my time. My main point of this, is to not rent from this company and avoid them at all costs. This is not the full story, this is just a small summary of it. Please be prudent when renting and avoid companies like these!

If you travel to Oporto Portugal don’t even thing to rent a car for this company call First Rent a car After I rent in 2 mouths in advance I pay $150 for deposit I was waiting over 2 hours to someone came and meet to meet Finally someone cames and give a car with no even a contract it was a no oficial document well I rent the car on July 24 to September 5 the told me to returning the car on some whehousse on the 5 the do a paper for me to turn in for circumstances I call and told them the I need to return the car on September the 2 about 12;00pm I go to turn in the place First rent no one no what the are and also no office after looking for in hour the told. E the live the car in a place is call Park for you the cost me $5 euros and the told me to turn in my paper work I did this no one for First rent it was there I call them told them to live the car there I say I’m in the Park hotel in the aereport and I need to do and finish the contract no one came in in 2 hours no one came o call me o call the hotel where I was to September 6 the was time to get my plane the charge on mi card $3,444.75 I lose my deposit today is the day the this peaple send me a e-mail with my paper work really a nightmare PLEASE don’t used this company bc everyone has same problem you never get you deposit and also my bill it was $3122 and charme me $3444 plus my $150 deposit I make a dispute on my credit car cheaper sometimes came to be more expensive Ithe customer services don’t no exists in this company all what I travel I never have a situación like this