DRIVALIA Setúbal em Setúbal

The service was very friendly and very professional, thank you very much, I will recommend it

Without a doubt, a terrible service. After I asked my insurance company for a replacement vehicle because mine had been repaired, they recommended this store to me. When I went there, they told me they needed a €100 deposit, which I didn't object to. After filling out everything, they asked me for a credit card, which I said I didn't use. The employee called a superior named Ana Teixeira and asked her if she could authorize the Revolut card or a debit card, which she refused. No one was able to explain to me why the deposit had to be on a credit card since it was a deposit. I spoke to my insurance company and requested (because I needed it) a lower category car, which also required a €100 deposit, but this time with a debit card. To my surprise, the contract was for a higher category vehicle (which I had initially requested), making the payment with a debit card but receiving a lower category car which did not have a deposit. It sounds bizarre, I know, but they were never able to explain to me the difference between a €100 deposit on a credit or debit card, because it would be one thing to ask me for a credit card with a limit of €2,000/3,000, and I understand. But none of that was done, they just demanded the deposit, and the employees don't know how to explain it and say they are taking orders and for me to send a complaint to the person above. The deposit was taken out of my account straight away, all right, I returned the car on time and they told me that the deposit would be returned within 48 hours, interbank issues, ok. However, more than 48 hours have passed and nothing and no one can give me an answer. It should be noted that the car arrived completely dirty, inside and out. I had the opportunity to see other customers whose cars took a long time to be delivered and to be cleaned by the employees who were serving at the counter. In short, very poor service, terrible attitude. I have had other rental cars where I paid the appropriate deposit for high-powered cars and without this type of complications. I do not recommend this rental car. Terrible choice!!

Terrible service at the counter, Staff not qualified to serve the public, without any kind of education or training. I DO NOT RECOMMEND

Professionalism, dedication and efficiency. Extremely satisfied with the level of service provided by Drivalia in Setúbal and the six employees at the counter, which stands out compared to the competition. I recommend it Thank you

Be very careful!!!! Take photos of the entire vehicle, because the employees at this station and probably at all stations are not honest. They do not tell you that you should inspect the car (look at it with a magnifying glass), they give you a blank inspection document to sign, and when you return the vehicle to any station, you are left without the deposit.

Worst renting car. I booked online at 19. The same day of the pick up, by chance, I found out the place closes at 19. Living in Lisbon I was obviously late. They complained it was our fault that we didn't rent directly with them. Why did they accept our request at first? Never got an answer. We paid an uber to get there as fast as we could, money we were supposed to not pay. We reached the place at 18.55. When we arrived, we had some issues with the name on the booking and we needed to call the support line to fix it. The problem? Support line closes at 19 as well, and when the issue came out, it was already 19.15. The only solution offered? To add additional drivers that we had to pay by ourselves. I filled the book of complaint and we never received any messages or contact details from the manager. Everything was the opposite of trying to understand and helping the customer. Editing this review because the reply is unbelievable. The pick up time on the email we received is at 19.00. The same time you already close. So technically if we arrive there on time at 19, you are already closed. So why did they accept the booking at 19 at first? You could simply say "at 19 we are closed, pick up should be at 18.30". Second point is that nobody is complaining about the cost I had to pay for my mistakes. I'm complaining because the first answer offered was "call the support line" but the support line was already close. What kind of reply is? Are you like joking? No logic, no common sense and no support for the customer. Everything because the lady wanted to go home, that I 100% understand. But it was your fault at the beginning to have accepted the booking in your closing time.

CROOKS - STAY AWAY This by far is the worst company I rented from in Portugal They did not provide a car that was even close to our reservation and when we asked to change they offered us a refund - but only partial and not offering to return the deposit we made when we reserve the car STAY AWAY

Possibly the worst car rental firm I have ever had the misfortune to come across. We booked (and paid for) a car for a Saturday morning...in September As I had to get to the airport before 1230 to pick up my wife from a long haul flight. I waited there for most of the morning.... No one had bothered to turn up by 1130am (possibly all sleeping off a heavy night?) .... So in the end I had to make a mad dash for the train station to meet my wife.... Needless to say it was an hassle dragging the suitcases back by public transport! When we went back on the Monday morning to ask for a refund.... We were met by indifference and rudeness!! Needless to say it took months of emails and requests to finally get a full refund! ........ Avoid this company at all costs! .... Utterly useless... And possibly dangerous.... (we have been going to nearby Guerin car rental ever since.... And have found their service to be friendly and faultless!)