Turiscar Rent A Car Gaia em Vila Nova de Gaia

Helpful and attentive staff. Replacement vehicle provided by the insurance company in urgent need of servicing! I advise everyone to take a photo/video of the car when picking it up, even if you have insurance for zero deductible! In my case, the car had damage to a door and the exploitation of the situation was very obvious.

Friendly and attentive staff. Due to higher guidelines, when the vehicle was delivered, there was no one to check it for scratches, etc. I checked it and unfortunately discovered (late) about 4 hours later that there was a scratch on the rearview mirror. When I was delivered, I was confronted with this, and of course I explained the whole situation and they understood everything. The delivery of the vehicle should also be reviewed, as delivering a dirty car, very dirty inside and out, is not at the level of Turiscar. It may have been a bad day.

I have a replacement car for insurance, rented from Turiscar in VN Famalicão and today, at around 6:30 pm, I called this agency to ask if it was possible to extend it for another day and how much it would cost, since my car would not be ready within the 5 days given by the insurance company. The employee informed me that it was possible to rent it for another day, but the price would have to be discussed with the colleague who was at the agency, since he was not there and would call me back later. It is 9:10 pm and I am still waiting for the call, which I never saw, since they are closed at this time. Poor service!

A reservation was made through the insurance company and they did not guarantee the requested vehicle. In addition, they did not inform us that the fuel deposit would only be accepted on a card in the company's name. We did not receive this information in any SMS.

The service was friendly and the car they gave me was clean and in good condition. I have a repair to do, and when I went the bathroom wasn't working.

We were pleasantly surprised by the welcome, more welcoming and explanatory than our insurance. They recommend comprehensive insurance, which seems expensive if your rental lasts forever, but you never know what could happen. The cars are almost new. A great team of young, dynamic and professionals.

The rule of allowing only one person to enter is ridiculous, even during the Covid period. Even more regrettable is the response from reception that was "they are from the same family but we are not" (something like that because I didn't remember the speech) when before entering there were 2 employees and one of them without a mask. To make matters worse, it is almost 30 degrees with no shade and no way to sit down... It serves as an experience to never remember Turiscar again (at least the one in Vilar do Paraíso).

Poor service. Due to restrictions imposed by Covid-19, they only allow one customer at a time, and that's fine. The problem is that on rainy days, like this one, they don't even have an awning outside, meaning customers have to wait outside in the rain to be served. In my case, there were 2 people outside. I only had to return 1 vehicle (and I informed one of the employees of this) and I waited 30 minutes in the rain. During this entire time, 3 employees were inside to serve just one customer!! Total lack of efficiency.